Job summary
The NHS has embarked upon an ambitious modernisation programme with a key objective to improve its service to patients. This programme is underpinned by Information Technology and the delivery of workforce deployment systems (E-Job Planning/ ERostering) for capturing how we deploy our workforce. The Trust's commitment to the workforce productivity and efficiency includes the implementation of a number of interim and long-term Information and IT (IM&T) solutions. It is necessary to introduce new, or expand existing, IM&T solutions/systems into complex clinical environments which often span multiple organisational boundaries within the Trust.
The successful candidate will join the Trusts Medical E-Rostering Team providing first line support to end users of the Healthroster suite of products.
The post is 37.5 hours worked across the week Monday - Friday, a blend of office and home working can be accommodated once fully inducted into the role around service requirement.
Main duties of the job
This is an exciting opportunity for an enthusiastic, highly motivated individual with excellent communication skills and a passion for Workforce Systems to join our existing Medical E-Rostering/E-Job Planning Team, supporting the delivery of the Medical E-Rostering/E-Job Planning project.
The post holder will be a key member of the Medical E-Rostering/E/Job Planning Team and will support with the implementation of services by undertaking all associated administration processes for systems and the wider team.
The post holder will be responsible for providing clerical and administrative support to enhance the efficient maintenance of the medical workforce deployment systems. The post holder will be required to demonstrate a high level of attention to detail, interpersonal skills and ability to adapt and prioritise tasks to align with divisional service needs.
About us
Calderdale and Huddersfield NHS Foundation Trust (CHFT) are committed to equal opportunities and welcome applications from all sections of the community, regardless of any protected characteristics.
We are committed to recruiting to our values. Leading One culture of care underpins our Four Pillars by creating an environment, tone and behaviours across all parts of the Trust that are fundamentally rooted in compassionate care.
We received our Silver Award from the Defence Employer Recognition Scheme which is helping actively promote SaBRE - Supporting Britain's Reservists and Employers. This means that we provided its statement of intent to support all Defence personnel and we welcome application to work for us.
Job description
Job responsibilities
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Provide first level support via phone and email for system access and software issues escalating where necessary to the appropriate Co-Ordinator.
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Provide system administration ensuring accurate maintenance of data within the system, allocation of appropriate user responsibilities and troubleshooting of issues / errors.
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Responsible for the preparation and distribution of reports on a weekly/monthly basis.
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Monitor compliance with Trust Policy under the supervision of the Medical Workforce Planning & Deployment Co-Ordinator.
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To provide data on an ad hoc basis as required.
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Supporting the Medical Workforce of the Trust in the operation and development of workforce deployment systems ensuring effective co-ordination.
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Responsible for the maintenance of electronic documentation, including maintaining a process library on the Medical E-Rostering Services Intranet pages to facilitate end user support.
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Assisting the team with the administration and maintaining accurate records.
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Supporting the relationship and communication with the chosen supplier through effective administrative processes.
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Maintenance of high-quality data within the system.
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To participate in analysis and audit of information produced by the system.
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To develop working relationships with personnel in multiple departments across the Trust.
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To escalate all issues of risk or concern to the Co-Ordinators/Project Lead.
Job description
Job responsibilities
-
Provide first level support via phone and email for system access and software issues escalating where necessary to the appropriate Co-Ordinator.
-
Provide system administration ensuring accurate maintenance of data within the system, allocation of appropriate user responsibilities and troubleshooting of issues / errors.
-
Responsible for the preparation and distribution of reports on a weekly/monthly basis.
-
Monitor compliance with Trust Policy under the supervision of the Medical Workforce Planning & Deployment Co-Ordinator.
-
To provide data on an ad hoc basis as required.
-
Supporting the Medical Workforce of the Trust in the operation and development of workforce deployment systems ensuring effective co-ordination.
-
Responsible for the maintenance of electronic documentation, including maintaining a process library on the Medical E-Rostering Services Intranet pages to facilitate end user support.
-
Assisting the team with the administration and maintaining accurate records.
-
Supporting the relationship and communication with the chosen supplier through effective administrative processes.
-
Maintenance of high-quality data within the system.
-
To participate in analysis and audit of information produced by the system.
-
To develop working relationships with personnel in multiple departments across the Trust.
-
To escalate all issues of risk or concern to the Co-Ordinators/Project Lead.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English grade 9-3 (A*-D) Maths grade 9-2 (A*-E) or equivalent.
Desirable
- NVQ level 2 in business admin/customer service or equivalent
- NVQ level 3 Administration or equivalent level of experience.
- ECDL
- Evidence of training in Microsoft office System
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Evidence of practical experience working in the NHS environment
- Knowledge and proven use of Microsoft Office applications oExcel oWord oOutlook
- Recent relevant experience of using IT Systems
- Recent relevant experience in working in a pressured office environment
- Recent relevant experience of working in a team
- Good planning & organisational skills
- Attention to detail
- Ability to prioritise and work to deadlines
- Evidence of practical experience working with excel and generating graphs from data
Desirable
- Evidence of System administration experience
- Knowledge & understanding of medical rotas & workforce planning
- Previous experience of data entry and population of relevant software
- Knowledge of Medical Contractual Terms and Conditions
- Understanding of the European Working Time Directive
- IT knowledge, oracle, MS IPROC, PowerPoint.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Good interpersonal skills
- Ability to use own initiative
- Excellent communication skills
- Ability to work with people at all levels
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSE English grade 9-3 (A*-D) Maths grade 9-2 (A*-E) or equivalent.
Desirable
- NVQ level 2 in business admin/customer service or equivalent
- NVQ level 3 Administration or equivalent level of experience.
- ECDL
- Evidence of training in Microsoft office System
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Evidence of practical experience working in the NHS environment
- Knowledge and proven use of Microsoft Office applications oExcel oWord oOutlook
- Recent relevant experience of using IT Systems
- Recent relevant experience in working in a pressured office environment
- Recent relevant experience of working in a team
- Good planning & organisational skills
- Attention to detail
- Ability to prioritise and work to deadlines
- Evidence of practical experience working with excel and generating graphs from data
Desirable
- Evidence of System administration experience
- Knowledge & understanding of medical rotas & workforce planning
- Previous experience of data entry and population of relevant software
- Knowledge of Medical Contractual Terms and Conditions
- Understanding of the European Working Time Directive
- IT knowledge, oracle, MS IPROC, PowerPoint.
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Good interpersonal skills
- Ability to use own initiative
- Excellent communication skills
- Ability to work with people at all levels
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
