Job summary
An exciting opportunity has arisen for a highly motivated and professional individual to join the Transformation, Strategy & Improvement ("TSI") team at East Sussex Healthcare NHS Trust ("ESHT").
The TSI team has come together recently within ESHT, and it supports the Trust in the delivery of our priority Transformation programmes and Improvement objectives. We provide a mixture of skills including expert project and programme management, as well as analytical and continuous quality improvement capabilities. We have people at a range of levels in the team, led by our Director of TSI. We work as a unit, sharing and using skills across the team to support key programmes.
ESHT is at the beginning of its 'Continuous Quality Improvement' journey and the TSI function, and therefore this role, will be central to driving that programme and its success. Developing Continuous Quality Improvement capability is one of the Trust's top priorities and as that programme matures so will the opportunities for this role to develop and evolve.
We are seeking someone who can demonstrate excellent programme management and improvement skills (such as the tools and techniques from QSIR, The Model for Improvement, Lean, Six Sigma), robust quantitative and analytical skills and the ability to present complex analysis in a range of environments, both internal and external, including at Executive level.
Main duties of the job
The TSI function oversees 3 main sub-functions. The purpose of the function is:
o Transformation Programmes - ensure delivery of the Trust's priority Transformation programmes and supporting, where appropriate, critical business cases for those programmeso Strategy - Identify and address critical Trust-wide strategies, analysing and recommending on strategic questions (Lines of Enquiry) for the Trust, leading strategic & major business cases. Also, the link point for Place, ICB and ICP strategic programmeso Improvement projects & the "Continuous Quality Improvement" programme ("CQI") at ESHT - Drive priority improvement project delivery and benefits realisation; promote, provide expertise for and sustain the Trust's CQI programme; support improvement skill development in colleagues during improvement projects (i.e., 'on the job training') across the trust.
About us
A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at EDGH and Conquest, staff restaurants and on-site staff accommodation.
In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week. Onsite parking is available from only £30 a year.
There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.
Job description
Job responsibilities
Key duties and responsibilities
1. Transformation & Improvement1.1. Responsible for overseeing and facilitating the delivery of selected Trust Transformation priorities and selected improvement priority projects.1.2. Ensure divisional, clinical and corporate ownership of transformation and improvement programmes and projects, as appropriate, through a programme of engagement, effective processes and transformation governance.1.3. Ensure progress against the transformation and improvement priorities is well reported through the transformation governance and, if appropriate, other fora such as integrated performance reviews1.4. Ensure the team is effectively using the Trust preferred programme management tools and processes.1.5. Negotiate with leaders across the Trust to allow staff to be made available to contribute to the transformation priorities.1.6. Ensure that the transformation planning process supports the strategic objectives, improvement priorities, financial planning and investment decisions and that the priority work areas inform efficiency plans.1.7. Quality assures transformation programme outputs (e.g., for Transformation Board and any relevant board sub-committees)1.8. Escalate clearly, coherently and expediently to the Director of TSI, SROs or Executive of issues, risks or barriers to programme progress.1.9. Ensure the programme communicates and celebrates success and benefits achieved through governance structures.1.10. Manage the prioritisation of improvement projects for the team and advising the team on how to scope, define and set boundaries for improvement roles.1.11. Improving the Trusts ability to track and identify the benefits of selected improvement projects supported by the team i.e., examples of success which (in due course) will support the Continuous Improvement Programme.1.12. To promote the CQI programme within the team and with all internal stakeholders1.13. To work with others to develop and sustain capacity and capability for change management and service improvement in the organisation.1.14. Ensure the team collaborates with other specialist areas, including finance, information management, and HR, to ensure that interdependencies and the value and benefits of change projects are identified.1.15. Represent the Trust at external meetings as required by the Director.
2. Programme/Project Management (applies to selected Transformation programmes or improvement projects)2.1. Responsible for ensuring the effective scoping, design, milestone planning, KPI tracking, programme or project structure for the Trust and reporting content, seeking advice from the Director or TSI team as required.2.2. Developing and upskilling both the team and other colleagues in the Trust to improve capability over time in the above respect.2.3. Act as an expert resource for support and advice for programme management and improvement processes where the Trust is a provider of services working closely with operational divisions and corporate functions as required.2.4. Leadership of appropriate responses linked to NHSE/I, ICS, for Trust transformation & improvement priorities, ensuring relevant divisions or teams are convened, governance and documentation is robust and completed to a high standard.2.5. Supporting the development of robust and consistent transformation or improvement programme management governance processes across the Trust ensuring best practice and professional standards are maintained.2.6. Provision of high-level support and advice to Trust operational teams in a transformation period where this relates to novel, complex and/or contentious change.2.7. Work closely with the wider finance team in relation to scenario modelling and other innovative approaches/responses where appropriate linked to transformational change or strategic decision making.2.8. Support on the development of reporting and monitoring benefits realisation of transformation programmes in conjunction with Divisions2.9. Using comprehensive knowledge and understanding of clinical pathways and processes, work with clinicians and health care professionals to make best use of new technologies and deliver sustainable business change that improves patient experience and outcomes.
