Job summary
An exciting opportunity has arisen for a highly motivated and professional individual to join the Transformation, Strategy & Improvement ("TSI") team at East Sussex Healthcare NHS Trust ("ESHT").
The TSI team has come together recently within ESHT and it supports the Trust in the delivery of our priority Transformation programmes and Improvement objectives. We provide a mixture of skills including expert project and programme management, as well as analytical and continuous quality improvement capabilities. We have people at a range of levels in the team, led by our Director of TSI and the Head of Transformation and Improvement but we work as a unit, sharing and using skills across the team to support key programmes.
We are seeking someone who can demonstrate excellent improvement skills (such as those used by AQUA - https://aqua.nhs.uk); robust quantitative and analytical skills (good with excel!); and the ability to turn their work into excellent written and verbal outputs. They would be working with people at all levels and in a wide range of services and locations - so need the ability to communicate effectively and with confidence as well as demonstrate Trust values and in doing so support us on our cultural journey and in embedding Continuous Quality Improvement. They will also have experience and expertise in project and programme management processes.
Main duties of the job
ESHT is at the beginning of its 'Continuous Quality Improvement' journey and the TSI function will be central to that programme and its success.
The successful applicant will be expected to carry out a range of tasks, be able to self-start and work autonomously and proactively across a number on concurrent projects; working flexibly to meet the overall programme or project objectives.
The main duties of the role include:
- Provide proactive and effective project management support for selected transformation programmes or improvement projects, utilising advanced project management and improvement.
- Support the design, development, and documentation of project plans & milestones.
- Sustain advanced and expert skills in a range of CQI tools, methodologies and analyses to use directly in support of improvement projects (as agreed) - proactively recommending approaches and analysis; be able to demonstrate the impact and benefits of their contribution.
- Provide effective, quality assured reporting on project or programme progress (using the TSI functions preferred tools and templates) and benefits realisation.
- Be prepared to upskill and train colleagues across other teams 'on the job' when supporting projects.
- Engage effectively and enthusiastically with the Trusts Continuous Quality Improvement programme, supporting the TSI function's role in driving that forward; as well as acting as an ambassador and advisor, championing the CQI programme across the Trust
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications
Essential
- Educated to degree level
- Masters degree in a relevant discipline or proven equivalent training and experience
Desirable
- Recognised Leadership and / or Management qualification or evidence of leadership development and proven ability to perform at senior level
- Change Management Qualification e.g. LEAN/Six Sigma or equivalent experience
- Programme or Project Management qualification e.g. Managing Successful Programmes, PRINCE 2
Experience
Essential
- Substantial experience of delivering transformation and improvements
- Experience of using information for performance management and change management
- Experience of analysing and presenting complex information in report form, in discussion and in presentations to senior colleagues in multi-disciplinary and multi-agency fora, including to the public
- Experience of facilitating workshops to deliver training and/or facilitate service redesign
Desirable
- Experience of working with clinical and corporate staff to define, implement and monitor service developments and change initiatives
- Experience of working in the NHS or other complex healthcare setting
- Experience of operational management in health and social care services
Knowledge
Desirable
- Knowledge of organisational development and improvement theory, models and techniques e.g. Lean, 6 Sigma, process mapping, capacity and demand analysis, options appraisal, Plan-Do-Study-Act (PDSA), driver diagrams and stakeholder mapping
- Knowledge and understanding of the principles of stakeholder engagement
- In depth understanding of the NHS the changing environment, structures, funding mechanisms and business activities of the Trust
Skills
Essential
- Ability to analyse, evaluate and present complex information and use it to prepare verbal and written reports for wider audiences
- Able to present and negotiate on complex matters, under pressure, to secure the best outcome whilst maintaining good working relationships
- Ability to prepare and present reports to detailed specifications for Trust Board and others as requested
- Ability to work as a team member, as well as working autonomously to own initiative, using own judgement for decision making or knowing when to check for advice
- Ability to take a flexible and adaptable approach to meet competing priorities and deliver under pressure
- Possess high-level of self-awareness and understanding of impact of self on others, with ability to keep calm and manage personal feelings in stressful and highly pressurised situations
- Deals with conflict proactively and positively and maintains high level performance when faced with opposition or hostility
- Ability to adapt interpersonal behaviours to different circumstances
- Advanced ability in using ICT packages, including Word, Excel and Powerpoint
- Possess high degree of accuracy and attention to detail
Desirable
- Ability to provide training and guidance to colleagues on change management and improvement techniques
Other
Essential
- Evidence that personal behaviour reflects Trust values
- Reliable work record
- Highly motivated and resourceful with a flexible and adaptable approach to work
- Ability to travel independently in a timely manner between Trust sites as required in post.
Person Specification
Qualifications
Essential
- Educated to degree level
- Masters degree in a relevant discipline or proven equivalent training and experience
Desirable
- Recognised Leadership and / or Management qualification or evidence of leadership development and proven ability to perform at senior level
- Change Management Qualification e.g. LEAN/Six Sigma or equivalent experience
- Programme or Project Management qualification e.g. Managing Successful Programmes, PRINCE 2
Experience
Essential
- Substantial experience of delivering transformation and improvements
- Experience of using information for performance management and change management
- Experience of analysing and presenting complex information in report form, in discussion and in presentations to senior colleagues in multi-disciplinary and multi-agency fora, including to the public
- Experience of facilitating workshops to deliver training and/or facilitate service redesign
Desirable
- Experience of working with clinical and corporate staff to define, implement and monitor service developments and change initiatives
- Experience of working in the NHS or other complex healthcare setting
- Experience of operational management in health and social care services
Knowledge
Desirable
- Knowledge of organisational development and improvement theory, models and techniques e.g. Lean, 6 Sigma, process mapping, capacity and demand analysis, options appraisal, Plan-Do-Study-Act (PDSA), driver diagrams and stakeholder mapping
- Knowledge and understanding of the principles of stakeholder engagement
- In depth understanding of the NHS the changing environment, structures, funding mechanisms and business activities of the Trust
Skills
Essential
- Ability to analyse, evaluate and present complex information and use it to prepare verbal and written reports for wider audiences
- Able to present and negotiate on complex matters, under pressure, to secure the best outcome whilst maintaining good working relationships
- Ability to prepare and present reports to detailed specifications for Trust Board and others as requested
- Ability to work as a team member, as well as working autonomously to own initiative, using own judgement for decision making or knowing when to check for advice
- Ability to take a flexible and adaptable approach to meet competing priorities and deliver under pressure
- Possess high-level of self-awareness and understanding of impact of self on others, with ability to keep calm and manage personal feelings in stressful and highly pressurised situations
- Deals with conflict proactively and positively and maintains high level performance when faced with opposition or hostility
- Ability to adapt interpersonal behaviours to different circumstances
- Advanced ability in using ICT packages, including Word, Excel and Powerpoint
- Possess high degree of accuracy and attention to detail
Desirable
- Ability to provide training and guidance to colleagues on change management and improvement techniques
Other
Essential
- Evidence that personal behaviour reflects Trust values
- Reliable work record
- Highly motivated and resourceful with a flexible and adaptable approach to work
- Ability to travel independently in a timely manner between Trust sites as required in post.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
