Job summary
An exciting opportunity has arisen to provide support to the directorates within the division of Medicine in the management of day to day operational objectives related to inpatients and elective activity. This includes Acute Medicine & Elderly Care and Diabetes & Endocrinology.
Main duties of the job
A key component of the role will be to assist the General/Operational Manager with meeting performance management requirements of the services including Key Performance Indicators (KPI), quality and activity targets. Additionally, the post holder will be required to undertake specificproject work as identified by the Directorate Team.
About us
We understand that whether you're just starting out or have plenty of experience, moving jobs can be both exciting and daunting, but you've made a great choice in considering joining Calderdale & Huddersfield NHS Foundation Trust (CHFT). We are an exceptional place to work with remarkable teams of hard working and dedicated clinical and non-clinical staff all delivering high standards of patient care.
Operating on an ethos of 'one culture of care', where we look after each other with the same care and compassion that we show to our patients, colleague engagement, and creating an open, honest and inclusive organisation is high on our agenda.
Job description
Job responsibilities
Please refer to the attached job description and person specifications for details on duties and responsibilities.
Job description
Job responsibilities
Please refer to the attached job description and person specifications for details on duties and responsibilities.
Person Specification
QUALIFICATIONS
Essential
- Educated to O level or GCSE level or ECDL or equivalent qualification or experience of computer applications including Microsoft office or RSA 3 typing/word processing qualification or equivalent
- NVQ 3 in Call Handling or relevant experience
- First Line Management qualification or equivalent experience
Desirable
- Evidence of ongoing personal/professional development
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Enthusiastic, driven individual with a strong determination to succeed; self-motivated
- Ability to work as part of a team, develop a team based approach to problem solving and decision making
- Ability to work under own initiative as and when required
- Persuasive and facilitation skills Influencing, negotiation and conflict resolution skills
- Exceptional highly developed interpersonal communication skills and telephone manner
- Ability to develop, nurture and promote collaborative approaches to service development/Improvement
- Ability to work under pressure & prioritise workload
- Excellent organizational and administration skills
- Demonstrate good time keeping and an ability to maintain a satisfactory level of attendance
Desirable
- Well-developed engagement, delegation, people and workload management skills
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Previous experience of managing medical rosters
- Experience of dealing with medical staff
- Previous experience within an internal bank environment within the NHS
- Experience of working in a pressured and unpredictable environment
- Experience of working to deadlines and targets
- Experience of organising and prioritising work for self and direct others to do the same
- Experience of using Computer programs e.g. word, excel and outlook
- Previous experience of managing rosters
- Managing Excel spreadsheets and producing reports
- Electronic staff records (ESR Experience/knowledge of change management)
- Ability to deal with internal and external bodies in a calm and professional manner at all times
- Ability to understand service improvement requirements in particular to support process changes required to improve service delivery
- Awareness of Trust policies and procedures
Desirable
- Experience with a flexible workforce role/setting
- Experience in the recruitment of staff
Person Specification
QUALIFICATIONS
Essential
- Educated to O level or GCSE level or ECDL or equivalent qualification or experience of computer applications including Microsoft office or RSA 3 typing/word processing qualification or equivalent
- NVQ 3 in Call Handling or relevant experience
- First Line Management qualification or equivalent experience
Desirable
- Evidence of ongoing personal/professional development
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Enthusiastic, driven individual with a strong determination to succeed; self-motivated
- Ability to work as part of a team, develop a team based approach to problem solving and decision making
- Ability to work under own initiative as and when required
- Persuasive and facilitation skills Influencing, negotiation and conflict resolution skills
- Exceptional highly developed interpersonal communication skills and telephone manner
- Ability to develop, nurture and promote collaborative approaches to service development/Improvement
- Ability to work under pressure & prioritise workload
- Excellent organizational and administration skills
- Demonstrate good time keeping and an ability to maintain a satisfactory level of attendance
Desirable
- Well-developed engagement, delegation, people and workload management skills
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Previous experience of managing medical rosters
- Experience of dealing with medical staff
- Previous experience within an internal bank environment within the NHS
- Experience of working in a pressured and unpredictable environment
- Experience of working to deadlines and targets
- Experience of organising and prioritising work for self and direct others to do the same
- Experience of using Computer programs e.g. word, excel and outlook
- Previous experience of managing rosters
- Managing Excel spreadsheets and producing reports
- Electronic staff records (ESR Experience/knowledge of change management)
- Ability to deal with internal and external bodies in a calm and professional manner at all times
- Ability to understand service improvement requirements in particular to support process changes required to improve service delivery
- Awareness of Trust policies and procedures
Desirable
- Experience with a flexible workforce role/setting
- Experience in the recruitment of staff
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