3. Lead Implementation of Transformation Business Cases (for agreed, specific strategic or transformation priorities)3.1. Support the development of business cases in accordance with HM Treasury infrastructure and projects authority guidelines.3.2. To be aware of and take remedial action where appropriate to ensure that all key performance indicators (e.g., day case rates, new, follow up rates/length of stay etc.) in those selected business cases are linked to strategic priorities.3.3. Advise divisional and service leads in their development of selected business cases.3.4. Ensure business case assumptions are evidence based and clearly aligned to the delivery of the Trusts aims and objectives.3.5. Lead on the transition from business case writing and approval to implementation planning and subsequent project management.3.6. Provide project management for implementation or lead a project/programme management team.3.7. Support cases and implementation through public consultation as appropriate drawing on relevant critical expertise.
Duties & Responsibilities as a leader in the TeamEffective stakeholder engagement As required by transformation programmes, selected business cases, selected strategic projects (see below) or consultations:o Develop and deliver mechanisms and approaches that secure clinical engagement, ensuring commissioners, partners, patients, carers and the general public are engaged in an open and transparent way.o Develop constructive working relationships across the trust and with local ICS colleagues to ensure that strategic plans, change programmes and delivery plans in relation to the strategic programme are aligned.o Develop constructive working relationships with other providers to ensure that key strategic transformation plans are informed by relevant plans and that opportunities for joint working are understood and capitalised on.o Facilitate effective relationships with the local interest groups, professional fora and stakeholder reference groups, to ensure that key strategic and transformation programmes are developed with full cognisance of their views, as appropriate.o To be actively engaged in discussions about future service provision issues such that patients receive the right treatment at the right time in the right place and within budgetary constraints.
Management, Human/Financial Resources accountabilities and responsibilities Provide high level management supervision and performance review for junior members of the Strategy & Transformation team, delegating work to them as appropriate to ensure the delivery of a high-quality service both for substantive, fixed term or consultancy staff. This may include recruitment, managing performance, dealing with sickness absence and appraisals. Leadership of ad-hoc multi-disciplinary teams which may be made up of both internal and external and non-NHS representation. Assist clinicians, senior managers and key stakeholders to maximise any benefits as a result of key strategic transformational programmes. Responsible for managing resources associated with selected transformation and improvement projects as required i.e., budget, project hours and any other associated costs. Use recognised project management tools to efficiently manage projects.
Information Systems For the Trust priority transformation programmes develop and maintain databases of tenders, bids and business cases and creating reports related to planning and business development functions. Use Trust systems to generate complex documentation and maintain information systems including analysing financial data and creating reports, Analyse, interpret and present complex data and information from a variety of sources and formats into information that is consistent, accurate, relevant and appropriate for use by a variety of audiences. Use Microsoft Word and Excel to a high standard to enable interpretation, analysis and manipulation of data. Development of a suite of transformation and improvement programme documentation. Responsible for ensuring these are updated on an ongoing basis. To lead on clinical service modelling, to better understand complex and clinical service data including capacity and demand, efficiency savings, cost benefit analysis and performance trajectories, as part of business case, bid development and market analyses as part of transformation programmes or strategic lines of enquiry. Design and inform the data capture mechanism to track realisation of benefits associated with transformation programmes or strategic lines of enquiry. Ensure compliance with information standards and that data is accessible only to authorised individuals and in accordance with legislation, e.g., Data Protection Act, NHS guidelines, and IM&T security policies.
Job description
Job responsibilities
Key duties and responsibilities
1. Transformation & Improvement1.1. Responsible for overseeing and facilitating the delivery of selected Trust Transformation priorities and selected improvement priority projects.1.2. Ensure divisional, clinical and corporate ownership of transformation and improvement programmes and projects, as appropriate, through a programme of engagement, effective processes and transformation governance.1.3. Ensure progress against the transformation and improvement priorities is well reported through the transformation governance and, if appropriate, other fora such as integrated performance reviews1.4. Ensure the team is effectively using the Trust preferred programme management tools and processes.1.5. Negotiate with leaders across the Trust to allow staff to be made available to contribute to the transformation priorities.1.6. Ensure that the transformation planning process supports the strategic objectives, improvement priorities, financial planning and investment decisions and that the priority work areas inform efficiency plans.1.7. Quality assures transformation programme outputs (e.g., for Transformation Board and any relevant board sub-committees)1.8. Escalate clearly, coherently and expediently to the Director of TSI, SROs or Executive of issues, risks or barriers to programme progress.1.9. Ensure the programme communicates and celebrates success and benefits achieved through governance structures.1.10. Manage the prioritisation of improvement projects for the team and advising the team on how to scope, define and set boundaries for improvement roles.1.11. Improving the Trusts ability to track and identify the benefits of selected improvement projects supported by the team i.e., examples of success which (in due course) will support the Continuous Improvement Programme.1.12. To promote the CQI programme within the team and with all internal stakeholders1.13. To work with others to develop and sustain capacity and capability for change management and service improvement in the organisation.1.14. Ensure the team collaborates with other specialist areas, including finance, information management, and HR, to ensure that interdependencies and the value and benefits of change projects are identified.1.15. Represent the Trust at external meetings as required by the Director.
