Job summary
Due to the current postholder leaving we now have an opportunity for a forward thinking, innovative and confident Band 4 Patient Flow Coordinator to join our Trust wide Patient Flow Team.
The teamsupports Trust wideAcute Mental Health services managingtheadministrative function of all aspects of patient flow. We monitor flow activityfor all Organic, Acute and PICU Beds within theTrust maintaining and providing up to date data and live information concerning bed stock and demand for beds. The team is also a crucial and pivotal point of contact for both internal and external stakeholders.
The successful candidate will work a shift pattern consisting of 3 shifts for 3 weeks and 1 week of 4 shifts in a 4-week roster period. The Shift hours are of 08.00 - 20.00. We aim to rota only 1 weekend in 4 for each member of the team. The service runs across 7 days inclusive of Weekends and Bank Holidays 08:00 until 20:00 daily.
Main duties of the job
As with anyAcute servicethere isconstantchange; prioritisation and time management are key skills required for this position and the successful candidatemusthave proven experience in managing conflicting deadlines. They will be expectedat times towork autonomouslyandhave a committed and flexible approach tothe role andthe needs of the service remaining calm and solution focussed with the best interest of the patients at the heart of every shift and decision/action taken.
It is essential to be proficient in Microsoft Packages and have experience in using Excel to provide accurate and up to date reports.
You must be able to demonstrate strong communication skills, as well as working as part of a team.
About us
CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.
Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.
We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.
CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.
CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a 'Bronze' award with the MOD Defence Employer Recognition Scheme (DERS).
The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.
We welcome applications from people who have direct experience of accessing our services.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES to the question in the application form.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
CWP encourages and supports all staff to become vaccinated against COVID-19.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Job description
Job responsibilities
Please download a copy of the job description for full details.
Recruitment selection processes are based on competence (see Person specification) and values.
CWP recruits people that can demonstrate the Trusts Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking aValues Based Interview/Assessment,which explores not only what you do but how and why you do it.
Before applying, we encourage you to review the Trusts Values and Behaviours which are the 6 Cs Communication, Competence, Courage, Care, Compassion and Commitment. A Guide to completing your application form can be accessed on the right side of this page under the job description.
The Supporting Information Section in your application should therefore reflect your understanding of the Trusts Values and associated Behaviours. You will be expected to provide us with examples from work experience and/or personal life which demonstrate these values through your behaviour.
If your disability meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme? Please also inform the team if you have any special support needs to be considered as part of the interview and selection processes.
We offer a guaranteed interview scheme for our Armed Forces community. Please answer YES to the question in the application form.
All new clinical support staff will be required to have completed or working towards the Care Certificate (CWP In-house 2 day training to be completed within 6 months of start date).
Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.
New entrants to the NHS will commence on the minimum of the scale stated above.
CWP encourages and supports all staff to become vaccinated against COVID-19.
Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.
If you experience any technical difficulties or need help when making an application please contact our Recruitment Team on 01244 393100.
Good luck with your application. We hope to welcome you to Team CWP very soon.
Person Specification
Qualifications
Essential
- Educated to an appropriate standard of English and Maths
- Business or administration qualification at level 3 or equivalent level of Knowledge
Knowledge & Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office
- Excellent communication skills both written and verbal
- Experience of working within a multi-disciplinary setting
- Excellent time management skills
- Ability to prioritise and manage conflicting requirements
Desirable
- Awareness of Trust Bed management policy
- Knowledge of mental health protocols
- Advanced Excel
Experience
Essential
- Experience of working within a healthcare setting
- Experience of working with a wide spectrum of stakeholders
- Previous experience of working as part of a team in an office environment
- Knowledge and understanding of Data Protection Act
Desirable
- Experience of working within mental health
Person Specification
Qualifications
Essential
- Educated to an appropriate standard of English and Maths
- Business or administration qualification at level 3 or equivalent level of Knowledge
Knowledge & Expertise
Essential
- Working knowledge of software programmes e.g. Microsoft office
- Excellent communication skills both written and verbal
- Experience of working within a multi-disciplinary setting
- Excellent time management skills
- Ability to prioritise and manage conflicting requirements
Desirable
- Awareness of Trust Bed management policy
- Knowledge of mental health protocols
- Advanced Excel
Experience
Essential
- Experience of working within a healthcare setting
- Experience of working with a wide spectrum of stakeholders
- Previous experience of working as part of a team in an office environment
- Knowledge and understanding of Data Protection Act
Desirable
- Experience of working within mental health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
