Job summary
Job Overview
The post holder will provide administrative support, undertake and manage bookings, and generally support the efficient running of the audiology department at the Calderdale and Huddersfield NHS foundation trust. They must demonstrate excellent communication skills with both colleagues and the general public. The post holder will be required to book all areas of audiology including both adults and paediatrics.
Main duties of the job
Main duties
The main duties of this role are listed below
To provide admin support and booking appointments for all audiology services ensuring that clinical capacity is maximised and waiting lists are in line with both trust and national guidance
Work on the department telephone system receiving calls from both adults and paediatrics audiology patients and supporting any queries in an efficient manner.
To work on the department to reception dealing with face-to-face queries, and booking patients in when required, all in line with trust information governance procedures
To communicate with both staff and patients in a polite and professional manner
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
A detailed job description outlining the role and responsibilities for this position is listed in the job description and personal specification
Job description
Job responsibilities
A detailed job description outlining the role and responsibilities for this position is listed in the job description and personal specification
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- GCSE England and Maths grade 9-3 (A*-D) or equivalent
- Evidence of commitment to organisational and individual development and undertake all mandatory training where required
Desirable
- Accurate keyboard skills to RSA 2 or equivalent.
- ECDL/NVQ3 in Business Admin/Customer Service or equivalent
KNOWLEDGE, EXPERIENCE AND EXPERTISE
Essential
- Experience in an office environment
- Experience of using computer programmes e.g. Word, Excel, Outlook
- Experience of working to deadlines and targets
- Must have good and accurate inputting skills
- Experience of typing letters quickly and accurately
- Awareness of confidentiality
- Knowledge of medical terminology
- Knowledge of IT software including email, internet, databases, thinkpads and presentations
- Advanced keyboard skills
Desirable
- Experience of working in an NHS environment
- Awareness of Local and National NHS guidelines
- Understanding of Trust policies and their impact on service delivery
- Experience of ESR & EPR systems
- Knowledge of EPR
- Experience of facilitating and minuting meetings.
- Knowledge of SystmOne and NHS eReferral System
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Approachable and supportive to others
- Excellent written and verbal communication skills
- Professional and positive attitude
- Flexible and adaptable
- Able to work autonomously but also part of a team
- Ability to organise and prioritise own workload
- Good communication skills, able to communicate clearly and concisely both on the telephone and face to face.
Desirable
- Flexible approach to clinic planning to maximise capacity
- Evidence of use of own initiative to develop service and improve patient experience
- Evidence of ability to manage stressful situations including distressed patients
Person Specification
QUALIFICATIONS AND TRAINING
Essential
- GCSE England and Maths grade 9-3 (A*-D) or equivalent
- Evidence of commitment to organisational and individual development and undertake all mandatory training where required
Desirable
- Accurate keyboard skills to RSA 2 or equivalent.
- ECDL/NVQ3 in Business Admin/Customer Service or equivalent
KNOWLEDGE, EXPERIENCE AND EXPERTISE
Essential
- Experience in an office environment
- Experience of using computer programmes e.g. Word, Excel, Outlook
- Experience of working to deadlines and targets
- Must have good and accurate inputting skills
- Experience of typing letters quickly and accurately
- Awareness of confidentiality
- Knowledge of medical terminology
- Knowledge of IT software including email, internet, databases, thinkpads and presentations
- Advanced keyboard skills
Desirable
- Experience of working in an NHS environment
- Awareness of Local and National NHS guidelines
- Understanding of Trust policies and their impact on service delivery
- Experience of ESR & EPR systems
- Knowledge of EPR
- Experience of facilitating and minuting meetings.
- Knowledge of SystmOne and NHS eReferral System
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Approachable and supportive to others
- Excellent written and verbal communication skills
- Professional and positive attitude
- Flexible and adaptable
- Able to work autonomously but also part of a team
- Ability to organise and prioritise own workload
- Good communication skills, able to communicate clearly and concisely both on the telephone and face to face.
Desirable
- Flexible approach to clinic planning to maximise capacity
- Evidence of use of own initiative to develop service and improve patient experience
- Evidence of ability to manage stressful situations including distressed patients
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
