Job summary
An exciting new opportunity has arisen for a highly motivated and passionate individual to join the team in the delivery of a new Perinatal Pelvic Health Service (PPHS) across Calderdale and Huddersfield NHS Trust.
This role will involve working in partnership with the Perinatal Pelvic Health Midwife, Women's Physiotherapists and the lead consultant for PPHS to support pregnant women and birthing people, contributing to education and specialist care provision during their perinatal journey.
Main duties of the job
The post holder will work with the perinatal pelvic health team providing specialist clinical skills, administrative and organisational support with minimal guidance, and will also be required to provide leadership in relation to PPHS referral screening and booking processes, ensuring that an efficient, cost effective and high quality service is delivered to all users.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
Will work with the perinatal pelvic health team providing specialist clinical skills, administrative and organisational support with minimal guidance. Will accept responsibility for initial screening assessments and to facilitate appropriate pathways and management of PPHS, physiotherapy and urogynaecology patients. Will work independently to support, improve and evaluate the patient pathway from referral to discharge. Will liaison with clinical staff, MDT, admin, patients, management and external partners as necessary. Will manage a caseload of suitable patients independently and be able to work with infrequent supervision from Womens health physiotherapists and the Perinatal Pelvic Health Midwife. This may involve initial screening of patients or delivering prescribed treatment following physiotherapy assessment. Will provide care and therapy interventions for individual patients with guidance from the physiotherapist, following their assessment. Will implement treatment within scope of protocol Will assist registered practitioners with complex treatments Will organise and deliver group therapy sessions and classes, which may be virtual or face to face. Will communicate with patients and carers using a variety of communication strategies and tools to ensure information is understood and treatment is progressed. Will take responsibility for supporting the education of staff Will implementing service user evaluation of current pathways and exploring potential for change. Will lead on implementing and evaluating patient led questionnaire prior to attendance. Will be responsible for administrative and organisational support to the PPHS team, Will take part in and be an active role in organising in-service training for the midwives, physiotherapy and MDT team. Will participate in communication strategies for patient improvement, including updating and creating new leaflets, website information and videos. Will collect and collate data to facilitate the production of reports and audits relevant to the service To be responsible for ensuring reported faults or problems e.g. computer/ equipment within the service, are actioned by the relevant departments. To be responsible for the management of PPHS referrals and ensure that they are registered and managed in line with the department policy. Ensure that each patient receives a professional and customer focused service either in person or on the telephone, ensuring the best patient experience at all times. To monitor waiting lists and escalate delays to the Clinical Leads in advance of potential problems. To use IT packages to compile reports to assist with the data analysis of appointment scheduling, session usage, waiting times and DNA rates. To communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner. To have the ability to deal with conflict in a diplomatic and tactful manner. Act as a first point of contact within the service for patients who have enquiries regarding advice, waiting lists and appointments. To manage own workload, and at times work independently of others.
