Overseas Visitors Officer
The closing date is 23 January 2026
Job summary
Charging overseas visitors for some NHS services in England - also known as 'cost recovery' - is set out in law under the NHS (Charges to Overseas Visitors) Regulations 2015 (as amended)
The role can be based at either Eastbourne District General Hospital or Conquest Hospital in Hastings, however cross site cover and travel is expected to all Trust sites as required.
The Overseas Visitors team have the responsibility to make sure that East Sussex Healthcare NHS Trust complies with the above regulations and identifies patients who are overseas visitors.
The work is very varied and some examples include the patient proving their entitlement to free NHS hospital healthcare; the patient confirming entitlement under a number of reciprocal health agreements, or the patient being required to pay for the services they receive.
There will be instances where face to face contact with patients will be required, however the majority of the work is office based, using daily reports, referrals from other Trust departments to identify possible chargeable patients who then need to be fully investigated, which involves sending letters in the post, using patient email addresses to request evidence as well as informing patients what they are required to pay
Main duties of the job
The Overseas Visitor Officer must be able to demonstrateknowledge and initiative to provide a range of administrative services to support the work of the overseas visitors' team and support the overseas visitor manager / Head of Income and Contracting on specific projects.
The role acts as first point of contact for enquiries. Inputs information / maintains databases, carries out detailed investigations. / Supports patients for evidence that we need to obtain for them to be entitled to free NHS hospital services / Supports patients who are asked to pay. See the detailed job description for more specifics.
The main Microsoft Office software we use is Microsoft Excel and the successful candidate must be able to demonstrate a basic understanding of how to use Excel, to include moving data between worksheets, updating cells with information, without losing a previous note as well as understanding basic calculation functions.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to onsite nurseries. staff restaurants and accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme. Onsite parking is available from only £50 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Statement on the Use of AI
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Using AI for your application may not accurately represent your knowledge, skills, and experience and may result in a disconnect between your qualifications and our assessment of your application.
We encourage applicants to take the time to thoughtfully complete their applications; by doing so, you allow us to better understand your true potential and ensure a fair and transparent evaluation of your application. Over reliance on AI-generated content may diminish your chance of success.
Details
Date posted
12 January 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
374-LC1026
Job locations
Conquest Hospital
729 The Ridge
St Leonards on Sea
TN37 7PT
Employer details
Employer name
East Sussex Healthcare NHS Trust
Address
Conquest Hospital
729 The Ridge
St Leonards on Sea
TN37 7PT
Employer's website
http://jobs.esht.nhs.uk/ (Opens in a new tab)
Employer contact details
For questions about the job, contact:
Supporting documents
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