Job summary
District Nursing, Bladder and Bowel and Frailty in East Sussex has a developing remit, providing greater support to Care Homes via the Enhancing Health in Care Homes (EHCH) programme. Hence we now need additional B5 Operational Support Officer, and applications are invited for this permanent, full-time post.
You will be providing high calibre administration and business support to the District Nursing Service Managers and teams. This post will provide cover across the Hastings & Rother and Eastbourne, Hailsham, Seaford CCG areas on a flexible basis, with travel required between sites as necessary.
Main duties of the job
The successful post holder will be expected to;
Assist in the delivery of safe and effective clinical services within the Division, ensuring that all targets, deadlines and objectives are delivered as appropriate.
Contribute to ensuring robust clinical governance systems are in place, which incorporates clinical incidents, claims, complaints, clinical guidelines and procedures
Liaise with healthcare professionals, management and administration teams on a day-to-day basis
Provide support for quality, performance, financial targets, operational priorities and service improvement.
Some line management of administration staff with the DN service as necessary
Excellent communication, attention to detail and interpersonal skills are essential, combined with a flair for problem solving and working to tight deadlines.
District Nursing in the Community Health and Integrated Care (CHIC) Division is committed to the continuous development of staff and services for the benefit of patients and to providing a comprehensive service of the highest possible quality. As the successful candidate, you will play a key part in helping us to deliver this, including a particular focus on EHCH activity.
About us
We are proud to provide 'Outstanding' care and be a great place to work
We provide safe, compassionate and high quality care to half a million people living or visiting East Sussex. We are one of the largest organisations in East Sussex, the only integrated provider of acute and community care in Sussex. Our extensive services are provided by 7000 + members of staff working from acute hospitals in Hastings and Eastbourne, three community hospitals in Bexhill, Rye and Uckfield, over 100 community sites and in people's own homes.
In 2020 the Care Quality Commission rated us as 'Good' overall, and 'Outstanding' for being caring and effective. The Conquest Hospital and our Community Services are rated 'Outstanding'. Eastbourne DGH rated 'Good'.
In 2020, the Trust launched its ambitious 'Building for our Future' programme. This once in a lifetime programme aims to repair, redevelop and expand our hospitals, transforming the environment in which we provide care for generations to come.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Job description
Job responsibilities
Please refer to the job description attached.
If you have any questions about this position please do not hesitate to contact us.
Person Specification
Qualifications / Training
Essential
- Good general level of education including Maths and English
- Educated to A Level or equivalent
- IT qualification or evidence of equivalent training / skill
- Management qualification (diploma / NVQ4) or proven equivalent training and experience
- Ability to undertake additional training as required in post on new and updated systems
- Evidence of on-going relevant CPD to degree equivalent including: ? Medical Terminology ? Patient Administration and Waiting List Systems (preferably OASIS PAS)
- Knowledge of effective caseload management, referral to treatment time for community nursing and KPI targets
- Trained in SystemOne, Meridian, Datix, Health roster
Desirable
- NHS Management or Leadership Training
Experience
Essential
- Proven NHS administration experience
- Data analysis and reporting
- Previous managerial experience, managing and developing staff
- Use of computerised and manual record systems
- Experience of working in a busy environment and meeting deadlines
Desirable
- Experience of Managing staff within NHS/Public Sector Org
- Experience of compliance monitoring
- Experience of managing a budget
Skills / Knowledge / Abilities
Essential
- Knowledge and understanding of national targets and initiatives relating to community nursing services
- Excellent communication skills, able to interact effectively with patients, carers, staff and external contacts at all levels
- Able to deal calmly and professionally with difficult situations / individuals
Desirable
- Project management skills
Person Specification
Qualifications / Training
Essential
- Good general level of education including Maths and English
- Educated to A Level or equivalent
- IT qualification or evidence of equivalent training / skill
- Management qualification (diploma / NVQ4) or proven equivalent training and experience
- Ability to undertake additional training as required in post on new and updated systems
- Evidence of on-going relevant CPD to degree equivalent including: ? Medical Terminology ? Patient Administration and Waiting List Systems (preferably OASIS PAS)
- Knowledge of effective caseload management, referral to treatment time for community nursing and KPI targets
- Trained in SystemOne, Meridian, Datix, Health roster
Desirable
- NHS Management or Leadership Training
Experience
Essential
- Proven NHS administration experience
- Data analysis and reporting
- Previous managerial experience, managing and developing staff
- Use of computerised and manual record systems
- Experience of working in a busy environment and meeting deadlines
Desirable
- Experience of Managing staff within NHS/Public Sector Org
- Experience of compliance monitoring
- Experience of managing a budget
Skills / Knowledge / Abilities
Essential
- Knowledge and understanding of national targets and initiatives relating to community nursing services
- Excellent communication skills, able to interact effectively with patients, carers, staff and external contacts at all levels
- Able to deal calmly and professionally with difficult situations / individuals
Desirable
- Project management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
