Clerical Officer Hand and Burns Therapy

Job summary

An exciting opportunity has arisen for a 18.75 hour, part time, permanent Band 2 Clerical Officer to join the Mid Yorkshire Teaching NHS Trust. The role is to work within the Hand Therapy, Plastics and Burns Therapy Team. We are looking for an enthusiastic, highly organised administrator to join our friendly therapy team. The successful candidate will be working within the team providing support to patients accepted into the Hand therapy, plastics and Burns services. The post involves registering and managing the outpatient referrals, booking in therapy appointments for patients and answering general enquiries from patients. An ability to pay attention to detail is required. Excellent communication and IT skills are essential. You may be requested to input statistics and information from records into a database and using the Trusts systems. You will be supported by the administrative team leader, however you must also have the ability to plan own workload as appropriate. Previous experience within an NHS administration role is desirable. Please give evidence of your qualifications in line with the person specification.

Main duties of the job

-To provide a welcome to the patients who are in contact with the department, including covering reception. -The post holder will be responsible for designated clerical duties in the department. -Play a lead role with administrative tasks in the department e.g. utilising IT systems in line with the departments Key Performance Indicators. -Promote effective customer focused communication with patients and service users. -To respond to telephone and / or face to face enquiries complying with departmental guidance -Request, cancel and re-arrange appointments in line with local and national targets. -To assist with the confidential management of all types of patient record and ensure that all documentation is returned to the appropriate department is accurately complete and promptly dispatched. -To be responsible for the accurate and timely storing/scanning of records, e.g. referral letters. -Assist with the preparation of patient records for outpatients in a timely manner as and when required. -Operate trust IT systems ensuring correct data is held on the departmental database & Trust systems, and update as necessary. -To carry out general administration duties and provide clerical assistance, as required. -Ensure that all hospital records are tracked and booked using the Trusts File Tracker computer system. -Receive, sort and distribute goods and post delivered to the ward/department.

About us

We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff members work in patients homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). Committed to continuous improvement, we prioritise our people and values so we can deliver excellent patient experience. Our team is friendly, passionate and always seeking better ways to work through research and innovation. We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces for honest conversations and to share ideas, thoughts and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. As a member of the team, you will have access to the NHS pension plan, a generous holiday allowance, employee health and wellbeing services and extensive benefits and support. These include onsite nurseries, childcare vouchers, car lease and home electronics schemes, working carers support, carer-friendly policies, and more. If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.

Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Trust-wide

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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Employer details

Employer name

The Mid Yorkshire Teaching NHS Trust

Address

Trust-wide

Wakefield

West Yorkshire

WF1 4DG

Employer's website

https://www.midyorks.nhs.uk/ (Opens in a new tab)

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