Job summary
The RACPC ( Rapid Access Chest Pain Clinic) Co-ordinator role is key to the the services provided within the Cardiology Department.
Main duties of the job
You need to be able to mange a busy fluctuating workload , whilst adhering to strict time frames. Excellent communication skills are required for this role as you will be speaking directly with patients to offer appointments and provide reassurance and guidance. Booking of RACPC appointments is done on both the TOMCAT and PAS systems. Use of other hospital systems will also be utilised within this role. Liaising on a daily basis with the RACPC Nurse to ensure clinic completion, collating GP referral for triage , creating templates for clinics. A need for learning is required as full training will provided for the role.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about position, please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about position, please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Good general education to GCSE level including maths and English
- IT skills: MS Office applications
- Administration NVQ3 or proven equivalent knowledge and experience
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Previous experience of working in the NHS or similar organisation with direct contact with patients
- Previous experience of working in a busy office environment
- Experience of computerised waiting list system - preferably OASIS, Tomcat, Theatreman.
- Experience in managing waiting lists.
- Experience of contact with the general public within a busy environment.
- Experience of RTT pathways and booking outpatient clinics
- Experience of working as part of a team but able to work independently
- Ability to organise and prioritise own work load
- Experience of using IT systems
- Excellent telephone manner
- Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
- Experience of dealing with difficult / sensitive/ confidential situations.
Desirable
- Experience in NHS Plan targets.
- Previous experience in a Cardiology office environment
- Experience of working to deadlines
- Experience of using CVIS (Tomcat)
Skills
Essential
- Knowledge of medical terminology
- Good organisational skills and the ability to prioritise own work load
- Excellent telephone manner
- Excellent written and verbal communication skills
- Ability to use own initiative and also to work as part of a team
- Ability to maintain discretion and confidentiality.
Desirable
- Effective time management skills. Flexible.
- Knowledge of cardiology department procedures
Person Specification
Qualifications
Essential
- Good general education to GCSE level including maths and English
- IT skills: MS Office applications
- Administration NVQ3 or proven equivalent knowledge and experience
Desirable
- ECDL or equivalent IT qualification
Experience
Essential
- Previous experience of working in the NHS or similar organisation with direct contact with patients
- Previous experience of working in a busy office environment
- Experience of computerised waiting list system - preferably OASIS, Tomcat, Theatreman.
- Experience in managing waiting lists.
- Experience of contact with the general public within a busy environment.
- Experience of RTT pathways and booking outpatient clinics
- Experience of working as part of a team but able to work independently
- Ability to organise and prioritise own work load
- Experience of using IT systems
- Excellent telephone manner
- Excellent interpersonal skills demonstrating understanding, care and compassion to patients and families
- Experience of dealing with difficult / sensitive/ confidential situations.
Desirable
- Experience in NHS Plan targets.
- Previous experience in a Cardiology office environment
- Experience of working to deadlines
- Experience of using CVIS (Tomcat)
Skills
Essential
- Knowledge of medical terminology
- Good organisational skills and the ability to prioritise own work load
- Excellent telephone manner
- Excellent written and verbal communication skills
- Ability to use own initiative and also to work as part of a team
- Ability to maintain discretion and confidentiality.
Desirable
- Effective time management skills. Flexible.
- Knowledge of cardiology department procedures
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
