Job summary
Due to an internal secondment, we are looking to appoint a Service Manager on either a 12-month secondment or a 12-month fixed term basis for our NHS Talking Therapies Directorate across Rotherham, Doncaster and North Lincolnshire.
We are a dynamic, performance driven and outcome-focused Service looking for an experienced manager to continue to support and deliver service excellence.
The Service Manager will be a key part of our new Directorate Leadership Teams, working with Clinical Leads and reporting to the Deputy Care Group Director. The Service Manager will be responsible for ensuring the day-to-day delivery of designated clinical services and ensuring that those teams are performing in terms of patient outcomes, metrics, measures and targets, both locally and nationally, including those around workforce and training, within a balanced budget and in the context of the Trust's strategy, ensuring it is executed locally and that standards of safety are maintained at all times.
The post holder will be responsible for ensuring the delivery of high-quality patient care that is consistent with the values of the organisation.
Main duties of the job
We are looking for a highly motivated individual with proven management and leadership skills, including the ability to use financial and other data to drive the delivery and improvement of high quality, effective and efficient services. You will need to be able to communicate with a wide range of people, including challenging constructively where needed and able to develop colleagues. You will also need to have a good understanding of both current NHS Talking Therapies priorities and potential developments moving forwards.
The teams are forward thinking and strive to deliver the highest quality care with the resources available and in a timely manner, by working together and being solution focussed.
The successful candidate will provide operational, day to day management support for NHS Talking Therapies, supported by the professional and clinical advice of senior clinicians and will support patient and carer involvement ensuring that their voice is heard in local decision making. They will work within the Talking Therapies Directorate, working together with the Senior Leadership Team to deliver against the Trust's values and ambitions. They will be responsible for overseeing the performance reporting, data capture and oversight of audit completion in the service and will work collaboratively with other care providers at place to ensure best outcomes for patients and their carers.
About us
Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.
We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.
We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.
To find out more about working for RDaSH and the fantastic benefits we offer visit our website:
https://workwithrdash.co.uk/
We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:
https://youtu.be/WMJSkLoTk4Q
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Job description
Job responsibilities
Please view the attached job description and person specification to view the full details about the role.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level or equivalent
- Must understand the background and aims of current healthcare policy and appreciate the implications of this for RDaSH
- An appreciation of the relationship between the Department of Health and Social Care, the ICB and individual provider and commissioning organisations
- Experience as a manager in a care setting
- Experience of leading a team
- Experience of financial and substantial change management
- Recent demonstrable success in influencing and contributing to successful service redesign
- Experience of developing effective teamworking with multidisciplinary teams
- Experience of developing effective, resulted orientated leadership
- Demonstrable evidence of sound financial planning and HR management
Desirable
- Post-qualification specialist training in relevant subject
Communication Skills
Essential
- Developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to communicate with clinical, academic and all levels of staff effectively
- Appreciation of the specific communication and leadership challenges for statutory providers in working with the voluntary sector and other community leaders
Desirable
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
Analytical
Essential
- Analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner.
- Ability to analyse numerical and written data, assess options and draw appropriate conclusions.
- Demonstrates sound judgement decision making, seeking advice as necessary from more senior management when appropriate.
Desirable
- Developed critical thinking skills.
Planning Skills
Essential
- Developed ability to influence others.
Desirable
- Well developed ability to draft and write persuasively for a range of audences, both internal and external
Leadership Skills
Essential
- Ability to demonstrate a high level of leadership.
- Commitment to self-directed learning and development
Desirable
- Understanding of community based asset development and working in collaboration with non-statutory partners.
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
- Ability to make decisions autonomously, when required, on difficult issues.
Other
Essential
- Determination, perseverance, and personal resilience.
- Flexibility and the ability to handle a rapidly changing and ambiguous environment
- Access to transport and the ability to travel within the required geographical area
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Desirable
- Appreciation of the research and learning in the positive promotion of diversity
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Desirable
- Understanding of NHS financial approaches, risk, and contracting
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
Person Specification
Knowledge, Training and Experience
Essential
- Educated to degree level or equivalent
- Must understand the background and aims of current healthcare policy and appreciate the implications of this for RDaSH
- An appreciation of the relationship between the Department of Health and Social Care, the ICB and individual provider and commissioning organisations
- Experience as a manager in a care setting
- Experience of leading a team
- Experience of financial and substantial change management
- Recent demonstrable success in influencing and contributing to successful service redesign
- Experience of developing effective teamworking with multidisciplinary teams
- Experience of developing effective, resulted orientated leadership
- Demonstrable evidence of sound financial planning and HR management
Desirable
- Post-qualification specialist training in relevant subject
Communication Skills
Essential
- Developed communication skills with the ability to communicate on highly complex matters and difficult situations
- Ability to communicate with clinical, academic and all levels of staff effectively
- Appreciation of the specific communication and leadership challenges for statutory providers in working with the voluntary sector and other community leaders
Desirable
- Ability to provide and receive, convey and present highly complex, sensitive and/or contentious information to large groups, responding openly to questions to ensure full understanding and engagement
Analytical
Essential
- Analytical skills and the ability to draw qualitative and quantitative data from a wide range of sources and present in a clear concise manner.
- Ability to analyse numerical and written data, assess options and draw appropriate conclusions.
- Demonstrates sound judgement decision making, seeking advice as necessary from more senior management when appropriate.
Desirable
- Developed critical thinking skills.
Planning Skills
Essential
- Developed ability to influence others.
Desirable
- Well developed ability to draft and write persuasively for a range of audences, both internal and external
Leadership Skills
Essential
- Ability to demonstrate a high level of leadership.
- Commitment to self-directed learning and development
Desirable
- Understanding of community based asset development and working in collaboration with non-statutory partners.
Autonomy
Essential
- Ability to work on own initiative and organise workload, allocating work as necessary, working to tight and often changing deadlines.
- Ability to make decisions autonomously, when required, on difficult issues.
Other
Essential
- Determination, perseverance, and personal resilience.
- Flexibility and the ability to handle a rapidly changing and ambiguous environment
- Access to transport and the ability to travel within the required geographical area
Equality and Diversity
Essential
- Will consider the most effective way to promote equality of opportunity and good working relationships in employment and service delivery and has the ability to take actions which support and promote this agenda.
Desirable
- Appreciation of the research and learning in the positive promotion of diversity
Financial and Physical Resources
Essential
- Previously responsible for a budget, involved in budget setting and working knowledge of financial processes.
Desirable
- Understanding of NHS financial approaches, risk, and contracting
Physical Skills
Essential
- Working knowledge of Microsoft Office with intermediate keyboard skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
