Team Secretary - Apprenticeship Opportunity

Job summary

We are looking for a professional, motivated and caring individual to work 4 days a week within the Rotherham Perinatal Team as a Team Secretary.

The post holder will provide an efficient, effective and confidential secretarial and administrative support service including all secretarial and administrative duties to the Perinatal Mental Health Service.

You will be the first point of contact for patients, carers and professionals contacting the service. There will be times that the content of what you hear or read may be sensitive and emotive in nature and you will be required to take telephone calls from patients/carers that may be in a distressed state or in crisis.

Main duties of the job

Provide a confidential, quality administrative service to an identified pathway within the Care Group.

Display and maintain high levels of customer service at all times, ensuring all service users have a positive experience at their point of contact

Answer telephone calls as per agreed protocols

To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.

Create and maintain, up to date computerised patient records and recall systems on SystmOne.

Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.

Provide an efficient and timely photocopying and scanning service to the team.

Maintain, scan and file paper records and information as appropriate, in line with records management principles.

Assist in the production of high-quality documentation, using Microsoft Word and SystmOne, including confidential letters using appropriate equipment

Liaise between clients, professional staff and other multi-agency partners as required

Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook