Job summary
The Support Worker will be responsible for assisting the qualified practitioners in the provision of care to people accessing and open to the CRHT, including those contacting the Crisis line and caf service. The Support Worker will carry out duties as designated by the shift coordinator and report back on the person's condition. The Support Worker will undertake an initial triage assessment and escalate according to need. They will also signpost out to other organisations, specifically third sector.
The Post holder will be expected to work as part of the Urgent Care Mental Health First response service which includes Crisis Triage and response services (Crisis Line/First Response), Liaison Psychiatry, Home Treatment teams, Street Triage and Liaison and Diversion Services (Criminal Justice).
The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this
This post is part time 32.5 hours per week.
Main duties of the job
The main duties of this role are to initiate a triage assessment and escalate according to need and support qualified staff following initial assessment of people/carers. They will report any observations or concerns relating to risk of people, carer or public safety. They will undertake any duties deemed relevant by the Team Manager or Clinical Lead.
About us
Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire.
We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton and Liverpool.
Our aim is to help improve the lives of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall.
As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.
Whether you are just starting out in your career or looking to use your existing skills and experience in a new role, you'll find something to suit you at CWP.
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Job description
Job responsibilities
Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.
At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.
CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.
An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: cwp.recruitment@nhs.net or by calling 01244 393100.
If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?
Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
Good luck with your application. We hope to welcome you to Team CWP very soon!
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health and social care, or equivalent experience
Knowledge and Expertise
Essential
- An understanding of confidentiality issues and how they relate to mental health policy and practice interventions.
- Sound knowledge of current professional staff development and continuous service improvement issues, particularly in the context of adult Mental Health Services.
- Demonstrate an understanding of the principles and implementation of antidiscriminatory practice.
- Demonstrate an understanding of supervision.
- Demonstrate an understanding of care plans.
- Demonstrate knowledge of the Support Worker role in the multi-disciplinary team.
Desirable
- An understanding of the psycho-social approach.
- Knowledge of mental health legislation and policies.
Experience
Essential
- Extensive experience working in a mental health environment.
- Previous experience of working with adults with severe mental health needs.
- Experience of partnership working with service users, carers and other agencies.
Person Specification
Qualifications
Essential
- NVQ Level 3 in Health and social care, or equivalent experience
Knowledge and Expertise
Essential
- An understanding of confidentiality issues and how they relate to mental health policy and practice interventions.
- Sound knowledge of current professional staff development and continuous service improvement issues, particularly in the context of adult Mental Health Services.
- Demonstrate an understanding of the principles and implementation of antidiscriminatory practice.
- Demonstrate an understanding of supervision.
- Demonstrate an understanding of care plans.
- Demonstrate knowledge of the Support Worker role in the multi-disciplinary team.
Desirable
- An understanding of the psycho-social approach.
- Knowledge of mental health legislation and policies.
Experience
Essential
- Extensive experience working in a mental health environment.
- Previous experience of working with adults with severe mental health needs.
- Experience of partnership working with service users, carers and other agencies.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
