Patient Pathway Manager - Preoperative Assessment

Job description

Job responsibilities

The postholder:-

To be the named pathway and failsafe co-ordinator for Speciality Services ensuring failsafe processes are in place. To proactively manage the administration of patient pathways across speciality services and to resolve appointment queries escalated by the appointment centre and other service areas within the Trust Work with clinical and Secretarial scheduling teams to identify capacity and utilisation and ensure timely patient care is delivered Track patients and actively manage patients clinical pathway to ensure appointment investigations, MDT discussions, and treatments are conducted in a timely manner consistent with their timed clinical pathway and expected appointment scheduling. Support service improvements in relation to the administration and delivery of patient pathways as required. Liaise with clinical teams to expedite where necessary any interventions which appear to be causing a delay or outside expected time scales Supporting the department to deliver across the range of performance indicators including ASI holding list RTT incomplete outcomes DNAs and cancellations, complaints and incidents Manage and monitor the surgical patient tracking list, making the best use of capacity Act as a point of escalation to the manager in conjunction with the consultant lead if any concerns within directorate specific capacity or patient care are identified Ensure the correct booking of patient appointments prioritising urgent patients as requested by clinicians. This includes liaising with the secretarial scheduling teams, ensuring patients who do not attend are followed up appropriately at the direction of the clinician Monitor and action incomplete outcomes making sure clinics are cashed up within a timely manner To track patients through speciality services implementing processes to ensure patient's are not lost to follow-up, and ensuring follow-up appointments are available as necessary Identify potential capacity issues calculate and monitor average waiting times ensure the clinic is marked with consultant annual leave, audit, or study days, and liaise with the Service Manager and Operational Manager To use the 18-week referral to treatment (RTT) to manage all outpatient pathways working in conjunction with the secretaries as appropriate Ensure failsafe loop to ensure patient's are not lost to follow-up and the avoidance of delays to follow-ups - make sure patients at the highest risk of significant avoidable harm receive follow-up review and/or treatment as scheduled Monitor, escalate and amend pathway appointment bookings accordingly. To work collaboratively with others to identify and implement potential strategic service improvements or developments, where necessary To analyse, monitor and manage patient activity and other service performance in a way that complies with National, Regional or local standards, targets and performance contracts. To monitor closely performance contracts and targets to enable proactive and timely actions, liaising with the operations manager as appropriate. To work proactively to ensure collaborative and effective relationships within the service and between the service and other services, whether within or outside the division (and within and outside the trust where appropriate.)

Person Specification

QUALIFICATIONS / TRAINING

Essential

• Educated to degree or equivalent experience
• GCSE Maths and English or equivalent
• Ability and willingness to undertake all training required to carry out the requirements of the role.

Desirable

• Excellent word processing skills/qualifications

KNOWLEDGE, EXPERIENCE & EXPERTISE

Essential

• Previous experience of working in a customer/patient focussed environment within the NHS
• Should have current/ recent Team Leader/ Line Manager experience, within the surgery and Anaesthetics Division.
• Experience of managing / co-ordinating patient pathways, waiting list, appointments
• Experience of dealing with patient queries, concerns and anxiety in a reassuring manner
• Demonstrates use of Microsoft office, EPR, Knowledge Portal and excel
• Reception experience with NHS
• Previous experience with working within the NHS
• Knowledge of national and local targets with respect to patient pathways
• Have a sound understanding of NHS wide initiative and experience of responding positively to ensure local implementation.

Desirable

• Working within a clinical or administrative environment
• Service improvement experience in relation to delivering pathways effectively
• Experience of contributing to policy development and Standard Operating Procedures

COMMUNICATION AND RELATIONSHIPS (INCLUDING MANAGEMENT RESPONSIBILITIES)

Essential

• Attention to detail
• Ability to self reflect, carry out tasks of own job and identify the needs to learn to be able to do the current job better.
• A flexible working attitude
• Evidence of ability to manage stressful situations including distress to patients and relatives
• Clear and effective communication
• Able to work autonomously but also is part of the team
• Flexible approach to the planning and coordination of patient pathways to ensure maximum use of clinical time.
• Can work under pressure

Desirable

• Is able to analyse data and produce report against performance targets

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Calderdale and Huddersfield NHS Foundation Trust

Address

Huddersfield

Huddersfield Royal Infirmary

Huddersfield

HD3 3EA

Employer's website

https://www.cht.nhs.uk (Opens in a new tab)