Job summary
We have an opportunity to recruit a Front of House Assistant to support our Front of House team as part of our Place Based 2 administration hub in the Stein Centre. We are looking for a motivated and resourceful individual to join our team. You should possess commitment to team working and innovative delivery of excellent standards of work. The current hours of the post are Monday to Friday 9.00am to 5.00pm.
The Wirral Administration Service consists of 4 administration hubs. We are a supportive, competent and caring team. We aim to provide high quality administrative support services to our colleagues across the Wirral locality to improve the safety, health and well-being of the people within our area.
We will ensure that you have access to internal opportunities for development with access to supervision and appraisal.
Due to the nature of this role unfortunately there is no opportunity for hybrid working.
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this
Main duties of the job
This role will involve answering telephone queries for all CWP services within Wirral, including contact with service users, carers, families and professionals, and dealing with or forwarding / redirecting telephone calls as appropriate. In addition, the successful applicant will cover reception areas across Wirral when necessary. Applicants should have an enthusiastic, professional and pleasant manner at all times and have a flexible, "can do" approach. You will be someone who uses their initiative, common sense, and has excellent communication and organisational skills.
Full training will be given.
About us
Cheshire and Wirral
Partnership (CWP) provides health and care services for a population of over
one million people, including mental health, learning disability, community
physical health and all-age disability care, as well as the provision of three
GP surgeries in Cheshire.
We employ around 4,500
staff across 73 sites and have services across Wirral and Cheshire, as well as
Trafford, Warrington, Bolton, Halton, Liverpool and Stockport.
Our aim is to help improve
the lives of everyone in our communities, adopting a compassionate,
person-centred approach to everything we do. We are rated as Outstanding for
Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware
organisation and proud holder of the Armed Forces Covenant Employer Recognition
Scheme Gold Award, CWP is committed to making our recruitment practices as
inclusive as possible and developing a culture that values differences, and welcome
applications from people who have direct experience of accessing our services.
All new starters will commence
in post on one fixed start date each month, in line with our Prepare to Care induction programme date. P2C offers up to 3 weeks training to support
you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing
skills and experience in a new role, youll find something to suit you at CWP
Job description
Job responsibilities
Please download a copy of the job description (see
documents to download section below) for full details of the main
responsibilities for this role.
At CWP, our recruitment
selection processes are based on both competence (see person specification for
details) and values.
CWP recruits people that can demonstrate
the Trusts
Values in their everyday life and we use a values-based approach in
our interviews,which explores not only what you do but
how and why you do it.
Before applying, we encourage you to
review the Trusts Values and think about how these align with your own
personal values. The supporting information section in your application should
reflect your understanding of the Trusts Values and associated behaviours and
you should provide examples from your work experience and/or personal life
which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can
be accessed at the bottom of this page. Further help and support
for completing your application can be accessed via our website. If you
need any further guidance to help you complete your application, contact our
recruitment team via email at: cwp.recruitment@nhs.net
or by calling 01244 393100.
If you have a
disability that meets the definition set out in the Equality Act 2010, and you
can show that you meet the essential criteria described in the person
specification for an available position, please answer YES to the question:
Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered
as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces
community applicants who meet the essential criteria for the post and
encourages applications from armed forces reservists or cadet force adult
volunteers.
Please note applicants
will be required to pay for their DBS check. Costs are deducted from salary
following appointment.You are encouraged to enrol for the DBS Update
Service. A small annual fee of £16 per year applies.
New entrants to the
NHS will commence on the minimum of the scale stated above.
Applicants are advised
to apply early as if a large number of applications are received for this post
we reserve the right to close the vacancy prior to the advertised date.
Good luck with your
application. We hope to welcome you to Team CWP very soon!
Job description
Job responsibilities
Please download a copy of the job description (see
documents to download section below) for full details of the main
responsibilities for this role.
At CWP, our recruitment
selection processes are based on both competence (see person specification for
details) and values.
CWP recruits people that can demonstrate
the Trusts
Values in their everyday life and we use a values-based approach in
our interviews,which explores not only what you do but
how and why you do it.
Before applying, we encourage you to
review the Trusts Values and think about how these align with your own
personal values. The supporting information section in your application should
reflect your understanding of the Trusts Values and associated behaviours and
you should provide examples from your work experience and/or personal life
which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can
be accessed at the bottom of this page. Further help and support
for completing your application can be accessed via our website. If you
need any further guidance to help you complete your application, contact our
recruitment team via email at: cwp.recruitment@nhs.net
or by calling 01244 393100.
If you have a
disability that meets the definition set out in the Equality Act 2010, and you
can show that you meet the essential criteria described in the person
specification for an available position, please answer YES to the question:
Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered
as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces
community applicants who meet the essential criteria for the post and
encourages applications from armed forces reservists or cadet force adult
volunteers.
Please note applicants
will be required to pay for their DBS check. Costs are deducted from salary
following appointment.You are encouraged to enrol for the DBS Update
Service. A small annual fee of £16 per year applies.
New entrants to the
NHS will commence on the minimum of the scale stated above.
Applicants are advised
to apply early as if a large number of applications are received for this post
we reserve the right to close the vacancy prior to the advertised date.
Good luck with your
application. We hope to welcome you to Team CWP very soon!
Person Specification
Qualifications
Essential
- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable
- NVQ Level 2 Customer Care
- ECDL
Knowledge and Expertise
Essential
- Exceptional communication skills
- Knowledge and use of office software packages
Desirable
Experience
Essential
Desirable
- Previous customer care
- Experience of dealing with the public on the telephone and face to face
Person Specification
Qualifications
Essential
- NVQ Level 2 Business and Administration or equivalent/or relevant administration experience
Desirable
- NVQ Level 2 Customer Care
- ECDL
Knowledge and Expertise
Essential
- Exceptional communication skills
- Knowledge and use of office software packages
Desirable
Experience
Essential
Desirable
- Previous customer care
- Experience of dealing with the public on the telephone and face to face
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
