Job summary
This post leads the operational delivery of the Families and Specialist Services Division and, with Director of Operations colleagues, is responsible for ensuring the smooth operating and continuous improvement of clinical and operational services across the Trust and wider health and social care system.
Please click the below link to learn more about what it's like to work in FSS.
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Main duties of the job
The post holder will be expected to:
- Provide senior managerial and leadership support to the COO, ensuring that the divisional service improvement, finance and workforce plan is devised, monitored and delivered against agreed performance criteria.
- Ensure that services are safe and offer a quality staff and patient experience.
- Ensure that appropriate support is provided to the COO and Divisional Director to facilitate compliance with required performance measures including improvements against CQC recommendations and robust financial management.
- Foster an effective style of team working across Divisions and have a corporate approach to decision making, ensuring the wider agenda is reflected within divisional priorities.
- Ensure services maximise the opportunities of digital developments and will take a lead role in the data quality agenda.
- Identify stakeholders and develop excellent relationships with and between them. Working collaboratively across the local health and social care community to shape our local integrated service strategy.
- This strategy puts improved patient experience and clinical excellence at its centre. It is delivered through improvement to systems and processes as well as, culturally, through organisational and personal development.
- Develop sustainable plans to ensure that clinical service delivery and improvement work becomes mainstream.
- Recognising the seniority of the role, the post holder may be required to lead on cross divisional projects.
About us
We employ more than 6,500 staffwho deliver compassionate care from our two main hospitals,Calderdale Royal Hospital and Huddersfield Royal Infirmary as well as in community sites, healthcentres and in patients' homes. We also are incredibly proud to have almost 150 volunteers here at CHFT.
We provide a range of services including urgent and emergency care; medical; surgical; maternity; gynaecology; critical care; children's and young people's services; end of life care and outpatient and diagnostic imaging services.
We provide community health services, including sexual health services in Calderdale from Calderdale Royal and local health centres. These include Todmorden Health Centre and Broad Street Plaza.
We continue to modernise and invest in our health services to build on our strong reputation.Foundation trusts are public leaders in improving quality in health services. They are part of the NHS- yet decisions about what they do and how they do it are driven by independent boards. Boardslisten to their Council of Governors and respond to the needs of their members - patients, staff andthe local community.
Foundation trusts provide what the health service wants, yet are also free to invest quickly in thechanges to the local community needs, in striving to be the best, and in putting their patients first.
Job description
Job responsibilities
General Management
- To ensure the priorities and objectives of the Division deliver the key priorities for the Trust including those set out in regulatory frameworks.
- To ensure that the Division develops clinical improvement programmes consistent with the Trusts Quality Improvement Strategy liaising closely with the Divisional Director and the Associate Director of Nursing as appropriate. The programmes will need to reflect a patient focus, efficiency and quality improvement approach.
- To ensure that communication mechanisms operate effectively so that a culture is promoted where all staff can be involved in influencing and supporting the achievement of the Division's and the Trust's priorities.
- To support the management and development of all staff within the Division, ensuring effective performance review mechanisms and personal development planning systems are in place.
- To ensure that appropriate professional standards are maintained by all staff groups through cooperation and liaison with appropriate professional leads and external regulatory bodies.
- To maintain good relations with staff employed within the Division, ensuring that grievances and disciplinary matters are resolved in accordance with Trust policies, taking advice where appropriate from the Divisional HR Business Partner.
- To ensure that risk within the Division is effectively assessed and managed in conjunction with the Trusts Risk Manager.
- The post holder is specifically required to ensure that all Health and Safety EEC Directives and COSHH Policies operate satisfactorily throughout the Division.
- The post holder will take responsibility for appropriate security and loss prevention initiatives.
- The post holder will ensure all complaints are investigated promptly in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve services.
- The post holder will ensure strategies are in place to minimise the risks of litigation.
Service Planning and Performance
- To work with the Divisional Director and senior team colleagues to ensure that the service improvement, financial and workforce plans within the Division are developed, reflecting the Trusts strategic direction and the needs and wishes of patients in line with our organisational strategies.
- To liaise with the Director of Transformation and Partnerships to develop new service models and patient pathways in line with clinical service strategy and preparation for the reconfiguration of services linked to the new build programme as well as the financial Turnaround Executive programme and the broader closer to home care vision.