2. Programme/Project Management (applies to selected Transformation programmes or improvement projects)2.1. Responsible for ensuring the effective scoping, design, milestone planning, KPI tracking, programme or project structure for the Trust and reporting content, seeking advice from the Director or TSI team as required.2.2. Developing and upskilling both the team and other colleagues in the Trust to improve capability over time in the above respect.2.3. Act as an expert resource for support and advice for programme management and improvement processes where the Trust is a provider of services working closely with operational divisions and corporate functions as required.2.4. Leadership of appropriate responses linked to NHSE/I, ICS, for Trust transformation & improvement priorities, ensuring relevant divisions or teams are convened, governance and documentation is robust and completed to a high standard.2.5. Supporting the development of robust and consistent transformation or improvement programme management governance processes across the Trust ensuring best practice and professional standards are maintained.2.6. Provision of high-level support and advice to Trust operational teams in a transformation period where this relates to novel, complex and/or contentious change.2.7. Work closely with the wider finance team in relation to scenario modelling and other innovative approaches/responses where appropriate linked to transformational change or strategic decision making.2.8. Support on the development of reporting and monitoring benefits realisation of transformation programmes in conjunction with Divisions2.9. Using comprehensive knowledge and understanding of clinical pathways and processes, work with clinicians and health care professionals to make best use of new technologies and deliver sustainable business change that improves patient experience and outcomes.
3. Lead Implementation of Transformation Business Cases (for agreed, specific strategic or transformation priorities)3.1. Support the development of business cases in accordance with HM Treasury infrastructure and projects authority guidelines.3.2. To be aware of and take remedial action where appropriate to ensure that all key performance indicators (e.g., day case rates, new, follow up rates/length of stay etc.) in those selected business cases are linked to strategic priorities.3.3. Advise divisional and service leads in their development of selected business cases.3.4. Ensure business case assumptions are evidence based and clearly aligned to the delivery of the Trusts aims and objectives.3.5. Lead on the transition from business case writing and approval to implementation planning and subsequent project management.3.6. Provide project management for implementation or lead a project/programme management team.3.7. Support cases and implementation through public consultation as appropriate drawing on relevant critical expertise.
Duties & Responsibilities as a leader in the TeamEffective stakeholder engagement As required by transformation programmes, selected business cases, selected strategic projects (see below) or consultations:o Develop and deliver mechanisms and approaches that secure clinical engagement, ensuring commissioners, partners, patients, carers and the general public are engaged in an open and transparent way.o Develop constructive working relationships across the trust and with local ICS colleagues to ensure that strategic plans, change programmes and delivery plans in relation to the strategic programme are aligned.o Develop constructive working relationships with other providers to ensure that key strategic transformation plans are informed by relevant plans and that opportunities for joint working are understood and capitalised on.o Facilitate effective relationships with the local interest groups, professional fora and stakeholder reference groups, to ensure that key strategic and transformation programmes are developed with full cognisance of their views, as appropriate.o To be actively engaged in discussions about future service provision issues such that patients receive the right treatment at the right time in the right place and within budgetary constraints.
Management, Human/Financial Resources accountabilities and responsibilities Provide high level management supervision and performance review for junior members of the Strategy & Transformation team, delegating work to them as appropriate to ensure the delivery of a high-quality service both for substantive, fixed term or consultancy staff. This may include recruitment, managing performance, dealing with sickness absence and appraisals. Leadership of ad-hoc multi-disciplinary teams which may be made up of both internal and external and non-NHS representation. Assist clinicians, senior managers and key stakeholders to maximise any benefits as a result of key strategic transformational programmes. Responsible for managing resources associated with selected transformation and improvement projects as required i.e., budget, project hours and any other associated costs. Use recognised project management tools to efficiently manage projects.
