The Mid Yorkshire Teaching NHS Trust

Digital Services Assistant

The closing date is 19 September 2025

Job summary

We are looking for a friendly and outgoing individual to join our Digital Training and Identity Services team. The post holder will provide administrative support to both teams but will primarily support the Digital Training Team. You will enjoy working as part of a team and have experience of communicating with staff at all levels. As the role supports two distinct functions in Digital Services you will need to be able to work flexibly and adapt to change. Multitasking and organisational skills are essential. The implementation of an electronic patient record (EPR) is coming soon so this will be a rare opportunity to be involved in a large scale, transformational digital project.

Main duties of the job

The main focus of the role is to provide administrative support to the Digital Training Team. This involves : All aspects of training course scheduling and booking management Management of the digital training tickets on the Helix (Service Desk) platform Registration of users for eLearning Monitoring of eLearning completions You will also be required to support the Identity Services Team. This involves : Supporting face to face smartcard sessions Network account management Management of iServices tickets in Helix Routine system administrative tasks, eg management of leavers

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Date posted

04 September 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,937 to £26,598 a year

Contract

Permanent

Working pattern

Full-time

Reference number

000609

Job locations

Dewsbury District Hospital

Dewsbury

West Yorkshire

WF13 4HS

Job description

Job responsibilities

Key requirements

General duties
Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Remedy) calls, Microsoft Teams and face to face
Maintain accurate records / file management / scanning
Deal with post
Produce standard reports, eg team performance report
Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information
Travel across all Trust sites to support smartcard and training sessions
Effectively use the following systems (subject to change)
Care Identity Service (CIS)
Spine User Directory (SUD)
Card Management System (CMS)
Remedy Helix (Call logging software)
Electronic Staff Record (ESR)
Oracle Learning Management (OLM)
Digital Learning Solutions (DLS)
Active Directory (AD)
Create, review and update Digital Services pages on the Trust intranet
Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations
Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs
Work flexibly across all sites and, on occasion, be willing to amend start and finish times to support service provision
Be an active member of the Identity Services and Training Teams, contributing ideas and suggestions to improve service provision
Report any potential risks and issues to the line manager
Be prepared to support the work of other Digital teams as required commensurate with grade

Job description

Job responsibilities

Key requirements

General duties
Provide advice and guidance to staff using a variety of communication methods, eg phone, email, Service Desk (Remedy) calls, Microsoft Teams and face to face
Maintain accurate records / file management / scanning
Deal with post
Produce standard reports, eg team performance report
Liaise with key stakeholders and staff from other services, eg Medical Staffing, PDEU, Medical Education etc to obtain and clarify information
Travel across all Trust sites to support smartcard and training sessions
Effectively use the following systems (subject to change)
Care Identity Service (CIS)
Spine User Directory (SUD)
Card Management System (CMS)
Remedy Helix (Call logging software)
Electronic Staff Record (ESR)
Oracle Learning Management (OLM)
Digital Learning Solutions (DLS)
Active Directory (AD)
Create, review and update Digital Services pages on the Trust intranet
Support all Digital Teams with the processing of recruitment onboarding forms. This includes business as usual recruitment as well as large cohorts, eg doctor rotations
Provide administrative support at a variety of meetings. This includes scheduling, development of agendas, meeting notes and action logs
Work flexibly across all sites and, on occasion, be willing to amend start and finish times to support service provision
Be an active member of the Identity Services and Training Teams, contributing ideas and suggestions to improve service provision
Report any potential risks and issues to the line manager
Be prepared to support the work of other Digital teams as required commensurate with grade

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Person Specification

Qualifications

Essential

Please click 'apply now' to view the full person specification (there is no obligation to submit an application)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.