Acute Care Support Worker

Job summary

The Acute Care Support Worker will be expected to work as part of the Acute Pathway Team under the direction of the Service Manager. They will facilitate the smooth running of the section 136 Suite along with supporting the Access Team and ward areas in line with the Trust standards and policies. The post holder will liaise and communicate effectively with relatives, community colleagues, other allied health professionals, external agencies, and medical/nursing staff.

The post holder will be expected to maintain confidentiality and adopt a positive attitude towards staff, patients, external agency staff and relatives at all times.

Main duties of the job

• Liaise with the Police, Approved Mental Health Practitioners to organise Section 136 assessments.
• To support the patient in the Section 136 suite whilst the Mental Health Act Assessment takes place.
• To liaise with Police and senior staff regarding Section 136 advice.
• Provide written documentation in the patient records, which details progression to discharge.
• Answer the phone and deal with requests for information, referrals into the Access Team and support to people in distress, whilst maintaining a professional manner and ensuring confidentiality.
• Communicate effectively with relatives/carers.
• Relay timely messages to other members of staff and escalate any risk issues.
• Build effective relationships with other Allied Health Professionals to ensure seamless transitions of care.
• To undertake work that will help facilitate discharge of patients from the ward.
• To identify beds for patients requiring admission.
• To assist the relevant professional during assessment, treatment and intervention where required.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 4000 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are dedicated to the development of our our people and hold a learning half day every month for our colleagues.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values. Please view our Strategy using the link below:

https://www.rdash.nhs.uk/documents/clinical-and-organisational-strategy-2023-to-2028/

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

The main terms and conditions of service can be found here:

https://www.nhsemployers.org/publications/tchandbook