Information Systems For the Trust priority transformation programmes develop and maintain databases of tenders, bids and business cases and creating reports related to planning and business development functions. Use Trust systems to generate complex documentation and maintain information systems including analysing financial data and creating reports, Analyse, interpret and present complex data and information from a variety of sources and formats into information that is consistent, accurate, relevant and appropriate for use by a variety of audiences. Use Microsoft Word and Excel to a high standard to enable interpretation, analysis and manipulation of data. Development of a suite of transformation and improvement programme documentation. Responsible for ensuring these are updated on an ongoing basis. To lead on clinical service modelling, to better understand complex and clinical service data including capacity and demand, efficiency savings, cost benefit analysis and performance trajectories, as part of business case, bid development and market analyses as part of transformation programmes or strategic lines of enquiry. Design and inform the data capture mechanism to track realisation of benefits associated with transformation programmes or strategic lines of enquiry. Ensure compliance with information standards and that data is accessible only to authorised individuals and in accordance with legislation, e.g., Data Protection Act, NHS guidelines, and IM&T security policies.
Person Specification
Qualifications
Essential
- Programme Management experience - in transformational programmes
- Recognised leadership and/or management qualification or equivalent experience at senior level
- Change management qualification to a high level e.g., LEAN/Six Sigma/Model for Improvement/QSIR OR a very high level of knowledge and experience
Desirable
- Programme Management qualification e.g., Managing Successful Programmes
- Educated to degree level
- Evidence of continued professional development in relevant subject
- Better Business Case - Practitioner
Experience
Essential
- Experience of working in a senior managerial role involving the duties and responsibilities set out above
- Experience of leading and delivering change in large complex organisations
- Experience in leading and managing multi-disciplinary project teams with diverse roles, preferences and perspectives
- Experience of complex analysis and successfully presenting complex analysis to support a change programme, in a range of environments - from internal team meetings to Executive level
- Experience designing a portfolio of transformation programmes, their content, the entire suit of project management content, the associated governance and very high quality reporting
- Experience in identifying and escalating critical programme and project risks - in challenging environments
- Experience of working to tight timescales and with pressure to meet milestones coming from multiple sources
- Experience supporting and developing a team operating in a change environment
Desirable
- Experience of working in the NHS or other complex healthcare setting
- Working closely with a range of clinical, operational and corporate staff in a healthcare setting
- Experience presenting complex analysis to external stakeholders - including regulators, commissioners, the public and other statutory bodies
Skills, Knowledge & Abilities
Essential
- Senior knowledge and understanding of NHS policy and strategic issues
- Excellent information management skills, use of appropriate project management applications
- Ability to plan and organise work in a structured and disciplined way to ensure that deadlines are met
- High degree of knowledge in change and improvement models and techniques
- Excellent computer skills including Word, advanced Excel and PowerPoint
- Able to build good working relationships particularly with clinicians and external stakeholders
- Excellent interpersonal skills
- Strong demonstrable communication skills at all levels
Other
Essential
- Evidence that behaviour reflects Trust Values
- Reliable work record
- Ability to travel independently and in a timely manner between Trust sites as required.
- DBS clearance if required
Person Specification
Qualifications
Essential
- Programme Management experience - in transformational programmes
- Recognised leadership and/or management qualification or equivalent experience at senior level
- Change management qualification to a high level e.g., LEAN/Six Sigma/Model for Improvement/QSIR OR a very high level of knowledge and experience
Desirable
- Programme Management qualification e.g., Managing Successful Programmes
- Educated to degree level
- Evidence of continued professional development in relevant subject
- Better Business Case - Practitioner
Experience
Essential
- Experience of working in a senior managerial role involving the duties and responsibilities set out above
- Experience of leading and delivering change in large complex organisations
- Experience in leading and managing multi-disciplinary project teams with diverse roles, preferences and perspectives
- Experience of complex analysis and successfully presenting complex analysis to support a change programme, in a range of environments - from internal team meetings to Executive level
- Experience designing a portfolio of transformation programmes, their content, the entire suit of project management content, the associated governance and very high quality reporting
- Experience in identifying and escalating critical programme and project risks - in challenging environments
- Experience of working to tight timescales and with pressure to meet milestones coming from multiple sources
- Experience supporting and developing a team operating in a change environment
Desirable
- Experience of working in the NHS or other complex healthcare setting
- Working closely with a range of clinical, operational and corporate staff in a healthcare setting
- Experience presenting complex analysis to external stakeholders - including regulators, commissioners, the public and other statutory bodies
Skills, Knowledge & Abilities
Essential
- Senior knowledge and understanding of NHS policy and strategic issues
- Excellent information management skills, use of appropriate project management applications
- Ability to plan and organise work in a structured and disciplined way to ensure that deadlines are met
- High degree of knowledge in change and improvement models and techniques
- Excellent computer skills including Word, advanced Excel and PowerPoint
- Able to build good working relationships particularly with clinicians and external stakeholders
- Excellent interpersonal skills
- Strong demonstrable communication skills at all levels
Other
Essential
- Evidence that behaviour reflects Trust Values
- Reliable work record
- Ability to travel independently and in a timely manner between Trust sites as required.
- DBS clearance if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
