Job summary
This role involves working closely with the Frailty team as an administrator for all aspects of the Frailty service.
We are looking for someone who is adaptable, approachable and an excellent communicator and who is able to adjust to the changing demands and situations of the team.
Successful candidates would be required to carry out administrative duties such as filing, answering telephones and producing documents using Microsoft Office applications.
The candidate will be able to present and input data and as well as record information.
The role will involve some patient contact and visiting clinical areas. You will process excellent communication skills to maintain links within the trust and partner organisations
Main duties of the job
Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
To provide general office and administration support to the department in which you are placed.
Greet visitors / customers in a polite and professional manner, dealing with their enquiries in an efficient and timely fashion.
To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding.
To support the teams to maintain accurate, timely and legible records.
Attend and take part in team meetings and regular reviews with the line manager(s).
o To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Arrange general meetings, as and when required. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point.
o Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports.
Supporting clinical areas with general administration duties and support the clinical team with safe and timely discharges by booking transport, liaising with community teams and patient's carers and relatives
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
To provide general office and administration support to the department in which you are placed.
Answer telephone calls in a polite and professional manner, taking accurate messages where appropriate for onward transmission or redirecting to other departments.
Greet visitors / customers in a polite and professional manner, dealing with their enquiries in an efficient and timely fashion.
To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding.
To support the teams to maintain accurate, timely and legible records.
Attend and take part in team meetings and regular reviews with the line manager(s).
To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Arrange general meetings, as and when required. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point.
Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports.
Supporting clinical areas with general administration duties and support the clinical team with safe and timely discharges by booking transport, liaising with community teams and patients carers and relatives
Job description
Job responsibilities
Ensure that confidentiality is maintained at all times, only releasing confidential information during the course of employment to those acting in an official capacity and where appropriate.
To provide general office and administration support to the department in which you are placed.
Answer telephone calls in a polite and professional manner, taking accurate messages where appropriate for onward transmission or redirecting to other departments.
Greet visitors / customers in a polite and professional manner, dealing with their enquiries in an efficient and timely fashion.
To carry out general office duties such as data-entry, photocopying, laminating, scanning and shredding.
To support the teams to maintain accurate, timely and legible records.
Attend and take part in team meetings and regular reviews with the line manager(s).
To maintain the filing system, including e-filing, for the departments. Ensure the security and confidentiality of all records. Arrange general meetings, as and when required. Deal with incoming/outgoing mail/email for the departments, distributing and re-directing post accordingly and ensuring outgoing mail is dispatched to the central distribution point.
Be able to input/extract data, using relevant electronic software. To be able to manipulate data and generate basic evaluation reports.
Supporting clinical areas with general administration duties and support the clinical team with safe and timely discharges by booking transport, liaising with community teams and patients carers and relatives
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English and Maths grade A*-C/9-4 or equivalent
- NVQ Level 2 in Business Administration
- Ability to take and transcribe minutes and other correspondence
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Proven, relevant experience as an administrator working within a busy office environment, dealing with people at all levels and contributing in a positive, proactive, professional manner
- Knowledge of Data Protection Act & Confidentiality
- Experience of working in an NHS setting
- Experience of working in an office environment
- Undertake all mandatory training
- Experience of Microsoft Office - Word, Excel Spreadsheets, Outlook
- Ability to work on own initiative and make decisions within written guidelines
- Highly motivated
- The ability to communicate at all levels with tact and diplomacy
- Ability to prioritise workload
- Work under pressure maintaining accuracy and meeting deadlines
- Ability to work as part of a team
- To be aware for the need for confidentiality
- Flexibility as approach / work patterns within a clerical environment
- Must possess excellent computer skills with knowledge of Word and Excel
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English and Maths grade A*-C/9-4 or equivalent
- NVQ Level 2 in Business Administration
- Ability to take and transcribe minutes and other correspondence
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Proven, relevant experience as an administrator working within a busy office environment, dealing with people at all levels and contributing in a positive, proactive, professional manner
- Knowledge of Data Protection Act & Confidentiality
- Experience of working in an NHS setting
- Experience of working in an office environment
- Undertake all mandatory training
- Experience of Microsoft Office - Word, Excel Spreadsheets, Outlook
- Ability to work on own initiative and make decisions within written guidelines
- Highly motivated
- The ability to communicate at all levels with tact and diplomacy
- Ability to prioritise workload
- Work under pressure maintaining accuracy and meeting deadlines
- Ability to work as part of a team
- To be aware for the need for confidentiality
- Flexibility as approach / work patterns within a clerical environment
- Must possess excellent computer skills with knowledge of Word and Excel
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Ability to work in various locations throughout the network of services provided by Calderdale and Huddersfield NHS Foundation Trust.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
