Job summary
The post holder's primary focus will be the timely handling ofreception duties and interaction with members of the public andcolleagues. Responding to and taking action to resolve querieswith pace and tact. Responsible for ensuring patient recordsare available and electronic patient tracking systems are keptup to date in line with Trust policy.
Main duties of the job
As a core member of the team the post holder will provide acomprehensive and quality administrative and clerical functionto support the smooth day to day running of the clinical area.The post holder will be conscientious and work calmly underpressure with a flexible approach. Using initiative to prioritiseworkload with efficiency, accuracy and care. The post holderwill be polite and caring with strong interpersonal skills tomanage situations including those of a challenging nature.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description
Job responsibilities
Please see the attached job description.
For any further questions or queries, please contact the appointed manager of the vacancy.
Job description
Job responsibilities
Please see the attached job description.
For any further questions or queries, please contact the appointed manager of the vacancy.
Person Specification
Qualifications
Essential
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential
- Ability to work to own initiative and as part of a team
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact
- Effective communicator with patients, relatives, carers, the general public and colleagues.
- Competent IT literacy with ability to learn new systems and processes
- Confident telephone manner
- Able to manage difficult situations and cope with exposure to potentially emotional situations
- Ability to maintain strict confidentiality
Desirable
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Person Specification
Qualifications
Essential
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential
- Ability to work to own initiative and as part of a team
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact
- Effective communicator with patients, relatives, carers, the general public and colleagues.
- Competent IT literacy with ability to learn new systems and processes
- Confident telephone manner
- Able to manage difficult situations and cope with exposure to potentially emotional situations
- Ability to maintain strict confidentiality
Desirable
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
