Job summary
At ESHT we are about to embark on a multi-year year journey to develop and deploy a systematic approach to Continuous Improvement - a central component of the Trust's refreshed Strategy.
We're extremely excited to have a CEO who understands how important - and central - Continuous Improvement is to doing the best for our Patients and Colleagues.
We're looking for highly motivated people to join our team in stretching roles that are going to be critical to leading the Trust in achieving it's priorities.
Our team will be extremely involved in deploying the Trust's Strategy which is aimed at:
- Improving the quality of care for our patients
- Developing and empowering staff to be confident working with improvement tools and methodologies
- Being much more systematic and structured/standardised in how the Trust solves its most complex challenges in the short and long term
The Trust will need to have a culture of Continuous Improvement - where all of our team's and staff "live improvement" - day in day out for the benefit of our patients.
This role will be a key part of the team responsible for delivering the Trust's Improvement Programme, training people in Improvement tools and methodologies and deploying a new Quality Management System at ESHT.
Main duties of the job
This senior role leads key areas of the Improvement function. Core elements include supporting the Head of Improvement with leadership and direction, acting as an expert in Continuous Improvement (CI) tools and methodologies, and leading capability building by designing and delivering CI and Quality Management System (QMS) training. The role also requires expertise in deploying the Trust's QMS and embedding the team's delivery model.
As a team player, you will embed the delivery model, follow the Trust's performance and development processes, and support the development of the QMS and Improvement Culture across the Trust.
Core responsibilities include supporting management of the Improvement Team, leading the use and deployment of Improvement Tools to deliver the Trust's Strategy, and leading Trust-wide QMS implementation. You will ensure a standardised, governance-aligned approach to CI; design and deliver QMS and CI training; promote learning across the Trust; and ensure improvement work has clear objectives, measurable outcomes, and strategic alignment. You will lead key improvement projects, contribute to leadership culture, ensure strong governance and risk management, and build relationships with leaders to support their development. As an ambassador for the CQI programme, you will manage strategic change projects, develop improvement policies, shape long-term plans, and work closely with the Clinical Director of Improvement to support QMS deployment.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
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Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent
- Project management qualification or equivalent experience
- Leadership and Coaching qualification
- Training and experience in quality / service improvement techniques
- Evidence of continuing professional development
Desirable
- Lean Six Sigma Black Belt or equivalent
- Leadership or Coaching qualification
Experience
Essential
- Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters or equivalent level
- Experience of implementing a variety of large scale and complex change and improvement projects using a formal methodology within the public and private sector organisations
- Strong experience of Improvement Tools and Methodologies and how to apply them to Change and Improvement Projects
- Confident in risk, issue and change management tools and techniques
- Experience of managing change projects in a systematic way by using project management tools and techniques.
- Experience of developing and implementing a benefits tracking and realisation frameworks
- Experienced in working with senior stakeholders to identify and prioritise the delivery of projects
- Experience of working across organisational boundaries and of delivering projects across multi-disciplined areas, working with multiple stakeholders to deliver improvements and transformational change
- Experience of working at senior level and developing governance processes
- Experience of managing teams from diverse backgrounds
- Experience in line managing and developing colleagues
Desirable
- Experience of working in the NHS or other complex healthcare setting
- Understand how to "contract" for pieces of work to ensure appropriate allocation of resources and prioritisation of effort.
- Experience of performance management processes and associated governance
- Experience working in a Professional Services environment outside the NHS to bring a broader professional perspective and consulting rigour to the team
- Familiarity with NHS Line Management policies, processes and procedures
- Experience in deploying a Quality Management System in a healthcare context
Skills
Essential
- Provide and receive highly complex, sensitive or contentious information; agreement or co-operation required;
- Present highly complex, sensitive or contentious information to groups
- Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change; Presents workshops to large groups of staff
- Understanding of system working and interdependencies and how to navigate complex stakeholder relationships
- Able to gain confidence and respect of senior members of staff and to be a trusted advisor for structuring the delivery of change projects
- Excellent interpersonal skills - influencing, negotiating and communication (written and oral) skills
- Able to challenge and influence established beliefs and behaviour in clinical and non-clinical staff to deliver outcomes
- Able to remain calm under pressure
- Complex facts or situations, requiring analysis, interpretation, comparison of a range of options/highly complex facts or situations requiring analysis, interpretation, comparison of a range of options
- Analysis of performance data and capacity and demand data, assessment of projects, identification of areas for collaborative working /expert analysis of performance/service redesign in cutting-edge situations
- Critical thinking and problem solving skills and creative thinking to establish innovative solutions
- Able to work with large amounts of data, perform detailed analysis, to support identification of opportunities for transformation
- Able to think strategically and evaluate the longer term impact of proposals
- Plan and organise broad range of complex activities; formulates, adjust plans and strategies/formulate long term, strategic plans, involving uncertainty, may impact across the whole organisation
- Plans and implements new ways of working, facilitates collaborative working across the sector, capacity planning.
