Job summary
An exciting opportunity has arisen for anAllied Health Professional (AHP) Duty Coordinator within our Urgent Community Response (UCR) team, supporting both the Virtual Ward and Urgent Care pathways across the Hastings & Rother area.
The Virtual Ward is an integral part of our UCR service, operating seven days a week to provide acute-level care for patients in the place they call home. Our service supports both early discharge from hospital and admission avoidance, ensuring patients receive timely, person-centred care within their own environment. Our multidisciplinary team includes Occupational Therapy, Physiotherapy, Dietetics, and Speech and Language Therapy.
We are seeking a dynamic, motivated, and organised individual to play a key role in:
- Coordinating and supporting therapy teams
- Triaging and prioritising referrals
- Conducting wellbeing calls
- Supporting urgent therapy visits
- Assisting with assessment, equipment provision, and rehabilitation for patients with Physiotherapy or Occupational Therapy needs
The successful candidate will be confident, proactive, and an excellent communicator, with a passion for delivering high-quality patient care. You will bring enthusiasm, professional drive, and a commitment to developing services that help patients remain safely and independently at home wherever possible.
If you are ready to make a meaningful impact within a fast-paced, patient-focused service, we would love to hear from you.
Main duties of the job
The successful post holder will have previous experience working within clinical settings and will join a highly supportive team that utilises an inter-professional model to deliver care to a broad and varied patient group. Both our EDGH and Conquest teams are committed to ongoing professional development, offering regular clinical supervision and opportunities to enhance your skills.
As a Band 4 AHP Duty Coordinator, you will:
- Work as part of an established multidisciplinary team while also demonstrating confidence in working autonomously
- Lead the triage and prioritisation of referrals entering the Therapy teams
- Support the coordination of patient care, including the allocation of visits and the management of effective on-boarding and off-boarding processes
- Work flexibly in the community, visiting patients in their own homes
- Undertake basic assessments and treatment plans, and provide clinical support to therapists managing their caseloads
Due to the community nature of this role, you must hold a valid driving licence and have access to a car to ensure you can visit patients in their homes and travel between sites as required.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
We value the individuality that each candidate brings to the application process. While we understand that AI tools are widely available, we strongly discourage applicants from using AI-generated content when applying for jobs with us. We believe that your application should reflect your true skills, experiences, and motivations, which are best conveyed through your own words and unique perspective.
Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Job description
Job responsibilities
Please refer to the job description attached. If you have any questions about this position, please do not hesitate to contact us. We welcome informal enquiries.
Job description
Job responsibilities
Please refer to the job description attached. If you have any questions about this position, please do not hesitate to contact us. We welcome informal enquiries.
Person Specification
Qualifications
Essential
- Good level of general education including A levels and GCSE or equivalents including functional skills level 2
- An advanced / higher level apprenticeship for example Associate Practitioner or similar and / or NVQ level 4 in relevant subject or equivalent level of knowledge and experience
Desirable
- Care certificate
- Further education and training courses undertaken relating to medical, orthopaedic or surgical rehabilitation.
Experience
Essential
- Able to demonstrate substantial experience in health and care settings including in the relevant field of work.
- Experience of computerised record systems - SystmOne and ESearcher
- Evidence of interprofessional working - experience of acute or community
- Experience of working within an acute healthcare setting.
- Experience of working as a lone worker within a community rehabilitation setting.
- Experience of interprofessional working
Desirable
- Demonstrate the values of the NHS and commitment to personal and professional development
- Experience of working as a lone worker within a community rehabilitation setting.
- Creation and maintenance of appointment diaries
- Use of SystmOne
- Use of eSearcher
- Experience of staff supervision
Other
Essential
- Ability to travel independently to community patients/between sites - UK driving licence and have access to a car
Skills / Knowledege / Abilities
Essential
- Comprehensive communication skills in person, on the telephone and in writing to develop effective therapeutic relationships.
- Accuracy and attention to detail. Ability to organise, prioritise and delegate workload. Time management skills.
- An understanding of the effects of illness or injury on physical, psychological and social function
- Ability to implement and respond to change, use initiative within boundaries of the role and ability to implement appropriately.
- Understanding of role boundaries and the importance of supervision and carrying out appropriately delegated tasks.
- Ability to manage a diverse workload whilst dealing with frequent interruptions
Desirable
- Knowledge and experience of prescribing a range of equipment, it's use and application.
- Therapeutic handling skills
- Awareness of legislation relevant to Health and Social Care.
- Knowledge of safeguarding policies and procedures.
Person Specification
Qualifications
Essential
- Good level of general education including A levels and GCSE or equivalents including functional skills level 2
- An advanced / higher level apprenticeship for example Associate Practitioner or similar and / or NVQ level 4 in relevant subject or equivalent level of knowledge and experience
Desirable
- Care certificate
- Further education and training courses undertaken relating to medical, orthopaedic or surgical rehabilitation.
Experience
Essential
- Able to demonstrate substantial experience in health and care settings including in the relevant field of work.
- Experience of computerised record systems - SystmOne and ESearcher
- Evidence of interprofessional working - experience of acute or community
- Experience of working within an acute healthcare setting.
- Experience of working as a lone worker within a community rehabilitation setting.
- Experience of interprofessional working
Desirable
- Demonstrate the values of the NHS and commitment to personal and professional development
- Experience of working as a lone worker within a community rehabilitation setting.
- Creation and maintenance of appointment diaries
- Use of SystmOne
- Use of eSearcher
- Experience of staff supervision
Other
Essential
- Ability to travel independently to community patients/between sites - UK driving licence and have access to a car
Skills / Knowledege / Abilities
Essential
- Comprehensive communication skills in person, on the telephone and in writing to develop effective therapeutic relationships.
- Accuracy and attention to detail. Ability to organise, prioritise and delegate workload. Time management skills.
- An understanding of the effects of illness or injury on physical, psychological and social function
- Ability to implement and respond to change, use initiative within boundaries of the role and ability to implement appropriately.
- Understanding of role boundaries and the importance of supervision and carrying out appropriately delegated tasks.
- Ability to manage a diverse workload whilst dealing with frequent interruptions
Desirable
- Knowledge and experience of prescribing a range of equipment, it's use and application.
- Therapeutic handling skills
- Awareness of legislation relevant to Health and Social Care.
- Knowledge of safeguarding policies and procedures.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
Hastings & Rother with possibility of Cross Site as required
The Ridge
Hastings
TN37 7RD
Employer's website
http://jobs.esht.nhs.uk/ (Opens in a new tab)