- To liaise with the Director of Finance in relation to financial delivery and Director of Workforce and Organisational Development on innovative and resilient workforce models
- To liaise with the Managing Director for Calderdale Health Solutions and ISS management team as required to ensure effective Estates and Facilities input to the Division reflective of corporate priorities across the Division and Trust.
- To work with the Divisional Director, Chief Operating Officer and senior team colleagues on the agreement, delivery and performance management of service and corporate priorities across the Division and Trust including all local and regulatory KPIs
Management of Resources
- To ensure financial and workforce establishment plans are prepared which reflect the requirement of the service improvement and workforce plans such that they are consistent with available resources.
- To ensure that the Division consistently works to develop clinical practice, achieve organisational effectiveness and deliver value for money services. To develop and implement action plans to achieve agreed cash releasing efficiency savings.
- To ensure that the Division achieves all key performance targets and maintains agreed patient activity commitments within available resources, ensuring an appropriate match between skills and workload.
- To be responsible for the development and delivery of CIP targets and day-to-day budget management in liaison with the Divisional Director, Divisional Management Team and Divisional Finance lead whilst ensuring safety maintained.
- To deliver effective project management relevant to Divisional capital schemes.
- To lead the development of the Divisional infrastructure, ensuring that appropriate management and functional support is made available to facilitate the development of and devolution to clinical directorates and the establishment of clinical networks.
Corporate Development
- To develop and foster effective partnerships with other divisions, corporate directorates, commissioners, primary care, social care partners and the independent sector. To support the corporate development of the Trust, in line with the clinical service strategy, the clinical reconfiguration programme and the local closer to home care vision.
- To ensure the Division and individuals embrace the organisations One Culture of Care
- To support the Directors in implementing the service aspects of regulatory frameworks.
- To facilitate the establishment of local service improvement groups to ensure key corporate, national and local standards are achieved within agreed timescales.
- The postholder will also be expected to work outside their own Division, leading on one or more corporate strategic issue on behalf of the Trust and/or the local health and social care community
Other dutiesParticipate in the Strategic out of hours on call rota
Managing Self Demonstrate a growth mindset incorporating self reflection Actively seek to collaborate with others Demonstrate active support for direct reports development Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration as applicable.
Job description
Job responsibilities
General Management
- To ensure the priorities and objectives of the Division deliver the key priorities for the Trust including those set out in regulatory frameworks.
- To ensure that the Division develops clinical improvement programmes consistent with the Trusts Quality Improvement Strategy liaising closely with the Divisional Director and the Associate Director of Nursing as appropriate. The programmes will need to reflect a patient focus, efficiency and quality improvement approach.
- To ensure that communication mechanisms operate effectively so that a culture is promoted where all staff can be involved in influencing and supporting the achievement of the Division's and the Trust's priorities.
- To support the management and development of all staff within the Division, ensuring effective performance review mechanisms and personal development planning systems are in place.
- To ensure that appropriate professional standards are maintained by all staff groups through cooperation and liaison with appropriate professional leads and external regulatory bodies.
- To maintain good relations with staff employed within the Division, ensuring that grievances and disciplinary matters are resolved in accordance with Trust policies, taking advice where appropriate from the Divisional HR Business Partner.
- To ensure that risk within the Division is effectively assessed and managed in conjunction with the Trusts Risk Manager.
- The post holder is specifically required to ensure that all Health and Safety EEC Directives and COSHH Policies operate satisfactorily throughout the Division.
- The post holder will take responsibility for appropriate security and loss prevention initiatives.
- The post holder will ensure all complaints are investigated promptly in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve services.
- The post holder will ensure strategies are in place to minimise the risks of litigation.
Service Planning and Performance
- To work with the Divisional Director and senior team colleagues to ensure that the service improvement, financial and workforce plans within the Division are developed, reflecting the Trusts strategic direction and the needs and wishes of patients in line with our organisational strategies.
- To liaise with the Director of Transformation and Partnerships to develop new service models and patient pathways in line with clinical service strategy and preparation for the reconfiguration of services linked to the new build programme as well as the financial Turnaround Executive programme and the broader closer to home care vision.
- To liaise with the Director of Finance in relation to financial delivery and Director of Workforce and Organisational Development on innovative and resilient workforce models
- To liaise with the Managing Director for Calderdale Health Solutions and ISS management team as required to ensure effective Estates and Facilities input to the Division reflective of corporate priorities across the Division and Trust.
