Job summary
The Business Intelligence Team is part of The Health Informatics Service and provides high quality information to a wide variety of end users including internal reports and external mandatory returns. Working as part of the Business Intelligence Team, the post holder's main role will be to support the Divisional Information Teams in the provision of a comprehensive information service across the Divisions. Including the provision of high-quality information from various clinical systems to a wide variety of end users comprising internal and external reporting.
Main duties of the job
- Produce, create and develop routine and ad-hoc information reports using applicable tools to manipulate performance data e.g. Excel/Qlik in an accurate and timely manner that support the priorities of the Divisions.
- To work alongside the Performance and Intelligence Leads and the Divisional teams in the designing of processes and reports to enable the collection of data in line with agreed data fields/sets.
- Assist in the regular review of customer's information needs, ensuring that the information provided continues to meet these needs and informs future work.
- Expected to be in regular contact with key customers to build up supportive relationships.
- Be responsive to changes in information requirements, where applicable ensuring effective systems and processes are in place to monitor and support these changes.
- Assist in delivering high quality information in support of the improvement and performance needs of the trust
- To look at how the analysis of information can be made more effective, efficient and relevant through the application of new technologies or skills.
- To work with members within the Business Intelligence Service Team and Information Infrastructure to ensure consistency of approach in all aspects of work, particularly around data standards, ensuring that activity reporting conforms / is in line with national policy.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
The post holder will work alongside CHFTs Divisional and corporate teams, developing and adapting information reporting to monitor all aspects of performance. They may work supporting the information teams within The Health Informatics Service including Cancer, Community, Medicine, Surgical and Family and Specialist Services. Primarily the post holder will support and deliver the information needs of Collaborative Leads, Nursing leads, General Managers, Operational Managers, and the Executive Directors. This role will involve the formation of strong effective working relations with relevant staff, along with colleagues in service development and service improvement.
Job description
Job responsibilities
The post holder will work alongside CHFTs Divisional and corporate teams, developing and adapting information reporting to monitor all aspects of performance. They may work supporting the information teams within The Health Informatics Service including Cancer, Community, Medicine, Surgical and Family and Specialist Services. Primarily the post holder will support and deliver the information needs of Collaborative Leads, Nursing leads, General Managers, Operational Managers, and the Executive Directors. This role will involve the formation of strong effective working relations with relevant staff, along with colleagues in service development and service improvement.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Educated to Diploma standard or equivalent experience
- Completion of the Microsoft Office Skills Training (MOST) or equivalent knowledge
- Evidence of continuing professional development
- Willingness to develop knowledge and skills including attendance on relevant training courses
Desirable
- Degree
- Completion of Information Government training
- Attendance of Medical Terminology course
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of working in or for the NHS alongside clinical and non-clinical teams
- Experience of managing or using information
- Proven ability to create and produce high quality reports using a range of Microsoft Office programs and tools. In particular the post holder will need to be fully conversant with Microsoft Excel.
- Knowledge of clinical and non clinical information systems
- Proven ability to handle numbers and to provide complex and sensitive information from system databases.
- Able to collate, analyse and interpret complex numerical and written information from datasets
- Analyses and interprets complex facts/situations/queries.
- Awareness of NHS IM&T Strategy.
- Awareness of information governance standards associated with information systems
- Knowledge of Qlikview and KP+ design
Desirable
- Experience of working with Nursing and Corporate Information
- Experience of working as part of a team
- Experience of the business needs of the Health Informatics Service customers
- Awareness of patient flow and clinical pathways
- Awareness of the CHFTs Improvement programs
- An understanding the use of analytical methods for service improvement and evaluation i.e. SPC charts
- Knowledge and experience of other Microsoft packages including forms, power automate and powerpoint.
COMMUNICATION AND RELATIONSHIPS
Essential
- Be personable and articulate
- Plan own workload which may require adjustment due to interruption/changing priorities
- Ability to produce work to a high quality and attention to detail with a systematic approach - accuracy essential
- Ability to change tasks at short notice and manage potentially frequent interruptions
- Be enthusiastic and committed
- Good organisational skills to produce reports to deadlines, requirement to have good time-management skills and able to handle different tasks at the same time
- Be able to concentrate for prolonged/ongoing periods of time
- Ability to work in teams and on own initiative
- Flexible and adaptable approach
- Ability to cope with difficult and stressful situations and to work under pressure
Desirable
- Leadership orientation
- Excellent interpersonal and communication skills including persuasion and motivation
- Able to deal with customers - including the use of tact, diplomacy and negotiation.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Educated to Diploma standard or equivalent experience
- Completion of the Microsoft Office Skills Training (MOST) or equivalent knowledge
- Evidence of continuing professional development
- Willingness to develop knowledge and skills including attendance on relevant training courses
Desirable
- Degree
- Completion of Information Government training
- Attendance of Medical Terminology course
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of working in or for the NHS alongside clinical and non-clinical teams
- Experience of managing or using information
- Proven ability to create and produce high quality reports using a range of Microsoft Office programs and tools. In particular the post holder will need to be fully conversant with Microsoft Excel.
- Knowledge of clinical and non clinical information systems
- Proven ability to handle numbers and to provide complex and sensitive information from system databases.
- Able to collate, analyse and interpret complex numerical and written information from datasets
- Analyses and interprets complex facts/situations/queries.
- Awareness of NHS IM&T Strategy.
- Awareness of information governance standards associated with information systems
- Knowledge of Qlikview and KP+ design
Desirable
- Experience of working with Nursing and Corporate Information
- Experience of working as part of a team
- Experience of the business needs of the Health Informatics Service customers
- Awareness of patient flow and clinical pathways
- Awareness of the CHFTs Improvement programs
- An understanding the use of analytical methods for service improvement and evaluation i.e. SPC charts
- Knowledge and experience of other Microsoft packages including forms, power automate and powerpoint.
COMMUNICATION AND RELATIONSHIPS
Essential
- Be personable and articulate
- Plan own workload which may require adjustment due to interruption/changing priorities
- Ability to produce work to a high quality and attention to detail with a systematic approach - accuracy essential
- Ability to change tasks at short notice and manage potentially frequent interruptions
- Be enthusiastic and committed
- Good organisational skills to produce reports to deadlines, requirement to have good time-management skills and able to handle different tasks at the same time
- Be able to concentrate for prolonged/ongoing periods of time
- Ability to work in teams and on own initiative
- Flexible and adaptable approach
- Ability to cope with difficult and stressful situations and to work under pressure
Desirable
- Leadership orientation
- Excellent interpersonal and communication skills including persuasion and motivation
- Able to deal with customers - including the use of tact, diplomacy and negotiation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
The Health Informatics Service
Unit 13 Ainleys Industrial Estate, Ainley Bottom
Elland
HX5 9JP
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
