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eRostering Support Officer

Rotherham Doncaster and South Humber NHSFT

The closing date is 20 May 2024

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Job summary

An exciting opportunity has arisen for an e-Rostering Support Officer to join the E-Rostering Team at RDASH. We are a small friendly team committed to delivering the maximum benefits to the trust from our e-Rostering system.

The Support Officer role will include providing day-to-day systems support and training, requiring someone who has strong IT skills and knowledge of Microsoft Office packages, together with effective interpersonal and communication skills (written and verbal), a can-do attitude and the confidence to support staff and managers to resolve their queries. The role is fast-paced and varied and requires a passion for problem-solving plus the ability to prioritise own workload.

The E-Rostering Team is responsible for the development and maintenance of the trust E-Rostering System. We have over 300 live rotas to manage, as well as ensuring that payroll is accurate and submitted every month. The team is also responsible for training managers and staff on how to use the system effectively and efficiently and supporting these staff in how to resolve any errors that may have occurred.

Main duties of the job

To support the roll out of additional functionality to ensure full benefits realisation of the eRostering system including the payroll interface, competencies, employee on-line and Loop app.

To provide an effective, customer focussed eRostering support service, ensuring all users are adequately trained and able to fully utilise the system; ensuring data is kept up to date and that changes are completed in a timely manner.

To support the delivery of training for the eRostering system.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

https://workwithrdash.co.uk/

We are committed to inclusive cultures and really value people in our organisation, view our Allyship video on YouTube to find out more:

https://youtu.be/WMJSkLoTk4Q

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

376-CP-0494

Job locations

Tickhill Road Site

Tickhill Road Site

Doncaster

DN4 8QN


Job description

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

Job description

Job responsibilities

Please view the attached job description and person specification to view the full details about the role.

Person Specification

Education/Qualifications

Essential

  • NVQ Level 3 or equivalent or equivalent in a relevant subject e.g. Business Admin, IT

Desirable

  • ECDL or other equivalent IT qualification

Experience

Essential

  • Experience of working with an eRostering system
  • Experience of identifying and resolving system issues
  • Experience of collaborative working
  • Experience of working in a customer service/helpdesk environment

Desirable

  • Experience of working with Allocate systems
  • Experience of database management
  • Experience of delivering systems training

Knowledge/Skills

Essential

  • Excellent organisational and planning skills
  • Ability to provide system training to others
  • Ability to manage conflicting priorities and work to tight deadlines
  • Ability to work to a high level of accuracy and attention to detail

Desirable

  • Understanding of clinical settings and operational practices and pressures
Person Specification

Education/Qualifications

Essential

  • NVQ Level 3 or equivalent or equivalent in a relevant subject e.g. Business Admin, IT

Desirable

  • ECDL or other equivalent IT qualification

Experience

Essential

  • Experience of working with an eRostering system
  • Experience of identifying and resolving system issues
  • Experience of collaborative working
  • Experience of working in a customer service/helpdesk environment

Desirable

  • Experience of working with Allocate systems
  • Experience of database management
  • Experience of delivering systems training

Knowledge/Skills

Essential

  • Excellent organisational and planning skills
  • Ability to provide system training to others
  • Ability to manage conflicting priorities and work to tight deadlines
  • Ability to work to a high level of accuracy and attention to detail

Desirable

  • Understanding of clinical settings and operational practices and pressures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Site

Tickhill Road Site

Doncaster

DN4 8QN


Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Rotherham Doncaster and South Humber NHSFT

Address

Tickhill Road Site

Tickhill Road Site

Doncaster

DN4 8QN


Employer's website

https://www.rdash.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

eRostering System Manager

Rowana Kitchen

rowana.kitchen@nhs.net

Date posted

08 May 2024

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time, Flexible working

Reference number

376-CP-0494

Job locations

Tickhill Road Site

Tickhill Road Site

Doncaster

DN4 8QN


Supporting documents

Privacy notice

Rotherham Doncaster and South Humber NHSFT's privacy notice (opens in a new tab)