Job summary
A fantastic opportunity has arisen to join our hard working and dedicated Reception team withinour Emergency Departments at Calderdale Royal Hospital and Huddersfield Royal Infirmary. Wehave full and part time vacancies available.Whether full time or part time, the successful candidates must be able to work our full range ofshifts, across both of our hospital sites, to cover a 24/7 ad-hoc roster. Unsocial hours workedattract an enhanced pay in addition to basic salary.Our current shifts are:Early: 7am - 3pmLate: 3pm - 9pmNight: 9pm-7amPlease note that this shift model is currently under review and subject to change.This is a challenging yet rewarding role working as the first point of contact for emergency patientscoming into our departments. We are looking for enthusiastic, motivated, compassionate, andcaring candidates with a positive attitude and a passion for working with and helping people.The successful candidates will have a flexible approach to working, proven interpersonal,communication, and conflict management skills and be able to provide an excellent patientexperience. Previous experience working in a patient or customer facing role is essential. Pleasesee the job description and the person specification for further details
For informal enquiries please contact Natalie Owen, Directorate Support & Admin Manager forEmergency Medicine (natalie.owen@cht.nhs.uk).
Main duties of the job
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patient's privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
About us
Calderdale & Huddersfield NHS Foundation Trust (CHFT) is a dynamic and successful organisation with a strong organisational and personal development focus. With over 5,500 employees and a turnover of £310 million, the Trust provides a comprehensive range of secondary care services to the people of Calderdale and Huddersfield and has an exceptional reputation for service delivery. The Foundation Trust aims to design and implement services, policies and measures that meet the diverse needs of our service, population and workforce, ensuring that none are placed at a disadvantage over others
Job description
Job responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Job description
Job responsibilities
- Register patients coming into the A&E department, using the electronic computer system.
- Ensure that all relevant patient information is taken and recorded accurately.
- Maintain confidentiality, patients privacy and dignity and act in a courteous manner at all times.
- Escalate any concerns over patients to the relevant clinical staff.
- Book, reschedule and cancel, where necessary, clinic appointments
- Deal with telephone enquiries from GP's, patients, relatives, members of the public and other organisations/services.
- Deal with face to face enquiries from patients and clinical staff within the department
- To work with the multi-disciplinary team within the department and provide administrative support to people at all levels and contribute in a positive, proactive and professional manner.
This is not an exhaustive list of duties. The post holder is expected to undertake these and any other relevant duties when required.
Person Specification
Qualifications/Training
Essential
- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable
- NVQ Level 2 in a relevant subject
Knowledge, experience & expertise
Essential
- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
Desirable
- Previous NHS Experience
- Knowledge of NHS IT systems
Communication & relationships
Essential
- Evidence of excellent interpersonal and communication skills
Person Specification
Qualifications/Training
Essential
- GCSE English and Maths Grade 9-3 (A* -D) or equivalent
Desirable
- NVQ Level 2 in a relevant subject
Knowledge, experience & expertise
Essential
- Previous administration and clerical experience
- Experience of working within a patient or customer facing role
- Working experience of computers and data inputting
- Experienced in working in high pressure environments
- Good understanding of patient confidentiality and information governance
- Ability to work alone and as part of a team
- Ability to multi-task, work accurately, and adapt to changing circumstances
- Ability to work well and stay calm under pressure
- Ability to demonstrate patience, care, and empathy
- Excellent conflict resolution and de-escalation skills
- Must be able to work across both hospital sites
- Must be flexible and able to work the full range of shifts to cover a 24/7 ad-hoc roster
Desirable
- Previous NHS Experience
- Knowledge of NHS IT systems
Communication & relationships
Essential
- Evidence of excellent interpersonal and communication skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Calderdale and Huddersfield NHS Foundation Trust
Address
Calderdale & Huddersfield NHS Foundation Trust
Huddersfield
HD3 3EA
Employer's website
https://www.cht.nhs.uk (Opens in a new tab)
