Admin Assistant/Receptionist - Apprenticeship Opportunity

Job summary

To provide a comprehensive administration and clerical support service to an identified pathway within the Care Group. To include the organisation of clerical workload, management of medical records and related documents, bed management information, receptionist and call handling duties.

This will include dealing with queries from patients, service users, relatives and carers, inputting and updating data relating to the service and working with clinicians and partners for the service delivery.

As an apprentice within RDaSH you will be given the opportunity to gain experience, learn work-related skills and obtain all the tools needed to thrive.

An apprenticeship includes regular training with a college or other training organisation. Around 20% of your working hours will be spent training or studying. This leads to a nationally recognised qualification.

Whether you already work for us or are joining the Trust and NHS for the first time, apprenticeships can help you to develop the skills, knowledge and know-how in order to embark on a successful and fulfilling career within the health service.

If you don't already have a Level 2 qualification or equivalent experience in a relevant subject, RDaSH are offering this post alongside the opportunity for you to complete a Level 2 apprenticeship qualification [relevant to your role].

Main duties of the job

This post would suit a highly motivated, organised and friendly individual with good attention to detail and excellent communication skills. The successful candidate will undertake many roles alongside working on the service reception desks.

This includes greeting service users and visitors, dealing with general enquires both face to face and over the telephone, booking clinic rooms, managing email accounts, general administrative duties such as checking deliveries, sorting the post, data input, processing referrals into the service, maintaining clinic diaries, management of medical records and related documents, building duties and working with clinicians and the management team to ensure quality service delivery.

Previous experience of working in the NHS or other large public sector organisation and using an electronic records system i.e. SystmOne would be desirable.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://ptracaccpublic.blob.core.windows.net/docs-employer/340/2515/Main_Terms_and_Conditions.pdf