Administration Lead

Job summary

Working for the NHS means making a difference every day.

We are seeking a dedicated and experienced Administration Lead to provide inspirational leadership and operational management for the administrative and clerical support functions across identified services within our Care Group.

This is a vital post focused on transforming and optimising our services by successfully implementing new administrative models. Your work will directly impact patient pathways, ensuring our clinical teams can deliver timely, high-quality care.

Main duties of the job

As the Clinical Administration Lead, you will be pivotal in ensuring administrative functions are seamless, robust, and patient-focused:

Lead and Inspire: Operationally manage and develop a team of administrative staff, overseeing recruitment, training, supervision, and performance reviews (PDR), and ensuring a supportive and compliant working environment.

Transform Services: Drive the ongoing development and successful implementation of new administrative models, working closely with Service and Team Managers to streamline processes across all clinical pathways.

Assure Quality: Be the key champion for administrative and data quality. You will support and maintain processes for regular data checks, rectifying issues, and ensuring compliance with vital records management and information sharing protocols.

Optimise Performance: You will be required to support with rotas and resource allocation, ensuring the administration hubs are appropriately staffed to meet service user demand and support the achievement of our clinical priorities and NHS Key Performance Indicators (KPIs).

Uphold Standards: Develop and embed exceptional customer service standards in all communications, guaranteeing professionalism and compassion in every interaction with patients, partners, and colleagues.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook