Job summary
To provide a complete and wide-ranging assistant service to the Intermediate Care leadership team: Administrative support to the Intermediate Care units and team leads as required. Ensuring the efficient and professional day to day management of the Intermediate Care Units. Work alongside the Operational Support Officer (OSO) in a project support capacity, developing work streams and supporting project logs.
Work alongside the OSO to co-ordinate and improve governance reporting for Intermediate Care.
Support the IMC Service Manager, Head of Nursing on access to data and information.
Deputise for the OSO when covering leave
Main duties of the job
- To support the OSO in identify trends in response times and referral patterns and implement plans to maintain patient flow, so assessment is delivered in a timely manner in accordance with key performance indicators, Trust and national targets.
2. To identify and inform the OSO if resources are not being used effectively.
Working with service managers, team leads and clinical/operational lead tocorrect this if required.
3. To liaise with other services/divisions as necessary to support the core ICactivity.
4. To continually review service performance - compiling and analysing data tobe presented at internal and external meetings. To identify any shortfalls inservice and work with team leads and clinicians on actions plans to addressthis.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available for a small administration fee.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
For any further questions or queries, please contact the appointed manager on the contact details provided.
Job description
Job responsibilities
For any further questions or queries, please contact the appointed manager on the contact details provided.
Person Specification
Qualifications
Essential
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential
- Ability to work to own initiative and as part of a team
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact
- Effective communicator with patients, relatives, carers, the general public and colleagues.
Desirable
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Person Specification
Qualifications
Essential
- Good general education including English and Maths GCSE grade C or above, or equivalent level of knowledge and experience
Desirable
- Evidence of personal development
- Recognised relevant qualification such as: customer service, administration, secretarial, IT (e.g. ECDL)
Experience
Essential
- Previous clerical/administration experience in a busy environment
- Experience of keeping accurate record keeping and filing systems
- Customer care/service
Desirable
- Previous experience of working in the NHS or other healthcare setting
Skills
Essential
- Ability to work to own initiative and as part of a team
- Accurate and methodical, able to prioritise and adapt to change
- Work calmly under pressure
- Strong interpersonal skills. Acting with patience and tact
- Effective communicator with patients, relatives, carers, the general public and colleagues.
Desirable
- Familiarity with relevant NHS terminology and systems.
- Hospital computer systems such as Nervecentre, PAS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
