Rotherham Care Group Admin Lead posts x 2

Job summary

Rotherham Care Group Admin Lead posts x 2 [1.0 WTE Acute based at Woodlands, 0.8 WTE Community based at Centenary Clinic]

We are looking for 2 motivated leaders who are caring and work to high professional standards who will lead the administration staff and medical support functions across Acute/Community Mental Health services within Rotherham Care Group, These roles will include line management for administrative staff, data quality, support for the achievement of service KPIs and customer service. This is an exciting opportunity for applicants with experience of staff management, managing NHS budgets and performance reporting. These are Band 4 roles within Administration and Clerical assignment and does not apply to NHS Funding.

Main duties of the job

• Work with Service Managers and the Improvement and Development Manager to support the ongoing development of administration services.
• Working with Team Leaders, clinical and administrative staff; establish and streamline administrative processes across pathways.
• Working with colleagues, ensure that IT system functionality is maximised and used effectively for the efficient service delivery.
• Continually review administration systems and processes to ensure quality. Adapt and implement changes and updates where needed to meet commissioners and divisional needs.
• Establish effective staff rotas to ensure adequate cover and administrative tasks across administration teams.
• Work with Service Managers and Team Leaders to ensure the implementation and continuity of an appropriate referral and triage process for all pathways.
• Implement appropriate systems for dealing with telephone enquiries, recording of telephone messages and required escalation procedures.
• Develop and embed expected customer service standards ensuring they are achieved and maintained all aspects of administration work and communications.
• Ensure the single point of contact hub and referral processes are appropriately advertised and communicated to stakeholders and partner agencies.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook