Job summary
The General Surgery directorate is appointing into their Endoscopy admin and waiting list manager post. This is a rare and exciting opportunity to apply to for this full time substantive post.
This pivotal role combines people management with the chance to work in a dynamic and fast-paced speciality. You'll be part of a multi- disaplinary team, helping to ensure that adminstrative processed run smoothly and effectively to support high-quality patient care within our two Endoscopy units.
As Admin Manager, you will:
- Lead and coordinate the day-to-day administrative operations of the service.
- Support the delivery of key performance, quality, and financial targets.
- Contribute to service development in line with directorate plans.
- Play a vital role in improving patient pathways through efficient administrative systems.
This is a fantastic opportunity for someone looking to develop their leadership skills and make a meaningful impact within a supportive and forward-thinking team.
Main duties of the job
Key elements of the role include;
Provide a full and comprehensive administration service for the Endoscopy units, including line management
The administration/waiting list manager responsibilities will range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
o This is a key post established to implement and manage monitoring and administrative systems to achieve National and Local waiting time targets.
o The Manager will be responsible for implementing and managing the administration team and patient waiting lists.
o They will oversee all administrative and clerical process to enable a high quality and effective patient focused service to be delivered.
o The manager will provide senior support and expert knowledge to the administration team.
o The manager will work alongside the clinical operational managers to support daily running of theatre lists and aid any escalations.
o Review and optimise the admin structure and processes in the department to support key performance measures and comply with National and Trust targets.o Ensure all staff are working towards the delivery of high-quality care to patients and JAG accreditation.To build and maintain positive working relationships with colleagues across the trust ensuring agreed quality metrics are achieved consistently.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
The admin service manager responsibilities will range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
This is a key post established to implement and manage monitoring and administrative systems to achieve National and Local waiting time targets along with Jag accreditation.
The Manager will be responsible for implementing and managing rotas, admin teams and patients waiting lists. They will oversee all administrative and clerical process to enable a high quality and effective patient focused service to be delivered.
The Manager will provide senior support and expert knowledge of the RTT, data quality and robust rota coordination.
To work alongside the clinical service manager to support daily running of theatre lists and aid any escalations.
Please refer to full job description
Job description
Job responsibilities
The admin service manager responsibilities will range of operational activities, working autonomously using initiative and their specialist knowledge and experience of the service to make decisions.
This is a key post established to implement and manage monitoring and administrative systems to achieve National and Local waiting time targets along with Jag accreditation.
The Manager will be responsible for implementing and managing rotas, admin teams and patients waiting lists. They will oversee all administrative and clerical process to enable a high quality and effective patient focused service to be delivered.
The Manager will provide senior support and expert knowledge of the RTT, data quality and robust rota coordination.
To work alongside the clinical service manager to support daily running of theatre lists and aid any escalations.
Please refer to full job description
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Degree Level or equivalent level of experience
Desirable
- Recognised management qualification
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Relevant experience in the NHS
- Knowledge of NHS targets
- Experience of waiting list management
- Experience of NHS performance management
- Experience of staff and budgetary management
- Knowledge of the e-Referral System (eRS)
- IT & Computer literacy
- Understanding of 18 weeks referral to treatment targets
- Able to analyse the nature of complex problems, using a variety of sources and formats, and can describe the desired solution and options for achieving this
- Anticipates problems and takes preventative action or have contingency measures available
Desirable
- Evidence of delivering targets
- Evidence of successful involvement in production of clear business cases
- Experience of service development and re-design
- Evidence of successful operational leadership and effective involvement in change management
- Awareness and understanding of national policy concerning patient pathways
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate.
- Displays a strong motivation and commitment to success.
- Treats all people equally and with respect
- Ensures personal, professional behaviour and integrity at all times.
- Promotes the building of effective teams and collaboration between teams.
- Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments
- Patient focused
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Degree Level or equivalent level of experience
Desirable
- Recognised management qualification
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Relevant experience in the NHS
- Knowledge of NHS targets
- Experience of waiting list management
- Experience of NHS performance management
- Experience of staff and budgetary management
- Knowledge of the e-Referral System (eRS)
- IT & Computer literacy
- Understanding of 18 weeks referral to treatment targets
- Able to analyse the nature of complex problems, using a variety of sources and formats, and can describe the desired solution and options for achieving this
- Anticipates problems and takes preventative action or have contingency measures available
Desirable
- Evidence of delivering targets
- Evidence of successful involvement in production of clear business cases
- Experience of service development and re-design
- Evidence of successful operational leadership and effective involvement in change management
- Awareness and understanding of national policy concerning patient pathways
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Has self-confidence and uses this to lead, involve and challenge others as appropriate.
- Displays a strong motivation and commitment to success.
- Treats all people equally and with respect
- Ensures personal, professional behaviour and integrity at all times.
- Promotes the building of effective teams and collaboration between teams.
- Builds and maintains sound relationships within teams and with colleagues in other areas including corporate departments
- Patient focused
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
