CDC Radiology Clerical Officer

Job description

Job responsibilities

To work flexibly on a cross-site, rotational basis covering the Radiology Appointment Centre and Radiology reception areas in accordance with the team rota.

To work in the Community Diagnostic Centres at Halifax and Huddersfield. This work may involve some long days or weekend working

Work in the Radiology Appointment Centre to arrange appointments for all modalities using the CRIS electronic diary.

Attend the reception areas, giving a polite reassuring and professional service to all our service users.

Maintain effective working relationships with all grades of staff.

Greet patients in a welcoming friendly manner, book patients into the department confirming that records of the patients details are accurate and up to date. Ensuring amendments are made on EPR/CRIS where necessary in real time. Direct patients to the correct waiting areas.

Have a clear understanding of appointment procedures and book appointments in person, via telephone or post. Ensure the correct patient appointment letter is processed.

Check patients waiting times, ensuring appointments are booked within waiting time targets; ensuring patients are not breaching any targets.

Support the booking of Radiology appointments that are made outside of the Radiology Appointment Centre, for example Fluoroscopy, Interventional, Isotopes, General X Rays.

To arrange patient transport using the online booking system, as required.

To arrange interpreters, as and when required.

Maintain confidentiality at all times.

To remain calm always and to be able to deal with verbal/aggressive abuse from patients/relatives in a professional manner.

Participate, as directed in various tasks which support the daily patient flow and operations of the Radiology department.

Co-operate in performance improvement activities, as required; embrace any new changes.

Display excellent communication skills. Act in a professional manner with sensitivity and discretion both face to face with service users and on the telephone.

Distribute incoming post within the Department, and ensure outgoing post is dealt with timely.

Ability to work on own initiative and make decisions within written guidelines, sometimes without references to others.

Responding to the patient alarm system (on CRIS), as required.

To assist the Radiology Admin Manager with training of new staff members and to shadow/mentor them as part of their induction and training programme.

To offer advice and support to colleagues.

To provide cover for colleagues in the department for sickness, annual leave etc at unexpected/excessively busy times, thereby ensuring the smooth running of the service.

To deal with telephone queries both internal and external from our service users whilst exercising judgement, to ensure that all relevant personnel are given the necessary information.

A wide knowledge of a range of administration duties, together with an understanding of medical terminology.

To operate IT systems to record patient information, maintaining good quality of data and housekeeping duties.

Distribution of diagnostic imaging reports to other departments within the Trust and other service users as per guidelines.

To highlight any Health and Safety issues to the Radiology Admin Manager.

To fill out incident forms when the need arises.

Ensure all policies, procedures and Trust regulations are applied as appropriate.

Person Specification

Essential criteria

Essential

• English and Math's GCSE grade 9-2 (A*-E) or equivalent or high level of literacy and numeracy skills demonstrated within application
• Willing to undertake further development/training

Essential criteria

Essential

• Good basic IT and keyboard skills
• Ability to establish and maintain effective relationships
• The ability to use judgement, confidentiality and discretion

Desirable

• Medical terminology
• Awareness of equality and diversity, data protection and Health and Safety legislation including Trust and Radiology policies and procedures

Essential criteria

Essential

• Exemplary verbal and written communication skills
• Good organisation skills
• Team worker
• Punctual, neat and tidy
• Attention to detail
• Adaptability, flexibility and ability to cope with uncertainty

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Calderdale and Huddersfield NHS FT

Huddersfield

HD33EA

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)