Job summary
The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity.
Part time - 32 hours per week (Overnight shifts 22:00-08:00 (9.5 hour shifts) - please contact Ellie Malam - ellie.malam1@nhs.net for exact working pattern).
The admin team work on a rolling 4 week rota and we are looking to recruit specifically for the below shifts:
Week 1 Friday 1830-2200 (3.5 hour shift)
Week 2 Friday 1830-2200 (3.5 hour shift)
Week 4 Friday 1830-2200 (3.5 hour shift)
Week 4 Friday 2200-0800 (9.5 hour shift)
Week 4 Saturday 2200-0800 (9.5 hour shift)
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.
Shortlisting for this vacancy is due to commence on 05/01/2026 and the proposed interview date is 12/01/2026 or 14/01/2026.
Main duties of the job
Clinical and Health Care
1. To answer health professional phone line and add cases to SystmOne e.g. blood results,referrals from other health professionals or AVS calls.
2. To support clinical, non clinical staff and Service Users by contributing to the smooth running ofthe service.
3. Receive specimens from patients and record these on the audit trail to be taken to the lab.
4. Chaperone as and when required.
Communication
5. To act professionally as the first point of contact with service users and staff members using theservice, whilst promoting good public relations.
6. To liaise with other OOH providers to pass over patients outside of the Western Cheshireboundary area, in line with the cross border agreement or transfer of call details andcommunicate with staff in satellite bases to ensure the smooth running of the service.
7. To attend staff meetings.
8. To follow special notes procedures to add alerts to patient records; ensuring flow ofcommunication between the service and other healthcare providers.
9. To be responsible for handling telephone and face to face enquires, concerns or comments,answering telephone calls, taking messages and taking appropriate messages as necessarywhilst mindful of confidentiality.
10. To contact the Physical Health On-Call Tier 2 manager as required.
11. To follow the Business Continuity Plan in the event of a service failure to ensure the continuousrunning of the service.
See job description for further details.
About us
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person Specification
Qualifications
Essential
- NVQ Level 2 in Administration or equivalent or relevant experience
Desirable
- First aid training including CPR
Knowledge and Expertise
Essential
- Understanding of GP Out of Hours service (unsociable hours working)
- Knowledge and use of Microsoft Office
- Knowledge and understanding Data Protection Act
- Ability to manage and prioritise workload
- Team worker and able to relate and communicate with people at all levels in a range of organisations
- Self motivated and able to work on own initiative
Desirable
- Previous experience of using SystmOne, Adastra and/or EMIS
Experience
Essential
- Understanding of medical terminology
- Administration role experience
Desirable
- Previous experience working within a clinical NHS setting
Person Specification
Qualifications
Essential
- NVQ Level 2 in Administration or equivalent or relevant experience
Desirable
- First aid training including CPR
Knowledge and Expertise
Essential
- Understanding of GP Out of Hours service (unsociable hours working)
- Knowledge and use of Microsoft Office
- Knowledge and understanding Data Protection Act
- Ability to manage and prioritise workload
- Team worker and able to relate and communicate with people at all levels in a range of organisations
- Self motivated and able to work on own initiative
Desirable
- Previous experience of using SystmOne, Adastra and/or EMIS
Experience
Essential
- Understanding of medical terminology
- Administration role experience
Desirable
- Previous experience working within a clinical NHS setting
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
