Job summary
We have an exciting opportunity for a part-time motivated booking clerk to join our busy Cardiology administrative team. The post available will be based at Conquest Hospital and may involve some working from home. The successful applicant will demonstrate excellent communication skills, be well organised, motivated and be able to work well within a very busy team to provide high quality administrative support. Experience working in a changing, fast paced office environment is essential along with the ability to show initiative.
Main duties of the job
The post holder's main responsibilities are: To act as first point of contact for patients requiring cardiac test appointments along with booking new and follow up appointments, outcome / cash up appointments, answer telephone calls and support the Cardiology Elective Bookings Manager. The post holder may also be required to cover reception and help patients with directions or provide any appropriate information they may need while maintaining a high level of confidentiality. Other admin duties will arise as required.
About us
We are proud to provide 'Outstanding' care and be a great place to work.
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please see the attached job description.
For any further questions or queries then please contact the appointed manager.
Job description
Job responsibilities
Please see the attached job description.
For any further questions or queries then please contact the appointed manager.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential
- Previous admin and customer service skills.
Desirable
- Experience and understanding of a Patient Administration System (PAS) Customer care skills and experience, preferably within a healthcare environment.
Skills / Knowledge / Abilities
Essential
- Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook
- Knowledge of IT systems
Desirable
- An awareness of Government Access Targets
- Ability to control a conversation with a difficult or emotional patient.
Person Specification
Qualifications
Essential
- GCSE or equivalent in English and Maths
- Ability to undertake additional training on departmental IT and manual systems
- Computer literate
Experience
Essential
- Previous admin and customer service skills.
Desirable
- Experience and understanding of a Patient Administration System (PAS) Customer care skills and experience, preferably within a healthcare environment.
Skills / Knowledge / Abilities
Essential
- Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook
- Knowledge of IT systems
Desirable
- An awareness of Government Access Targets
- Ability to control a conversation with a difficult or emotional patient.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
