Job summary
To support the Women's and Families Directorate by collating, monitoring, and reporting compliance evidence for national quality improvement frameworks, including the Maternity Incentive Scheme (MIS) and Saving Babies' Lives (SBL) Care Bundle. The role ensures adherence to women's and families' policies and standards, helping to improve safety and quality of care for mothers and babies.
Working unsupervised, the post holder will use own initiative to complete administration duties within set deadlines. The post holder with undertake the process-driven tasks on behalf of the Women's and Families Governance Team.
Main duties of the job
Collate, review, and maintain evidence for the Maternity Incentive Scheme (MIS) to ensure the trust meets all required standards for financial incentives and quality benchmarks. Support data collection and submission for the Saving Babies' Lives (SBL) care bundle, ensuring compliance with all elements and deadlines. Assist in the monitoring and reporting of service compliance with national guidance and local policies.
Support audit and quality improvement projects, particularly those aligned with MIS and SBL requirements. Liaise with clinical teams to gather necessary documentation and evidence for compliance audits.Work within established procedures and escalate issues when necessary. Support administratively with general administrative tasks and with the organisation of and dissemination of information for directorate governance and performance meetings, the Perinatal Mortality Review Tool (PMRT) meetings, After Action Review (AAR) and Multi-Disciplinary Team (MDT) Case Review meetings in response to adverse events.
Support the Women's and Families Governance team with the monitoring of actions from various sources including complaints, concerns, incidents and near misses, ensuring that with support, they are assigned to and progressed through the appropriate workstreams.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
The postholder will be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, ie clinical letters, investigations and results.
The postholder acts as the first point of contact for all the forms of communication for the Consultants and medical team from GP's, patients and relatives, other hospitals.
Job description
Job responsibilities
The postholder will be responsible for maintaining records both manually and on a computer system and demonstrate the ability to handle sensitive and confidential patient information, ie clinical letters, investigations and results.
The postholder acts as the first point of contact for all the forms of communication for the Consultants and medical team from GP's, patients and relatives, other hospitals.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSEs grade 9 to 4 (A to C) in maths and English, or Functional Skills Level 2 in Maths and English or equivalent at Grade 4/C and above which must include English and Mathematics
- Evidence of continuing professional development.
- NVQ3 or equivalent knowledge of administration processes and procedures acquired through training and experience.
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Recent significant and extensive experience working in an administrative role
- Advanced keyboard skills which must include Microsoft Word, Excel, PowerPoint and Adobe Acrobat
- Advanced computer literacy e.g. Database and spreadsheet skills
- Able to accurately enter data information into relevant systems
- Working knowledge of electronic email/diary systems
- Must be able to use own initiative to prioritise workload within a busy office setting and pay meticulous attention to detail
- Analytical skills to identify themes and trends in data
- Able to manage own time effectively
- Must be able to meet deadlines
- Ability to remain calm and work under pressure despite interruption
- Able to work flexibly, as part of a team and under own initiative, with sensitivity and enthusiasm for work
- Demonstrates a high level attention to detail and accuracy in the production of work
- Able to use own judgement and initiative when resolving issues
- Able to display empathic and compassionate approach whilst focusing on delivering the evidence required to meet compliance standards
Desirable
- Familiar in the use of Risk Management systems such as InPhase
- Experience of working in a hospital environment
- Have an awareness of all Trust policies and procedures
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Excellent written and verbal skills
- Must have excellent communication/interpersonal expertise
- Remain professional and courteous during difficult times
- Strong team working skills
- Effective listening skills
- Excellent interpersonal, negotiation, organisational and diplomacy skills
- Able to organise and communicate both verbally (face to face), in writing and over the phone
- Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances
- Demonstrates a high level of self awareness
- Ability to work in a confidential and sensitive manner
- Able to establish and maintain effective working relationships with managers and colleagues
Person Specification
QUALIFICATIONS / TRAINING
Essential
- GCSEs grade 9 to 4 (A to C) in maths and English, or Functional Skills Level 2 in Maths and English or equivalent at Grade 4/C and above which must include English and Mathematics
- Evidence of continuing professional development.
- NVQ3 or equivalent knowledge of administration processes and procedures acquired through training and experience.
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Recent significant and extensive experience working in an administrative role
- Advanced keyboard skills which must include Microsoft Word, Excel, PowerPoint and Adobe Acrobat
- Advanced computer literacy e.g. Database and spreadsheet skills
- Able to accurately enter data information into relevant systems
- Working knowledge of electronic email/diary systems
- Must be able to use own initiative to prioritise workload within a busy office setting and pay meticulous attention to detail
- Analytical skills to identify themes and trends in data
- Able to manage own time effectively
- Must be able to meet deadlines
- Ability to remain calm and work under pressure despite interruption
- Able to work flexibly, as part of a team and under own initiative, with sensitivity and enthusiasm for work
- Demonstrates a high level attention to detail and accuracy in the production of work
- Able to use own judgement and initiative when resolving issues
- Able to display empathic and compassionate approach whilst focusing on delivering the evidence required to meet compliance standards
Desirable
- Familiar in the use of Risk Management systems such as InPhase
- Experience of working in a hospital environment
- Have an awareness of all Trust policies and procedures
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Excellent written and verbal skills
- Must have excellent communication/interpersonal expertise
- Remain professional and courteous during difficult times
- Strong team working skills
- Effective listening skills
- Excellent interpersonal, negotiation, organisational and diplomacy skills
- Able to organise and communicate both verbally (face to face), in writing and over the phone
- Ability to follow agreed protocols, seeking help appropriately, particularly around unforeseen circumstances
- Demonstrates a high level of self awareness
- Ability to work in a confidential and sensitive manner
- Able to establish and maintain effective working relationships with managers and colleagues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