Job description
Job responsibilities
Will work with the perinatal pelvic health team providing specialist clinical skills, administrative and organisational support with minimal guidance. Will accept responsibility for initial screening assessments and to facilitate appropriate pathways and management of PPHS, physiotherapy and urogynaecology patients. Will work independently to support, improve and evaluate the patient pathway from referral to discharge. Will liaison with clinical staff, MDT, admin, patients, management and external partners as necessary. Will manage a caseload of suitable patients independently and be able to work with infrequent supervision from Womens health physiotherapists and the Perinatal Pelvic Health Midwife. This may involve initial screening of patients or delivering prescribed treatment following physiotherapy assessment. Will provide care and therapy interventions for individual patients with guidance from the physiotherapist, following their assessment. Will implement treatment within scope of protocol Will assist registered practitioners with complex treatments Will organise and deliver group therapy sessions and classes, which may be virtual or face to face. Will communicate with patients and carers using a variety of communication strategies and tools to ensure information is understood and treatment is progressed. Will take responsibility for supporting the education of staff Will implementing service user evaluation of current pathways and exploring potential for change. Will lead on implementing and evaluating patient led questionnaire prior to attendance. Will be responsible for administrative and organisational support to the PPHS team, Will take part in and be an active role in organising in-service training for the midwives, physiotherapy and MDT team. Will participate in communication strategies for patient improvement, including updating and creating new leaflets, website information and videos. Will collect and collate data to facilitate the production of reports and audits relevant to the service To be responsible for ensuring reported faults or problems e.g. computer/ equipment within the service, are actioned by the relevant departments. To be responsible for the management of PPHS referrals and ensure that they are registered and managed in line with the department policy. Ensure that each patient receives a professional and customer focused service either in person or on the telephone, ensuring the best patient experience at all times. To monitor waiting lists and escalate delays to the Clinical Leads in advance of potential problems. To use IT packages to compile reports to assist with the data analysis of appointment scheduling, session usage, waiting times and DNA rates. To communicate with all levels of hospital staff, outside agencies and members of the public in a professional and effective manner. To have the ability to deal with conflict in a diplomatic and tactful manner. Act as a first point of contact within the service for patients who have enquiries regarding advice, waiting lists and appointments. To manage own workload, and at times work independently of others.
Person Specification
Qualifications
Essential
- Level 4 validated education programme / NVQ qualification in relevant health care subject or demonstrable experience in relevant area and willing to work towards
- GCSE Maths and English (Grades A-C / Grade 4-9) or equivalent
- Car owner/driver or suitable alternative transport to enable you to undertake the job (it is unlikely that public transport will meet this requirement). Reasonable adjustments can be considered in accordance with the Equality Act
Desirable
- Completion of CARE certificate or willing to complete on commencement
Knowledge / Experience
Essential
- Previous experience working in a Multidisciplinary team in health, social care or education setting.
- Previous experience working and communicating with the public in a social care/health care/educational/public health setting
- An ability to work on own and make appropriate decisions, seeking help appropriately particularly in unforeseen circumstances.
- Experience of teaching and instructing exercise or rehabilitation
Desirable
- Experience of work alongside physiotherapy staff or within physiotherapy departments
- Experience in data collection
- Knowledge and experience of NHS electronic systems such as SystmOne, PAS, ERS, Cerner EPR and K2 Athena
Communication
Essential
- Good IT literacy skills
- Good verbal and written communication skills
- Demonstrates positive attitudes and behaviours
- Works well within a team
- Able to work with service users without direct supervision
- Awareness of cultural issues and valuing diversity
Desirable
- Ability to professionally and efficiently deal with complaints and customer care
Person Specification
Qualifications
Essential
- Level 4 validated education programme / NVQ qualification in relevant health care subject or demonstrable experience in relevant area and willing to work towards
- GCSE Maths and English (Grades A-C / Grade 4-9) or equivalent
- Car owner/driver or suitable alternative transport to enable you to undertake the job (it is unlikely that public transport will meet this requirement). Reasonable adjustments can be considered in accordance with the Equality Act
Desirable
- Completion of CARE certificate or willing to complete on commencement
Knowledge / Experience
Essential
- Previous experience working in a Multidisciplinary team in health, social care or education setting.
- Previous experience working and communicating with the public in a social care/health care/educational/public health setting
- An ability to work on own and make appropriate decisions, seeking help appropriately particularly in unforeseen circumstances.
- Experience of teaching and instructing exercise or rehabilitation
Desirable
- Experience of work alongside physiotherapy staff or within physiotherapy departments
- Experience in data collection
- Knowledge and experience of NHS electronic systems such as SystmOne, PAS, ERS, Cerner EPR and K2 Athena
Communication
Essential
- Good IT literacy skills
- Good verbal and written communication skills
- Demonstrates positive attitudes and behaviours
- Works well within a team
- Able to work with service users without direct supervision
- Awareness of cultural issues and valuing diversity
Desirable
- Ability to professionally and efficiently deal with complaints and customer care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
