Job summary
Don't you just love being involved in things right from the very start to help evolve, develop and grow them?
Have you got experience in supporting other Clinical Support Workers (CSW) and/or AHP Support Workers ?
Are you highly organised and a good communicator?
If so, this is the role for you!
We are providing a brilliant development programme for our Clinical Support Workers and AHP Support Workers so that they feel valued and supported, with opportunities to upskill and flourish.
We are looking for a Training and Pastoral Support Assistant who understands their roles and can offer pastoral support to enable them to develop and progress. Experience in Healthcare is essential, as well as the ability to mentor, coach and deliver training. You will be a real people's person and find it easy to build rapport and create effective relationships.
You will be highly organised and have a proactive approach to problem solving, finding new and creative solutions in order to deliver key elements of the project.
We know that you will be really motivated by this opportunity to make such a huge difference, using all your skills, experience and knowledge to impact on the development and retention of this fabulous staff group.
Full time - 37.5 hours per week
Main duties of the job
- Support new starters to the role, signpost them to training and careers, whilst checking in with them throughout the first six months of a Heart of Care Preceptorship
- Organise and deliver training sessions and events related to the Heart of Care programme
- Create communications that can be sent out by email or on social media
- Be a source of contact and support for enquiries related to the role
- Feedback on specific elements of the programme to the Project Manager
- Collate information and data for reports and evaluation
- Liaise with internal and external stakeholders
This is a chance to be involved in an innovative programme, creating and developing new approaches which will positively impact on patient care. You will be a team player and will bring attributes such as empathy and listening skills, utilizing them to make this project truly effective.
Of course, it's hard to cram it all into one advert and we are sure you will have a question or two, so why not have a chat with Sandra Johnson,Education, Learning and Development Lead/Interim Clinical Education Leadby dropping her an email and arranging a good time to discuss the role further: sandra.johnson10@nhs.net
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a 'Bronze' award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES to the question in the application form.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
CWP encourages and supports all staff to become vaccinated against COVID-19.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES to the question in the application form.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
CWP encourages and supports all staff to become vaccinated against COVID-19.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Qualifications
Essential
- Evidence of a vocational qualification at Level 3 or above and extensive experience to diploma level or equivalent experience working as a Clinical Support Worker (CSW) within a health care environment
Desirable
- Evidence of continuing professional development
- Recognised training teaching /mentoring/ coaching qualification.
- Completed Care Certificate
Knowledge and Expertise
Essential
- Facilitation and presentation skills/ability to deliver and evaluate training
- Expert at provision of pastoral support, forming rapport and building relationships within tight time lines
- Able to overcome barriers to understanding where there are factors impacting communication
- Ability to set clear objectives and keep to deadlines
- Ability to use own initiative within sphere of authority
- Demonstrated ability to analyse situations and provide a resolution to situations when supporting CSW's
- Ability to prioritise and organise workload effectively
- Experience of planning and organising activities requiring the formulation and adjustment of plans
- Ability to work under pressure, meet deadlines with good time management and organisational skills
- Ability to work autonomously and as part of a team
Desirable
- Experience of management of challenging behaviour/conflict
- Experience of working in a mental health setting
Experience
Essential
- Extensive experience working as a CSW within health care
- Experience of training /supporting development of staff
- Experience of problem solving and showing initiative to resolve challenges
- Experience of delivering effective leadership and performing as a role model
- Evidence of providing staff education/mentoring/coaching
Person Specification
Qualifications
Essential
- Evidence of a vocational qualification at Level 3 or above and extensive experience to diploma level or equivalent experience working as a Clinical Support Worker (CSW) within a health care environment
Desirable
- Evidence of continuing professional development
- Recognised training teaching /mentoring/ coaching qualification.
- Completed Care Certificate
Knowledge and Expertise
Essential
- Facilitation and presentation skills/ability to deliver and evaluate training
- Expert at provision of pastoral support, forming rapport and building relationships within tight time lines
- Able to overcome barriers to understanding where there are factors impacting communication
- Ability to set clear objectives and keep to deadlines
- Ability to use own initiative within sphere of authority
- Demonstrated ability to analyse situations and provide a resolution to situations when supporting CSW's
- Ability to prioritise and organise workload effectively
- Experience of planning and organising activities requiring the formulation and adjustment of plans
- Ability to work under pressure, meet deadlines with good time management and organisational skills
- Ability to work autonomously and as part of a team
Desirable
- Experience of management of challenging behaviour/conflict
- Experience of working in a mental health setting
Experience
Essential
- Extensive experience working as a CSW within health care
- Experience of training /supporting development of staff
- Experience of problem solving and showing initiative to resolve challenges
- Experience of delivering effective leadership and performing as a role model
- Evidence of providing staff education/mentoring/coaching
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
