Job summary
We have an opportunity to recruit a Team Administrator to support our Mental Health Intensive Support team (MhIST). This role will be based in Bowmere hospital in Chester.
We are looking for a motivated and resourceful individual to join our team to provide a quality, comprehensive administrative, secretarial and organisational support to the team. You will be supported by a Business Manager.
You should possess commitment to team working, a positive attitude and innovative delivery of excellent standards of work. This role is great for someone who loves to problem solve, who has good interpersonal skills for communicating with our service users, carers and staff members. Providing customer service with a smile goes a long way!
The administrative team are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the locality to improve the safety, health and well-being of the people within our area.
We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
Shortlisting for this vacancy will be completed by 9th January and interviews will be held wc 12th January
Main duties of the job
The successful applicant will be expected to provide a comprehensive administration service including diary management, undertake typing of correspondence. and be able to demonstrate a high level of expertise using the Microsoft packages. Excellent communication skills are essential as you will be communicating with service users, carers and health & social care professionals. You will be required to answer phone calls, attend meetings, maintain and action generic email boxes and make contact with our service users, parents/carers and external organisations.
The applicant will also be expected to be able to organise and prioritise their own workload on a daily basis to ensure that time deadlines are met and that urgent work is accommodated.
This is a varied role and can be demanding at times whilst supporting the clinical team. The applicant will also be expected to provide cross cover for colleagues as and when required.
About us
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person Specification
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
Desirable
- Audio typing skills
- Minute/note taking experience
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
Desirable
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as a member of a team in an office environment
- Experience of processes and procedures within this service area
- Experience of supporting the organisation of seminars, conferences, workshops etc.
- Experience of general finance systems
Person Specification
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
Desirable
- Audio typing skills
- Minute/note taking experience
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ Level III in an admin related subject or equivalent
Desirable
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as a member of a team in an office environment
- Experience of processes and procedures within this service area
- Experience of supporting the organisation of seminars, conferences, workshops etc.
- Experience of general finance systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
