Receptionist

Job summary

We are seeking a dedicated and dynamic individual to join our team as a Receptionist in the Accident & Emergency (A&E) Department. We have a 20 and a 30 hours per week contract both are permanent. This role is pivotal in ensuring the smooth functioning of our department by managing patients booking in and providing excellent patient service at all three sites. (Dewsbury District Hospital, Pinderfields Hospital and Pontefract Urgent Treatment Centre.) If you thrive in a busy environment and are passionate about providing exceptional service to patients and visitors, this Receptionist role is perfect for you. You will play a crucial role in supporting our front-line operations and making a positive impact on patient experiences.

Main duties of the job

*PREVIOUS APPLICANTS NEED NOT APPLY* The receptionist role is to provide a warm reception to all patients and relatives visiting Mid Yorkshire Hospitals. To provide a comprehensive reception and clerical service within the Emergency Departments and undertake reception duties in a pleasant, tactful, and understanding manner. The post holder must be prepared to deal with distressed patients and take details from ambulance personnel in a clinical environment. It is essential that the post holder supports the smooth running of the Emergency Department whilst ensuring the compliance of standard operating procedures and departmental targets. Greet and assist patients upon arrival at the A&E Department. Promote effective customer-focused communication with patients and service users by both telephone and face to face. To assist with the confidential management of all types of patient records. Search for patients on the appropriate IT systems ensuring search procedures are followed and register patients if no previous record exists. Check for special case indicators on the national data base and add appropriately on to patient records. Produce ED Clinic attendance lists, prepare the relevant documentation, receive patients arriving for ED clinics and discharge the ED clinics. Make appointments as required for patients needing follow up in ED and outpatient clinics. Ensure completed ED patient notes are scanned accurately and filed appropriately.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Pinderfields Hospital

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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