Job summary
An exciting opportunity has arisen for a Pathway Coordinator within the Neurodevelopmental Pathway. The post holder will be responsible for the provision of an efficient and comprehensive administrative and clerical support to the Pathway Lead under the direction of the Admin Lead.
The post holder's main duties will include planning, organizing, directing and coordinating the work of the department.The Pathway Co-Coordinator will be expected to work with the minimum of supervision. He/she will be able to demonstrate flexibility and use own initiative to carry out duties in such a way as to make a direct and positive contribution to the organisation, thus enabling the Pathway Lead and his/her team to utilise their time in an efficient and effective manner. The post holder will provide a confident professional service to all patients and their families, whilst supporting them throughout their pathway of care. It is vital that confidentiality be maintained and the post holder must adhere to Trust Policies and Procedures at all times.
Proposed Interview date W/C 04.05.26
Main duties of the job
- Provide a confidential, quality administrative service to the identified pathway within the Children's Care Group as part of Single Point of Contact Model.
- To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
- Create and maintain, up to date computerised patient records and recall systems on SystmOne.
- Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
- Provide an efficient and timely photocopying and scanning service to the team.
- Maintain, scan and file paper records and information as appropriate, in line with records management principles.
- Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
- Liaise between clients, professional staff and other multi-agency partners e.g. Local authorities, Children's Centres, Schools, GPs and other partner agencies
- Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.
- Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on SystmOne.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:
https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
The main terms and conditions of service can be found here:
https://www.nhsemployers.org/publications/tchandbook
Job description
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
If you don't already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 3apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Job description
Job responsibilities
Before applying, please view the attached job description and person specification to view the full details about the role.
****If you are applying for this role via the apprenticeship route, please review the attached eligibility document to ensure you meet the eligibility criteria to undertake an apprenticeship****
We reserve the right to close the vacancy early if there are a high amount of applications
If you don't already have a Level 3 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 3apprenticeship qualification [relevant to your role].
As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.
An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.
Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.
Person Specification
Qualifications
Essential
- oEnglish and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- oNVQ level 2 or equivalent in a related subject
- oNVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship.
Experience
Essential
- oIT skills in Microsoft Office Packages
- oWorking in a busy office environment
- oOffice procedures i.e. filing, photocopying, message taking
Desirable
- oSupervising colleagues
- oUtilising online patient records system
- oExperience within the NHS or healthcare setting
Knowledge
Essential
- oKnowledge of information governance policies and procedures
- oUnderstanding of the role of an administrative and clerical worker
Skills
Essential
- oAbility to prioritise and organise own workload
- oEffective written and verbal communication skills
- oAbility to present and receive information accurately
- oAbility to convey sensitive information in an empathetic manner
- oKeyboard and computer skills
Desirable
- oAbility to produce accurate written and electronic records
- Ability to support and provide learning to others within own work area
Person Specification
Qualifications
Essential
- oEnglish and Maths at level 2 or equivalent (GCSE 9-4 or A*- C or functional skills level 2)
- oNVQ level 2 or equivalent in a related subject
- oNVQ level 3 in related subject or willingness to undertake a relevant Level 3 Apprenticeship.
Experience
Essential
- oIT skills in Microsoft Office Packages
- oWorking in a busy office environment
- oOffice procedures i.e. filing, photocopying, message taking
Desirable
- oSupervising colleagues
- oUtilising online patient records system
- oExperience within the NHS or healthcare setting
Knowledge
Essential
- oKnowledge of information governance policies and procedures
- oUnderstanding of the role of an administrative and clerical worker
Skills
Essential
- oAbility to prioritise and organise own workload
- oEffective written and verbal communication skills
- oAbility to present and receive information accurately
- oAbility to convey sensitive information in an empathetic manner
- oKeyboard and computer skills
Desirable
- oAbility to produce accurate written and electronic records
- Ability to support and provide learning to others within own work area
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