- Highly developed knowledge of programme and project management methodology, processes, structure and governance
- Confidence in training colleagues in Improvement Tools, techniques and Methodologies (e.g. A3's, Fishbones and other tools/models)
Desirable
- Be confident leading discussions at the Executive level, with credible experience managing challenging messages and managing senior discussions
- Knowledge of the NHS Constitution, the Trust vision and current change agenda in the NHS
Person Specification
Qualifications
Essential
- Educated to Masters level or equivalent
- Project management qualification or equivalent experience
- Leadership and Coaching qualification
- Training and experience in quality / service improvement techniques
- Evidence of continuing professional development
Desirable
- Lean Six Sigma Black Belt or equivalent
- Leadership or Coaching qualification
Experience
Essential
- Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters or equivalent level
- Experience of implementing a variety of large scale and complex change and improvement projects using a formal methodology within the public and private sector organisations
- Strong experience of Improvement Tools and Methodologies and how to apply them to Change and Improvement Projects
- Confident in risk, issue and change management tools and techniques
- Experience of managing change projects in a systematic way by using project management tools and techniques.
- Experience of developing and implementing a benefits tracking and realisation frameworks
- Experienced in working with senior stakeholders to identify and prioritise the delivery of projects
- Experience of working across organisational boundaries and of delivering projects across multi-disciplined areas, working with multiple stakeholders to deliver improvements and transformational change
- Experience of working at senior level and developing governance processes
- Experience of managing teams from diverse backgrounds
- Experience in line managing and developing colleagues
Desirable
- Experience of working in the NHS or other complex healthcare setting
- Understand how to "contract" for pieces of work to ensure appropriate allocation of resources and prioritisation of effort.
- Experience of performance management processes and associated governance
- Experience working in a Professional Services environment outside the NHS to bring a broader professional perspective and consulting rigour to the team
- Familiarity with NHS Line Management policies, processes and procedures
- Experience in deploying a Quality Management System in a healthcare context
Skills
Essential
- Provide and receive highly complex, sensitive or contentious information; agreement or co-operation required;
- Present highly complex, sensitive or contentious information to groups
- Motivational skills to encourage collaborative working to improve services/performance where there may be resistance to change; Presents workshops to large groups of staff
- Understanding of system working and interdependencies and how to navigate complex stakeholder relationships
- Able to gain confidence and respect of senior members of staff and to be a trusted advisor for structuring the delivery of change projects
- Excellent interpersonal skills - influencing, negotiating and communication (written and oral) skills
- Able to challenge and influence established beliefs and behaviour in clinical and non-clinical staff to deliver outcomes
- Able to remain calm under pressure
- Complex facts or situations, requiring analysis, interpretation, comparison of a range of options/highly complex facts or situations requiring analysis, interpretation, comparison of a range of options
- Analysis of performance data and capacity and demand data, assessment of projects, identification of areas for collaborative working /expert analysis of performance/service redesign in cutting-edge situations
- Critical thinking and problem solving skills and creative thinking to establish innovative solutions
- Able to work with large amounts of data, perform detailed analysis, to support identification of opportunities for transformation
- Able to think strategically and evaluate the longer term impact of proposals
- Plan and organise broad range of complex activities; formulates, adjust plans and strategies/formulate long term, strategic plans, involving uncertainty, may impact across the whole organisation
- Plans and implements new ways of working, facilitates collaborative working across the sector, capacity planning.
- Highly developed knowledge of programme and project management methodology, processes, structure and governance
- Confidence in training colleagues in Improvement Tools, techniques and Methodologies (e.g. A3's, Fishbones and other tools/models)
Desirable
- Be confident leading discussions at the Executive level, with credible experience managing challenging messages and managing senior discussions
- Knowledge of the NHS Constitution, the Trust vision and current change agenda in the NHS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
