Job summary
We are recruiting for 2 committed Neighbourhood Care Coordinators working across Mid Yorkshire Teaching Trust Adult Community Services.
The Adult Community Services Neighbourhood Care Coordinator (NCC) plays a vital role in facilitating all Community based activities within health and social care.
They are non-clinical staff members, who work closely alongside existing services including health, social care and Voluntary, Community and Social Enterprise (VCSE) organisations.
The Neighbourhood Care Coordinators are the glue that holds together the collaborative working of the other services, acting as point of liaison between the partners that make up the Neighbourhood Teams.
The role of the coordinators exists to ensure that the benefits of integrated working are maximised, while also making it as easy as possible for a member of the public to navigate.
The successful candidates will be based across the Wakefield District in Community Hubs. You will be required have access to a vehicle with the ability to travel across Wakefield District in line with service requirement.
Main duties of the job
The day-to-day role of the Integrated Neighbourhood Team Coordinator can be roughly split into three sections:
Coordinating the integrated working of the Neighbourhood Teams
Becoming a local expert on their Neighbourhood
Directly supporting members of the public to navigate the health and social care system and support people to access local groups and leisure activities
About us
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield).
Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion.
As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Job description
Job responsibilities
Qualifications
Essential
- NVQ Level 3 qualification in a health or social care setting or equivalent level/experience
- 4 GCSEs, grade C or above
Experience
Essential
- Experience of scheduling/co-ordination activities and/or resources such as care planning
- Experience of working with confidential material e.g. working on SystmOne
- Experience of working within a Multi-Disciplinary Team (MDT) setting
- Experience of building effective working relationships
- Experience of working within a Community /Neighbourhood setting and or interest specialist groups e.g. Cardiac/Diabetes
- Well-developed experience working in patient or customer care setting
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
Knowledge and Awareness
Essential
- An understanding of health and social care issues for vulnerable adults and how these relate to health inequalities
- An understanding of the principles of Multidisciplinary Team (MDT) working
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Skills and Abilities
Essential
- To make independent decisions based using a range of facts and situations that require analysis
- Well established verbal and written communication skills with team/clients/relatives
- Ability to deal with highly distressing/sensitive information e.g. Advanced Care Planning for end-of-life patients
- Ability to deal with health and social care conflict in community environment, using tact and persuasive skills
- Demonstrate a caring manner with an understanding of how to deal with challenging behaviours
- Highly organised, able to work to strict deadlines and ensure quality standards are met
- Ability to engage and motivate others and self
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning and organising a range of complex activities
- Access to a vehicle with the ability to travel around the Wakefield District in line with service requirements
Job description
Job responsibilities
Qualifications
Essential
- NVQ Level 3 qualification in a health or social care setting or equivalent level/experience
- 4 GCSEs, grade C or above
Experience
Essential
- Experience of scheduling/co-ordination activities and/or resources such as care planning
- Experience of working with confidential material e.g. working on SystmOne
- Experience of working within a Multi-Disciplinary Team (MDT) setting
- Experience of building effective working relationships
- Experience of working within a Community /Neighbourhood setting and or interest specialist groups e.g. Cardiac/Diabetes
- Well-developed experience working in patient or customer care setting
- Experience of working with computer software programmes such as Microsoft Office, e-mail and internet
Knowledge and Awareness
Essential
- An understanding of health and social care issues for vulnerable adults and how these relate to health inequalities
- An understanding of the principles of Multidisciplinary Team (MDT) working
- Sensitive to confidential environment
- Understanding and knowledge of work policies and procedures (Data Protection Act)
- Awareness of own limitations.
Skills and Abilities
Essential
- To make independent decisions based using a range of facts and situations that require analysis
- Well established verbal and written communication skills with team/clients/relatives
- Ability to deal with highly distressing/sensitive information e.g. Advanced Care Planning for end-of-life patients
- Ability to deal with health and social care conflict in community environment, using tact and persuasive skills
- Demonstrate a caring manner with an understanding of how to deal with challenging behaviours
- Highly organised, able to work to strict deadlines and ensure quality standards are met
- Ability to engage and motivate others and self
- Flexibility and able to adapt to change
- Proven ability of working on own initiative
- Able to work as part of a team
- Able to prioritise workload
- Ability to establish effective working relationships
- Planning and organising a range of complex activities
- Access to a vehicle with the ability to travel around the Wakefield District in line with service requirements
Person Specification
Qualifications
Essential
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application).
Person Specification
Qualifications
Essential
- Please click 'apply now' to view the full person specification (there is no obligation to submit an application).
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
