Job summary
Join Our Team - Administration Assistant (26 Hours per Week)Children's Therapies Service | CHFT
Are you organised, compassionate, and ready to make a real difference in children's lives? We're looking for a proactive Administration Assistant to join our friendly and dedicated Children's Therapies team within the NHS.
This is more than just an admin role -- you'll be at the heart of a service that supports children and young people to achieve their full potential.
What We're Looking For
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Excellent organisational and communication skills
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Experience in an administrative or office-based role
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Confidence using IT systems (e.g., Microsoft Office and NHS systems)
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A warm, professional manner when dealing with children and families
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A team player who thrives in a busy environment
If you're passionate about organisation, care, and helping children access the support they need, we'd love to hear from you.
Apply today and be part of a service that helps children thrive.
Main duties of the job
As an Administration Assistant, you'll provide vital support to our therapists and clinical teams, helping ensure children and families receive a smooth, caring, and efficient service. You'll be the welcoming first point of contact for parents, carers, schools, and -- keeping everything running seamlessly behind the scenes.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
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Managing referrals and maintaining accurate patient records
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Coordinating appointments and supporting clinic schedules
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Responding to queries from families and professionals with empathy and professionalism
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Supporting therapists with administrative tasks and service reporting
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Ensuring confidentiality and data protection standards are upheld
Job description
Job responsibilities
-
Managing referrals and maintaining accurate patient records
-
Coordinating appointments and supporting clinic schedules
-
Responding to queries from families and professionals with empathy and professionalism
-
Supporting therapists with administrative tasks and service reporting
-
Ensuring confidentiality and data protection standards are upheld
Person Specification
Qualifications
Essential
- GCSE English & Maths required at Grades 9-3 (A*-D) or equivalent practical application and experience which can be demonstrated at interview
Desirable
- Level 2 qualification e.g. Business & Admin or Customer service
- Good standard of general education
Experience
Essential
- Minimum of 12 - 18 months experience in a Customer Service /Office setting
- Experience of using Microsoft Word and Excel
- Experience of dealing and communicating with the public
- Good written and verbal communication skills.
Desirable
- Experience of using SystmOne or other Electronic Patient record
- Previous NHS experience
- Experience of working in a busy office environment
Training
Essential
- A commitment to ongoing training and development.
Knowledge & expertise
Essential
- Have an understanding of Confidentiality and Data Protection
- Email and electronic diary systems.
Desirable
- Office and Secretarial Procedures
Practical/Intellectual Skills/Personal Qualities
Essential
- Good inter-personal skills
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality at all times
- Ability to use initiative
Person Specification
Qualifications
Essential
- GCSE English & Maths required at Grades 9-3 (A*-D) or equivalent practical application and experience which can be demonstrated at interview
Desirable
- Level 2 qualification e.g. Business & Admin or Customer service
- Good standard of general education
Experience
Essential
- Minimum of 12 - 18 months experience in a Customer Service /Office setting
- Experience of using Microsoft Word and Excel
- Experience of dealing and communicating with the public
- Good written and verbal communication skills.
Desirable
- Experience of using SystmOne or other Electronic Patient record
- Previous NHS experience
- Experience of working in a busy office environment
Training
Essential
- A commitment to ongoing training and development.
Knowledge & expertise
Essential
- Have an understanding of Confidentiality and Data Protection
- Email and electronic diary systems.
Desirable
- Office and Secretarial Procedures
Practical/Intellectual Skills/Personal Qualities
Essential
- Good inter-personal skills
- Ability to work under pressure
- Ability to work as part of a team
- Ability to maintain confidentiality at all times
- Ability to use initiative
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Princess Royal Health Centre/Broad Street Plaza Health Centre
Huddersfield/Halifax
HX1 1UB
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
