Job summary
An opportunity has arisen for a RTT Pathway Coordinator/Secretary within the Medical Division. This post will be cross site working, based at both HRI & CRH per service needs.
The role will involve monitoring and validating RTT pathways in line with the RTT policy, ensuring that patients are seen and treated within the given timeframe, be single point of contact, may involve typing letters from dictation, however many have now migrated to voice recognition, facilitate meetings, reports, overseeing the management of waiting lists and the ASI, constantly reviewing long waiters and actioning these, ordering supplies and various other duties to support the service.
You will also be required to support other colleagues and services subject to service needs for the wider Medicine services. You will need to be compassionate and caring, diplomatic and be able to manage the demands of the role with empathy and resilience.
The successful applicants must possess excellent communication skills and have the ability to work well in a team.
The successful applicants should possess RSA II word processing or equivalent and have a good standard of general education with the desire to learn new skills and undertake training.
The applicants must have secretarial experience in an NHS office or environment with EPR & ESR, and RTT pathway experience would be an advantage.
Main duties of the job
Track patients and actively manage patient's clinical pathway to ensure appointments, investigations MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.
The post holder will require knowledge of Local and National RTT policy in order to facilitate the accurate scheduling of patients with consideration to RTT and clinical priority status.
Monitor and validate RTT pathways and ensure the patients are treated in line with the RTT policy or discharged where appropriate.
Monitor the ASI list to ensure that patients are treated in line with the RTT policy.
Monitor and validate the holding list to ensure that patients are treated in line with the RTT policy, and that prioritisation is given to patients who are breaching the request end date.
To be the focal point for the Medical Division, acting as a link between patients, patient's relatives, GP's, wards, the general public and all other personnel. Ensuring all communication is passed on accurately whilst upholding confidentiality.
About us
Calderdale & Huddersfield NHS Foundation Trust is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,000 employees and a turnover of £310 million, The Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery.
The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others.
Job description
Job responsibilities
Main Tasks
To be the focal point for the Medical Division, acting as a link between patients, patients
relatives, GPs, wards, the general public and all other personnel. Ensuring all
communication is passed on accurately whilst upholding confidentiality.
Track patients and actively manage patients clinical pathway to ensure appointments, investigations MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.
The post holder will require knowledge of Local and National RTT policy in order to facilitate the accurate scheduling of patients with consideration to RTT and clinical priority status.
Monitor and validate RTT pathways and ensure the patients are treated in line with the RTT policy or discharged where appropriate.
Monitor the ASI list to ensure that patients are treated in line with the RTT policy.
Monitor and validate the holding list to ensure that patients are treated in line with the RTT policy, and that prioritisation is given to patients who are breaching the request end date.
Review slot utilisation and ensure that all clinics are fully utilised.
To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required.
Transcription and production, from Winscribe digital dictation system, of typewritten reports and correspondence for the consultants and their teams, including outpatients reports and other general correspondence.
To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines.
IPT (inter-patient transfer) management.
Manage and maintain the outpatient clinics and liaise with the Appointments Centre
to arrange outpatient appointments when necessary.
Organise clinical and non-clinical meetings.
Cancel and reduce clinics as requested by consultants, ensuring that the 6-week rule is adhered to whenever possible. Where clinics are cancelled within the 6-week rule, ensure the Template Team are contacted by telephone, that the cancellation forms are completed and authorised by the appropriate person.
To ensure that all equipment, such as computers, printers etc, which are used, are in working order, contacting the relevant department/personnel if they are not.
Provide cover for colleagues, i.e., sick/annual leave or excessively busy times, ensuring smooth running of the service.
Offer advice and support and demonstrate duties to new members of staff.
Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly.
To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others.
Ad hoc duties as required and requested by the team leader or the Operations Team.
Job description
Job responsibilities
Main Tasks
To be the focal point for the Medical Division, acting as a link between patients, patients
relatives, GPs, wards, the general public and all other personnel. Ensuring all
communication is passed on accurately whilst upholding confidentiality.
Track patients and actively manage patients clinical pathway to ensure appointments, investigations MDT discussions and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling.
The post holder will require knowledge of Local and National RTT policy in order to facilitate the accurate scheduling of patients with consideration to RTT and clinical priority status.
Monitor and validate RTT pathways and ensure the patients are treated in line with the RTT policy or discharged where appropriate.
Monitor the ASI list to ensure that patients are treated in line with the RTT policy.
Monitor and validate the holding list to ensure that patients are treated in line with the RTT policy, and that prioritisation is given to patients who are breaching the request end date.
Review slot utilisation and ensure that all clinics are fully utilised.
