IT Technician (Band 3 to 4)

Job summary

IT Technician NHS Band 3 to 4 - Full timeWe are looking for an interested in IT, enthusiastic, self-driven, IT Technician.

You will be based in the Health Informatics Department (IT) at Chestnut View, Woodfield Park, Doncaster. You will be required to travel throughout the Trust supported area's including to Rotherham, Doncaster and Scunthorpe.You will work closely with the Field Support Manager, Service Desk Manager and Technical Support Officers providing 1st and 2nd tier technical support which will involve updating and managing incidents and service requests within the IT Service Desk, Field Service, IT Clinics, Smartphone VOIP Clinic and Installation teams.

There are several teams which you rotate on a rota these include, Service Desk, IT Laptop Clinic, Smartphone VOIP Clinic, Installation Team and Field Service Teams.

We support a large range of endpoint devices (desktop & laptops) including printers, smartphones VOIP phones and tablets. Across NHS departments including GP (General Practitioner) Surgeries in the Doncaster area.

Main duties of the job

The post holder will work closely with the Field Support Manager, Service Desk Manager and Technical Support Officers providing 1st and 2nd tier technical support which will involve updating and managing incidents within the IT Service Desk, Field, IT Clinics and Installation teams.

When on the Service Desk the post holder will be responsible for taking telephone support calls from users and resolving issues where possible remotely. The post holder(s) will be responsible for investigating reported faults, maintaining communications and liaising with users to effect appropriate repairs and achieving a satisfactory conclusion to faults within designated timescales and quality of service standards. The post holder(s) are also required to analyse IT problems and design, test, document and implement appropriate solutions.

The successful applicant will have will have the ability to deliver high quality IT Support with an excellent knowledge of endpoint operating systems and software with the confidence and ability to effectively communicate complex information to users at all levels of the hierarchy and with differing skill sets.

About us

Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

http://workwith.rdash.nhs.uk/