Job summary
Band 3 HCSW Pain Clinic, Calderdale Royal Hospital
We are currently seeking a motivated, polite, and well-organised individual to join our friendly and busy Pain Clinic team at Calderdale Royal Hospital.
As a Band 3 Healthcare Support Worker in pain clinic, you will play a key role in supporting patients throughout their pain management journey.
You'll work closely with our nursing and administrative teams, providing both clinical and clerical support to ensure the smooth running of the clinic.
Main duties of the job
Key responsibilities include:
- Performing baseline observations
- Providing chaperone support and being a compassionate listener
- Promoting self-management strategies to patients
- Assisting with X-ray and ultrasound-guided procedures in our designated treatment room
- Supporting clinical staff to ensure clinics and treatments run on time
- Handling telephone and reception duties, including appointment bookings in the absence of our receptionist
Essential skills and attributes:
- Excellent interpersonal and communication skills
- Ability to work efficiently in a fast-paced environment
- Confidence in following instructions from medical and nursing staff
- Familiarity with Cerner EPR system and general computer use
This is a varied and rewarding role ideal for someone who is enthusiastic, resilient, and passionate about patient care.
For further information, please contact:
- Christina Knight (Service Manager): 07500 918978
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence.
Be able to work without constant direct supervision using initiative within the level of competence for the post.Act as a role model at all times, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback.
Act as an advocate on behalf of patients and service users, recognising, respecting and responding to the diverse needs of our population.
At all times treat patients, service users, families, visitors and colleagues with dignity and respect to deliver compassionate care, exercising discretion and behaving in a manner consistent with Calderdale and Huddersfield One Culture of Care.
To maintain confidentiality in all aspects of work and work within the Healthcare Support Worker Code of Conduct.
Work in a collaborative and co-operative manner with other members of the care team to meet the holistic needs of patients and carers.
To establish and maintain effective communication and relationships with the multi-disciplinary team, respecting the equality and diversity of each and every person he/she/they comes into contact within the course of his/her/their business.
Uphold the privacy and dignity of patients at all times.
Work in line with Trust policies and procedures and within scope of competence, undertaking mandatory training and essential skills training as identified for the role.
Contribute to the development of the clinical area, through contribution of new ideas to improvepatient care/experience and by escalating concerns appropriately.
Job description
Job responsibilities
To work as part of the ward or department team in providing compassionate care to patients, service users, carers and families. This is a pivotal role that is essential in providing care and support to patients and service users through direct and indirect care, working within clearly defined limits and attainment of agreed competence.
Be able to work without constant direct supervision using initiative within the level of competence for the post.Act as a role model at all times, reflecting the Trust values and behaviours and delivering high standards of care. Be self-aware and open to receive and learn from feedback.
Act as an advocate on behalf of patients and service users, recognising, respecting and responding to the diverse needs of our population.
At all times treat patients, service users, families, visitors and colleagues with dignity and respect to deliver compassionate care, exercising discretion and behaving in a manner consistent with Calderdale and Huddersfield One Culture of Care.
To maintain confidentiality in all aspects of work and work within the Healthcare Support Worker Code of Conduct.
Work in a collaborative and co-operative manner with other members of the care team to meet the holistic needs of patients and carers.
To establish and maintain effective communication and relationships with the multi-disciplinary team, respecting the equality and diversity of each and every person he/she/they comes into contact within the course of his/her/their business.
Uphold the privacy and dignity of patients at all times.
Work in line with Trust policies and procedures and within scope of competence, undertaking mandatory training and essential skills training as identified for the role.
Contribute to the development of the clinical area, through contribution of new ideas to improvepatient care/experience and by escalating concerns appropriately.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
- Willingness to undertake any training or development relevant to the role
- Competent in cannulation /venepuncture/plaster training and specialist dressings
- Moving and Handling
- Infection Control
- Customer Care
- Competent / able to evidence the completion of Health Care Assistant core competencies
- ECG training and competency
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Previous employment with a healthcare setting (18 months)
- Insight into the roles of responsibilities of the post
- Demonstrate a commitment to a caring profession
- Understand the importance of record keeping
- Literacy Skills
- IT skills
Desirable
- Experience of record keeping
- Experience in undertaking point of care testing
- Experience in application of basic dressing techniques
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES
Essential
- Ability to work as a team member
- Ability to work in a busy environment
- Able to use own initiative
- Aware of own limitations/ level of competence
- Good communication Skills
Desirable
Person Specification
QUALIFICATIONS / TRAINING
Essential
- English and Math GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
- Competence based level 2 Qualification e.g. NVQ or Diploma in Care or The Care Certificate issued by an employer
- Willingness to undertake any training or development relevant to the role
- Competent in cannulation /venepuncture/plaster training and specialist dressings
- Moving and Handling
- Infection Control
- Customer Care
- Competent / able to evidence the completion of Health Care Assistant core competencies
- ECG training and competency
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Previous employment with a healthcare setting (18 months)
- Insight into the roles of responsibilities of the post
- Demonstrate a commitment to a caring profession
- Understand the importance of record keeping
- Literacy Skills
- IT skills
Desirable
- Experience of record keeping
- Experience in undertaking point of care testing
- Experience in application of basic dressing techniques
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES
Essential
- Ability to work as a team member
- Ability to work in a busy environment
- Able to use own initiative
- Aware of own limitations/ level of competence
- Good communication Skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
