Job summary
An exciting opportunity has arisen to join our Oncology Service as a Chemotherapy Scheduler, supporting the Chemotherapy Unit across Calderdale Royal Hospital and Huddersfield Royal Infirmary.
In this vital role, you will work closely with Chemotherapy Clinical Nurse Specialists (CNSs), Medical Teams, and administrative colleagues to ensure the safe and seamless delivery of chemotherapy and Systemic Anti-Cancer Therapies (SACT). You will be responsible for scheduling treatment pathways, maintaining accurate data, and supporting patients throughout their cancer journey.
This is a patient-facing role requiring excellent communication, organisational, and IT skills, as well as the ability to manage sensitive and complex situations with empathy and professionalism.
Main duties of the job
As a Chemotherapy Scheduler, you will play a key role in coordinating patient pathways, including scheduling and monitoring chemotherapy and outpatient appointments, and ensuring timely prescriptions and treatment delivery. You will act as a central point of contact for patients, carers, and healthcare professionals, handling queries with compassion and professionalism, while maintaining accurate records across systems such as Chemocare, EPR, PPM, and Varian. The role also involves preparing patient documentation, managing waiting lists, producing activity reports, and ensuring each stage of the patient journey is clearly documented and updated.
In addition to pathway coordination and administrative support, you will liaise with multiple departments, including Pharmacy, Radiology, and Transport, to facilitate smooth service delivery. You will contribute to audits, data management, and service improvement initiatives, helping to identify and address inequities in capacity across chemotherapy units. The role demands excellent organisational and communication skills, the ability to work under pressure with high attention to detail, and the emotional resilience to support patients and families through sensitive and sometimes distressing situations.
About us
CHFT is an integrated Trust of 6,500+ colleagues providing hospital and community services to patients and communities across Calderdale and Kirklees. We are rated as 'Good' by the Care Quality Commission, are a top performing Trust for Elective Recovery, Emergency and Cancer Care and widely acknowledged as a national digital lead when it comes to caring for people across our local and regional systems.
Our people are at the core of everything we do, hence our commitment to One Culture of Care. Our focus is to care for and support each other in order to provide outstanding compassionate care to our patients. That is why we are looking for an inclusive collaborative, creative, innovative and compassionate leader to join us in this role.
Job description
Job responsibilities
Patient Pathway Coordination:
Schedule and monitor chemotherapy and outpatient appointments, ensuring alignment with clinic capacity, waiting lists, and pharmacy.
Act as a point of contact for patients, carers, and healthcare professionals, triaging and managing queries, and signposting patients to various support mechanisms and services.
Coordinate investigations (scans, bloods, tests) to support timely patient care.
Maintain and update databases such as Chemocare, EPR, PPM, Varian and other local systems.
Ending a patients pathway when the patient has finished treatment, and ensuring all attendances are updated within the system.
Responsibility for booking all patients day case, involving needing a knowledge of the different treatments, how often the cycles are due, how long (roughly) the treatment takes, whether the patient will require bloods or medications beforehand, and co-ordinating this.
Administrative Support:
Prepare and manage patient records and treatment notes in advance of appointments.
Liaise with consultants and pharmacists to ensure timely prescription of chemotherapy treatments.
Produce reports, waiting list summaries, and activity data for internal and external use.
Attend team meetings as required.
Ensuring that the patients journey within the unit is clearly documented.
Communication & Service Support:
Communicate with stakeholders across departments (Pharmacy, Radiology, Transport, Medical Records).
Support patients over the phone and in person with appointment-related or practical queries.
Assist in the implementation of service improvement initiatives alongside clinical leads.
Audit & Data Management:
Ensure accurate data entry, tracking and reconciliation of patient activity.
Support clinical teams in audit preparation and performance monitoring.
To identify inequitable capacity in services across the chemotherapy units.
Physical and Emotional Demands:
Deal with sensitive and sometimes distressing conversations with empathy.
Handle unpredictable workloads while maintaining high attention to detail.
Job description
Job responsibilities
Patient Pathway Coordination:
Schedule and monitor chemotherapy and outpatient appointments, ensuring alignment with clinic capacity, waiting lists, and pharmacy.
Act as a point of contact for patients, carers, and healthcare professionals, triaging and managing queries, and signposting patients to various support mechanisms and services.
Coordinate investigations (scans, bloods, tests) to support timely patient care.
Maintain and update databases such as Chemocare, EPR, PPM, Varian and other local systems.
Ending a patients pathway when the patient has finished treatment, and ensuring all attendances are updated within the system.
Responsibility for booking all patients day case, involving needing a knowledge of the different treatments, how often the cycles are due, how long (roughly) the treatment takes, whether the patient will require bloods or medications beforehand, and co-ordinating this.
Administrative Support:
Prepare and manage patient records and treatment notes in advance of appointments.
Liaise with consultants and pharmacists to ensure timely prescription of chemotherapy treatments.
Produce reports, waiting list summaries, and activity data for internal and external use.
Attend team meetings as required.
Ensuring that the patients journey within the unit is clearly documented.
Communication & Service Support:
Communicate with stakeholders across departments (Pharmacy, Radiology, Transport, Medical Records).
Support patients over the phone and in person with appointment-related or practical queries.
Assist in the implementation of service improvement initiatives alongside clinical leads.
Audit & Data Management:
Ensure accurate data entry, tracking and reconciliation of patient activity.
Support clinical teams in audit preparation and performance monitoring.
To identify inequitable capacity in services across the chemotherapy units.
Physical and Emotional Demands:
Deal with sensitive and sometimes distressing conversations with empathy.
Handle unpredictable workloads while maintaining high attention to detail.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Good general level of education (eg. 4 GCSE's Grade C or above incl. Maths & English).
- Proficient use of MS Office
- Clerical/ office qualifications
Desirable
- Experience of using Chemocare, EPR, Varian, PPM
- NVQ or equivalent in administration
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of working in patient centred environment.
- Ability to work independently, but also as a member of a team
- Able to demonstrate initiative
- Flexible approach
- Excellent telephone manner
- Understanding of need to maintain confidentiality
Desirable
- Waiting list or outpatient management experience
- Knowledge of cancer pathways and services
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Excellent interpersonal skills
- Ability to communicate effectively with individuals at all levels.
- Ability to cope effectively under pressure
- Accurate attention to detail.
- Ability to work to tight deadlines and prioritise own workload
- Ability to deal with sensitive and emotional and potentially hostile situations.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Good general level of education (eg. 4 GCSE's Grade C or above incl. Maths & English).
- Proficient use of MS Office
- Clerical/ office qualifications
Desirable
- Experience of using Chemocare, EPR, Varian, PPM
- NVQ or equivalent in administration
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Experience of working in patient centred environment.
- Ability to work independently, but also as a member of a team
- Able to demonstrate initiative
- Flexible approach
- Excellent telephone manner
- Understanding of need to maintain confidentiality
Desirable
- Waiting list or outpatient management experience
- Knowledge of cancer pathways and services
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Excellent interpersonal skills
- Ability to communicate effectively with individuals at all levels.
- Ability to cope effectively under pressure
- Accurate attention to detail.
- Ability to work to tight deadlines and prioritise own workload
- Ability to deal with sensitive and emotional and potentially hostile situations.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Calderdale Royal Hospital & Huddersfield Royal Infirmary
Acre Street
Huddersfield
HD3 3EA
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
