Job summary
We're seeking a proactive Band 3 Administrator to support our Community Mental Health Teams in Macclesfield. This full-time role is vital to smooth service delivery, supporting both staff and service users. You'll provide flexible cover across teams, handling reception, telephony, audio typing, ordering supplies, and general admin tasks.
You'll deliver high-quality administrative and secretarial support, manage calls and enquiries with empathy and professionalism, maintain accurate records, and adapt to changing priorities.
We're looking for someone organised, efficient, and able to manage competing demands, with excellent communication skills and a friendly, professional manner. You should thrive under pressure, work well in a team, and be confident working across different settings.
In your application, reflect on how your experience and values align with CWP's 6 Cs:
- Care & Compassion in supporting others
- Courage to face challenges and change
- Communication that is clear, respectful, effective
- Commitment to delivering high standards
- Competence in providing reliable support
We offer full training, a supportive and inclusive environment, NHS benefits including pension, annual leave, wellbeing support, and opportunities for personal and professional development.
Main duties include updating records, audio typing, reception cover, call handling, liaising with staff and service users, maintaining confidentiality, and supporting colleagues with ad hoc tasks and cross-cover.
Main duties of the job
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Provide comprehensive administrative and secretarial support across teams, updating clinical records, drafting correspondence through audio typing, covering reception and managing incoming calls.
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Deliver reception and telephony services, responding to service users, carers, and professional enquiries with empathy, professionalism, and discretion.
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Liaise effectively with clinical staff, external agencies, and service users via phone, email, and face-to-face contact to support smooth service delivery.
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Maintain confidentiality at all times and ensure compliance with information governance, data protection, and safeguarding requirements.
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Assist colleagues by providing ad hoc administrative support, training, and cross-cover to promote a resilient and collaborative team environment.
About us
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.
All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person Specification
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ level 111 in an admin related subject or equivalent
- Educated to an appropriate standard of English Language to undertake the job role
Desirable
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
- Organisational skills and the ability to prioritise work, meet deadlines, and use own initiative
- Managing workload and able to act independently
- Clear and accurate written and verbal communication skills
Desirable
- Audio typing experience
- Minute/note taking experience
- Clear and accurate written and verbal communication skills
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as part of a team in an office environment
- Experience of processes and procedures within this service area
Values (6 Cs)
Essential
- Demonstrate alignment with Trust values (6Cs: Commitment, Communication, Care, Courage, Compassion, Competency)
Person Specification
Qualifications
Essential
- Evidence of good typing skills e.g. RSA 111/NVQ level 111 in an admin related subject or equivalent
- Educated to an appropriate standard of English Language to undertake the job role
Desirable
Knowledge and Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office applications
- Knowledge and understanding of confidentiality
- Organisational skills and the ability to prioritise work, meet deadlines, and use own initiative
- Managing workload and able to act independently
- Clear and accurate written and verbal communication skills
Desirable
- Audio typing experience
- Minute/note taking experience
- Clear and accurate written and verbal communication skills
Experience
Essential
- Experience of providing secretarial/administrative duties
Desirable
- Experience of working in a health environment
- Experience of working as part of a team in an office environment
- Experience of processes and procedures within this service area
Values (6 Cs)
Essential
- Demonstrate alignment with Trust values (6Cs: Commitment, Communication, Care, Courage, Compassion, Competency)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
