Administration Assistant

Job summary

Ability to work as an integral part of the tissue viability team providing clerical assistance to the whole team. Promote effective customer focused communication by responding to telephone or face to face communication with staff, patients and service users complying with departmental guidance. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. To be able to book appointments for patients on to the Tissue Viability teams system one calendar. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary as well as being able to input data into various databases to help monitor the Tissue Viability team and Trusts objectives. The post holder will give relevant assistance as and when required to support all colleagues. To carry out general administration duties and provide clerical assistance, as required. To liaise with outside suppliers and other agencies as required.

Main duties of the job

To understand the Tissue Viability service and have an understanding of the systems and processes involved in providing this service. The post holder will be responsible for designated clerical duties in the department. Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators. Promote effective customer focused communication with patients and service users. To respond to telephone and / or face to face enquiries complying with departmental guidance. To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. To be responsible for the accurate and timely storing/scanning of records, e.g., referral letters. To report maintenance and domestic repairs to appropriate wards/departments on instruction from the departmental manager. To be able to organise own workload. To be able to book appointments for patients on to the Tissue Viability teams system one calendar. To ensure the Tissue Viability teams System 1 calendar is replicated onto the outlook calendars. Assist with the preparation of patient records for patients appointments in a timely manner as and when required. Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems and update as necessary.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Aberford Road

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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