Job summary
Are you a highly organised and proactive individual with a passion for supporting healthcare services? We are looking for a dedicated Coordination Support Administrator to join our dynamic Urgent Community Response (UCR) Team for a 6-month fixed term / secondment to support a pilot approach to care coordination. This vital role is key to the smooth and efficient delivery of urgent community care, enabling patients to receive timely interventions that prevent hospital admissions and support recovery at home. You will be at the core of our fast-paced service, coordinating patient visits and ensuring that our healthcare professionals can respond to urgent referrals with speed and precision.
As part of the UCR Team, you will play a crucial role in supporting the delivery of high-quality care, acting as the central point of contact for clinicians, patients, and external partners. This is a fantastic opportunity to be part of an innovative service that is making a real impact on patient care, improving outcomes, and reducing strain on acute hospital services.
Main duties of the job
- Act as a key point of contact for the UCR service, managing urgent referrals, coordinating communication between clinicians, patients, and external services.
- Provide comprehensive administrative support, including diary management, scheduling patient visits, and maintaining accurate records of patient care.
- Prioritise and coordinate rapid response team activity, ensuring urgent cases are actioned swiftly and efficiently.
- Use electronic patient record systems to track and update patient information, referrals, and outcomes.
- Liaise with GPs, community services, and other healthcare professionals to ensure smooth communication and continuity of care.
- Assist in the collection and reporting of data for service audits, performance monitoring, and quality improvement.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Education to GCSE or equivalent with Grade C or above in English and Maths
- NVQ3 in administration / RSA3 secretarial or equivalent experience
- Diploma level Business / Administration / IT qualification or proven equivalent experience
Desirable
- Advanced IT qualification
- Relevant Health, Social Care or Information & advice qualification
Experience
Essential
- Substantial administration experience in NHS or similar complex organisation with direct contact with patients
- Experience of working with electronic record systems (SystmOne)
- Experience of working in busy office environment
Desirable
- NHS administration experience in a similar role
- Experience of supporting service change and developing new processes
Skills
Essential
- Able to communicate professionally and effectively
- Ability to work calmly and methodically under pressure
- Ability to identify, coordinate and organise health and social care support within required timescales
Desirable
- Knowledge of NHS procedures in particular those related to urgent response services
- Medical terminology
Person Specification
Qualifications
Essential
- Education to GCSE or equivalent with Grade C or above in English and Maths
- NVQ3 in administration / RSA3 secretarial or equivalent experience
- Diploma level Business / Administration / IT qualification or proven equivalent experience
Desirable
- Advanced IT qualification
- Relevant Health, Social Care or Information & advice qualification
Experience
Essential
- Substantial administration experience in NHS or similar complex organisation with direct contact with patients
- Experience of working with electronic record systems (SystmOne)
- Experience of working in busy office environment
Desirable
- NHS administration experience in a similar role
- Experience of supporting service change and developing new processes
Skills
Essential
- Able to communicate professionally and effectively
- Ability to work calmly and methodically under pressure
- Ability to identify, coordinate and organise health and social care support within required timescales
Desirable
- Knowledge of NHS procedures in particular those related to urgent response services
- Medical terminology
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