To ensure that the Electronic Patient Records are an accurate documentation of the patients care, updating information where necessary and as required.
Transcription and production, from Winscribe digital dictation system, of typewritten reports and correspondence for the consultants and their teams, including outpatients reports and other general correspondence.
To be able to prioritise workloads and have the ability to work under pressure maintaining accuracy and meeting deadlines.
IPT (inter-patient transfer) management.
Manage and maintain the outpatient clinics and liaise with the Appointments Centre
to arrange outpatient appointments when necessary.
Organise clinical and non-clinical meetings.
Cancel and reduce clinics as requested by consultants, ensuring that the 6-week rule is adhered to whenever possible. Where clinics are cancelled within the 6-week rule, ensure the Template Team are contacted by telephone, that the cancellation forms are completed and authorised by the appropriate person.
To ensure that all equipment, such as computers, printers etc, which are used, are in working order, contacting the relevant department/personnel if they are not.
Provide cover for colleagues, i.e., sick/annual leave or excessively busy times, ensuring smooth running of the service.
Offer advice and support and demonstrate duties to new members of staff.
Provide non-clinical information to patients, patients relatives, GPs, other hospitals etc, whilst exercising judgement to ensure that all the relevant personnel are given necessary information as quickly as possible, thereby ensuring that any action, which needs to be taken, is taken promptly.
To be able to work on own initiative and make decisions within written guidelines, sometimes without reference to others.
Ad hoc duties as required and requested by the team leader or the Operations Team.
Person Specification
Qualifications
Essential
- GCSE English and Maths grade 9-3 (A*-D)
- Accurate keyboard skills to RSA 2 or equivalent.
- Evidence of commitment to organisational and individual development and undertake all mandatory training where required
Desirable
- Degree or Management Qualification
- ECDL/NVQ2 in Business Admin/Customer Service or equivalent
Experience
Essential
- Experience in an office environment.
- Experience of using computer programmes e.g. Word, Excel, Outlook
- Experience of working to deadlines and targets.
- Ability to organise and prioritise own workload.
- Must have good and accurate inputting skills
- Experience of audio/touch typing with speed and accuracy.
- Awareness of confidentiality
- Medical terminology
- Good communication skills, able to communicate clearly and concisely both on the telephone and face to face.
- Conflict Resolution
Desirable
- Supervising staff, managing attendance/performance
- Experience of working in an NHS environment
- Experience of budgets/finance
- Experience of Complaint handling
- Experience of Recruitment and Selection
- Awareness of Local and National NHS guidelines
- Understanding of Trust policies and their impact on service delivery
- Experience of ESR & EPR systems
- Experience of facilitating and minuting meetings.
Special Knowledge/ Expertise
Essential
- Knowledge of IT software including email, internet, databases, thinkpads and presentations
- Advanced keyboard skills
- Resolve daily matters with professional and positive can do attitude
- Acting with diplomacy and integrity at all times, especially during challenging times
Desirable
- Actively involved with projects and leading on areas of improvement, including analysing and producing reports
- Knowledge of EPR
Person Specification
Qualifications
Essential
- GCSE English and Maths grade 9-3 (A*-D)
- Accurate keyboard skills to RSA 2 or equivalent.
- Evidence of commitment to organisational and individual development and undertake all mandatory training where required
Desirable
- Degree or Management Qualification
- ECDL/NVQ2 in Business Admin/Customer Service or equivalent
Experience
Essential
- Experience in an office environment.
- Experience of using computer programmes e.g. Word, Excel, Outlook
- Experience of working to deadlines and targets.
- Ability to organise and prioritise own workload.
- Must have good and accurate inputting skills
- Experience of audio/touch typing with speed and accuracy.
- Awareness of confidentiality
- Medical terminology
- Good communication skills, able to communicate clearly and concisely both on the telephone and face to face.
- Conflict Resolution
Desirable
- Supervising staff, managing attendance/performance
- Experience of working in an NHS environment
- Experience of budgets/finance
- Experience of Complaint handling
- Experience of Recruitment and Selection
- Awareness of Local and National NHS guidelines
- Understanding of Trust policies and their impact on service delivery
- Experience of ESR & EPR systems
- Experience of facilitating and minuting meetings.
Special Knowledge/ Expertise
Essential
- Knowledge of IT software including email, internet, databases, thinkpads and presentations
- Advanced keyboard skills
- Resolve daily matters with professional and positive can do attitude
- Acting with diplomacy and integrity at all times, especially during challenging times
Desirable
- Actively involved with projects and leading on areas of improvement, including analysing and producing reports
- Knowledge of EPR
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