- To work with the Divisional Director, Chief Operating Officer and senior team colleagues on the agreement, delivery and performance management of service and corporate priorities across the Division and Trust including all local and regulatory KPIs
Management of Resources
- To ensure financial and workforce establishment plans are prepared which reflect the requirement of the service improvement and workforce plans such that they are consistent with available resources.
- To ensure that the Division consistently works to develop clinical practice, achieve organisational effectiveness and deliver value for money services. To develop and implement action plans to achieve agreed cash releasing efficiency savings.
- To ensure that the Division achieves all key performance targets and maintains agreed patient activity commitments within available resources, ensuring an appropriate match between skills and workload.
- To be responsible for the development and delivery of CIP targets and day-to-day budget management in liaison with the Divisional Director, Divisional Management Team and Divisional Finance lead whilst ensuring safety maintained.
- To deliver effective project management relevant to Divisional capital schemes.
- To lead the development of the Divisional infrastructure, ensuring that appropriate management and functional support is made available to facilitate the development of and devolution to clinical directorates and the establishment of clinical networks.
Corporate Development
- To develop and foster effective partnerships with other divisions, corporate directorates, commissioners, primary care, social care partners and the independent sector. To support the corporate development of the Trust, in line with the clinical service strategy, the clinical reconfiguration programme and the local closer to home care vision.
- To ensure the Division and individuals embrace the organisations One Culture of Care
- To support the Directors in implementing the service aspects of regulatory frameworks.
- To facilitate the establishment of local service improvement groups to ensure key corporate, national and local standards are achieved within agreed timescales.
- The postholder will also be expected to work outside their own Division, leading on one or more corporate strategic issue on behalf of the Trust and/or the local health and social care community
Other dutiesParticipate in the Strategic out of hours on call rota
Managing Self Demonstrate a growth mindset incorporating self reflection Actively seek to collaborate with others Demonstrate active support for direct reports development Participate in regular supervision. Attend all mandatory training. Participate annually identifying, developing and agreeing your own development plan with your Line Manager using the Trust Appraisal. Comply with all Trust policies, procedures and protocols. Carry out duties with due regard to the Trusts Equal Opportunity Policy. Seek advice and support from Line Manager whenever necessary. Maintain professional conduct including appearance at all times. Ensure maintenance of Professional Registration as applicable.
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Significant recent experience at a very senior level, with responsibility for operational delivery including clinical quality, people management, and successful delivery of performance targets within strict financial controls
- Experience of strategic thinking and planning
- A successful track record of leadership, project management, performance improvement and organisational change
- Experience of working in pressurised and unpredictable environment
- Experience of working at a senior level in an acute Trust
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Ability to identify, develop, nurture and promote collaborative approaches to service development/improvement
- Ability to develop an inclusive, team-based approach to problem solving and decision making
- Demonstrate willingness and ability to challenge and change existing practice
- Well-developed project management skills
- A corporate player, able to successfully link strategy and operations.
- Able to work with and through ambiguity
- Passionate about service improvement and the benefits this can deliver to patient care
- Commitment to personal, staff and organisational development. Self- confident and emotionally resilient
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Highly developed interpersonal, communication (written and oral), persuasive and facilitation skills
- Well-developed political awareness, influencing, negotiation and conflict resolution skills
- Well-developed engagement, delegation, people and workload management skills
Person Specification
QUALIFICATIONS / TRAINING
Essential
- Significant recent experience at a very senior level, with responsibility for operational delivery including clinical quality, people management, and successful delivery of performance targets within strict financial controls
- Experience of strategic thinking and planning
- A successful track record of leadership, project management, performance improvement and organisational change
- Experience of working in pressurised and unpredictable environment
- Experience of working at a senior level in an acute Trust
KNOWLEDGE, EXPERIENCE & EXPERTISE
Essential
- Ability to identify, develop, nurture and promote collaborative approaches to service development/improvement
- Ability to develop an inclusive, team-based approach to problem solving and decision making
- Demonstrate willingness and ability to challenge and change existing practice
- Well-developed project management skills
- A corporate player, able to successfully link strategy and operations.
- Able to work with and through ambiguity
- Passionate about service improvement and the benefits this can deliver to patient care
- Commitment to personal, staff and organisational development. Self- confident and emotionally resilient
COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)
Essential
- Highly developed interpersonal, communication (written and oral), persuasive and facilitation skills
- Well-developed political awareness, influencing, negotiation and conflict resolution skills
- Well-developed engagement, delegation, people and workload management skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
