Job summary
An exciting opportunity has arisen within our booking office. We currently have a vacancy for a full time (37.5) Appointments Booking Clerk to be based at the Conquest Hospital, within the Outpatient Booking Service, in East Sussex Healthcare, NHS Trust.
Main duties of the job
The department provides a fast and responsive outpatient, appointment booking service. The applicant will be expected to ring and agree dates with our patients as well as performing a rostered telephone session, depending on the service needs, of the department. Therefore, the ideal candidate will have excellent communication skills, IT knowledge, and an ability to work on their own initiative and as part of a team, working to strict deadlines. The hours of the service operate between 8am - 6pm Monday - Friday, in shifts of, 08:00-16:00, 09:00 -17:00 and 10:00-18:00, with weekend work 9am - 12 noon on a rota basis.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate, and high-quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths.
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
Essential
Desirable
- An awareness of Government Access Targets.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths.
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential
- Previous admin and clerical experience in a busy office environment or similar skills
Desirable
- Experience and understanding of a Patient Administration System (PAS)
- Customer care skills and experience, preferably within a healthcare environment
Skills / Knowledge / Abilities
Essential
Desirable
- An awareness of Government Access Targets.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
