Job summary
Are you passionate about delivering high-quality, person-centred care? Do you thrive in a fast-paced service where your leadership directly improves patient experience and supports staff to grow, feel valued, and work as a unified team?
If so, our Urgent Community Response (UCR) service would love to hear from you.
We are seeking a motivated, confident and compassionate Social Care Team Lead to join our integrated multi-professional team. This role is central to ensuring safe, timely, and effective care for people in crisis at home across East Sussex -- helping prevent avoidable hospital admissions and supporting people to remain where they feel most comfortable.
Main duties of the job
In this dynamic leadership role, you will:
- Provide daily operational support to Team Leads and shift coordinators
- Oversee effective rostering and workforce deployment
- Lead and mentor staff through supervision, live observation and feedback
- Support training, education and competency assessment frameworks
- Drive continuous improvement, service development and project work
- Support complex case management and inter-professional working
- Ensure safe, high-quality care aligned with Trust policy and safeguarding standards
- Foster a positive, inclusive and collaborative team culture
About you
You'll be an experienced and motivated leader with a strong grounding in adult health or social care, bringing both confidence and compassion to your work.
You will have:
- A good general level of education, including English and Maths, and be educated to degree level in a relevant field or have equivalent knowledge and experience gained in practice.
- Leadership training or qualifications at Level 4 or Level 5.
You will bring:
- At least 3 years' experience working with adults in health or social care
- Experience supervising or managing staff, including performance management
- Strong communication skills and confidence in supporting complex situations
- Ability to lead calmly under pressure and navigate challenging conversations
- Commitment to high-quality care, learning culture, and continuous improvement
- A values-driven approach:kindness, inclusivity, integrity.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us
Person Specification
Qualifications
Essential
- Good general level of education including English and Maths
- Educated to Degree level in a relevant field or equivalent level of knowledge and experience
- Leadership qualification/ training at Apprenticeship Level 4 or 5 (e.g. Management, or Business and Administration) or equivalent level of knowledge and experience
Desirable
- Other recognised management or leadership qualification
- Evidence of relevant post graduate CPD.
Experience
Essential
- Minimum of 3 years' relevant experience of working directly with clients and carers within Adult Health and/or Social Care Services
- Experience in a Management or Operational role within Adult Health and/or Social Care Services
- Experience of risk assessment and management in the home environment
- Experience of doing complex assessments and making sound judgements
- Experience of inter-professional working
- Experience of change management within a service in response to research, policy, guidance or legislation
- Experience of undertaking audit and identifying and implementing changes required
- Experience of managing staff, including management of performance, and their education and training development
- Experience of supervision and appraising staff
- Delivering quality services along evidence informed guidelines
- Experience of designing and delivering training
- Skilled in the use of reflective practice
- Evidence of planning and policy development
Desirable
- Experience of Service Development
- Experience within acute and community settings
- Experience of preparing / presenting service developments at a senior level
Skills
Essential
- Experience of supporting and assessing staff with completion of the Care Certificate
- Motivational and excellent interpersonal skills
- Ability to manage conflict appropriately
- Ability to influence and facilitate change
- Ability to highlight development needs of self and staff, and instigate plans to achieve
- Flexible and adaptable approach
- Experience of reviewing and reporting on services/ activity/ outcomes
- Excellent written and oral communication
- Commitment to multi-disciplinary team working
- Ability to organise, prioritise and deliver outcomes within agreed timeframes
- Understanding of the strategic direction of East Sussex Healthcare NHS Trust
- Ability to make sense of complexity, identify key issues and display creativity in problem solving
- Up to date knowledge of Health and Social Care Act
Desirable
- Good understanding of the local agenda for the wider health and social care sector
- Understanding of the future direction of the NHS
- Understanding of the unique demographic within East Sussex and the impact of service demand
- Experience of inputting into business cases
- Advanced IT skills
Person Specification
Qualifications
Essential
- Good general level of education including English and Maths
- Educated to Degree level in a relevant field or equivalent level of knowledge and experience
- Leadership qualification/ training at Apprenticeship Level 4 or 5 (e.g. Management, or Business and Administration) or equivalent level of knowledge and experience
Desirable
- Other recognised management or leadership qualification
- Evidence of relevant post graduate CPD.
Experience
Essential
- Minimum of 3 years' relevant experience of working directly with clients and carers within Adult Health and/or Social Care Services
- Experience in a Management or Operational role within Adult Health and/or Social Care Services
- Experience of risk assessment and management in the home environment
- Experience of doing complex assessments and making sound judgements
- Experience of inter-professional working
- Experience of change management within a service in response to research, policy, guidance or legislation
- Experience of undertaking audit and identifying and implementing changes required
- Experience of managing staff, including management of performance, and their education and training development
- Experience of supervision and appraising staff
- Delivering quality services along evidence informed guidelines
- Experience of designing and delivering training
- Skilled in the use of reflective practice
- Evidence of planning and policy development
Desirable
- Experience of Service Development
- Experience within acute and community settings
- Experience of preparing / presenting service developments at a senior level
Skills
Essential
- Experience of supporting and assessing staff with completion of the Care Certificate
- Motivational and excellent interpersonal skills
- Ability to manage conflict appropriately
- Ability to influence and facilitate change
- Ability to highlight development needs of self and staff, and instigate plans to achieve
- Flexible and adaptable approach
- Experience of reviewing and reporting on services/ activity/ outcomes
- Excellent written and oral communication
- Commitment to multi-disciplinary team working
- Ability to organise, prioritise and deliver outcomes within agreed timeframes
- Understanding of the strategic direction of East Sussex Healthcare NHS Trust
- Ability to make sense of complexity, identify key issues and display creativity in problem solving
- Up to date knowledge of Health and Social Care Act
Desirable
- Good understanding of the local agenda for the wider health and social care sector
- Understanding of the future direction of the NHS
- Understanding of the unique demographic within East Sussex and the impact of service demand
- Experience of inputting into business cases
- Advanced IT skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
